The Churchill Hotel hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By John Skelton
Couple
80+ years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

From check in to check out a very nice overnight experience, plus 2 days to explore the best that the city of York has to offer. from relaxing in the Museum Gardens, to a walk around the City Wall.

Dear John Skelton,

Thank you very much for sharing your feedback. We’re delighted to hear you had an enjoyable stay and made the most of your time exploring the highlights of York, including the Museum Gardens and the City Wall. It’s wonderful to know you found check-in through to check-out to be a positive experience.

We also appreciate your comments on our service, location, and overall value. Your input about the room has been noted, as we’re always looking to improve.

Kind Regards
John Wallace
General Manager
By Demeter
Family
50-59 years
Reviewed: 1 year ago (20/07/2025)
Date of experience: 07/2025

Very friendly hotel reception, good advices to visit York, Nice room, maybe one think for breakfast need to ask twice sometimes

Dear Demeter,

Thank you very much for taking the time to share your experience following your recent stay with us.

We’re delighted to hear that you enjoyed your time at the hotel, and it’s wonderful to know our friendly reception team helped you make the most of your visit to York with their local recommendations. Your positive comments about the comfort of your room and our standards of cleanliness are greatly appreciated.

We also value your observation regarding breakfast service and understand how a smooth experience in the mornings can set a great tone for the day. Your feedback is important and helps us identify the little details that make a big difference for our guests.

Thank you again for your thoughtful review and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next trip to York.

Kind regards
from all of us at The Churchill
By Lisa
Couple
30-39 years
Reviewed: 1 year ago (19/07/2025)
Date of experience: 07/2025

Wouldn't stay again to be honest. It was cute but there are much better places to stay. It was a special occasion for us, which we made a note of on the booking. We were on our honeymoon and the hotel chose to ignore this. Everywhere else we had been to and visited had made a little gesture for us to make it that little bit more special. Literally nothing from this hotel. We were so hot and bothered in this tiny space we barely spent any time here.

Dear Lisa,

Thank you for taking the time to share your experience following your recent stay with us.

We’re grateful for your kind words regarding our location, the cleanliness of the hotel, and the service you received from our team. It’s always encouraging to know when these aspects of a stay are appreciated.

That said, I am truly sorry to hear that your honeymoon visit did not feel as special as you had hoped. I also appreciate your honest comments about the size and value of the room; our Small Double bedrooms are on the small side.

Thank you once again for your feedback, both positive and constructive. We genuinely wish your honeymoon had been more enjoyable and memorable during your time with us.

Kind regards
from all of us at The Churchill
No Public Name
Group
60-69 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Overall, the location was perfect. Short walk to old town, Roman wall, river, gardens, York minster. Perfect for my older parent. The staff was very polite and very helpful. They even hunted down some dominoes for us when they couldn’t find cards for us to play a game. The room was clean and adequate for usage. The beds were comfy with good pillows and lovely starched linens. Bathroom was clean and toiletries were provided. I found the price to be somewhat inflated for the room since breakfast was not included. Probably priced for the location. Overall, it’s a good place to stay if you can afford it.

Dear Yhann,

Thank you so much for taking the time to share your detailed feedback following your recent stay with us.

We’re delighted to hear that our location was convenient for you and your parent, making it easy to explore the city’s landmarks and sights. It’s also wonderful to know that our team’s kindness and willingness to go the extra mile—like finding dominoes for your game—helped make your stay memorable. Your comments about the cleanliness of the room, comfortable beds, and quality linens are truly appreciated.

We do understand your perspective on the pricing, especially with regards to breakfast not being included and the room size. As you mention, our rates are reflective of our central position in York, which often comes with a premium. Nonetheless, your honest comments about value and service are noted and will be helpful as we consider the guest experience we offer.

Thank you once again for your thoughtful review and for choosing to stay with us. We hope to welcome you again in the future, should your travels bring you back to York.

Kind regards
from all of us at The Churchill
By John
Couple
70-79 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Dissapointing, if the room had been better we would have tried the other facilities at the hotel. Location was good

Dear John,

Thank you for sharing your thoughts following your recent stay with us.

We’re really pleased to hear that you found our location convenient, as we know how important it is for guests to make the most of their time in York.

It is disappointing to learn that your experience with the room influenced your decision not to try more of what the hotel has to offer. We always wish for every part of our guests’ stay to be comfortable and inviting, and I’m sorry that we fell short on this occasion. Your feedback on the room and other aspects such as cleanliness, service, and value is genuinely appreciated.

Thank you once again for your honest review. Your comments are important to us, and we hope you might consider giving us another try in the future.

Kind regards
from all of us at The Churchill
By Nick
Couple
60-69 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Hotel is very nice, although the rooms at the front would benefit from air conditioning and double glazing to reduce the noise from the road and garden bar. Should not clean bar and dining room after 11pm as the noise echos and is very loud in the hotel’s best room

Dear Nick,

Thank you for taking the time to share your feedback following your recent stay with us.

We’re really pleased to hear that you enjoyed our convenient location near the city centre and that you found the room clean and the price reasonable for the standard provided. Your comments on these aspects are very much appreciated.

We do understand your concerns regarding noise from both the road and garden bar, as well as the effects of late-night cleaning in the bar and dining area.

Thank you once again for sharing both your compliments and your constructive suggestions. We hope to welcome you back to The Churchill and provide an even more enjoyable experience on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (18/07/2025)
Date of experience: 07/2025

Very good, and the staff, with one exception, was very pleasant and accommodating. Server for dinner was great, and front desk team was very helpful with questions about the area.

Dear Falciglia,

Thank you for taking the time to share your feedback following your recent stay with us.

It’s great to hear you found our location ideal for exploring the walled city, and I’m especially pleased that our front desk team and dinner server helped make your visit enjoyable with their accommodating approach and helpful local knowledge.

Thank you once again for your review and for choosing to stay with us. We hope to welcome you back for another enjoyable visit.

Kind regards
from all of us at The Churchill
By Roger Bone
Couple
60-69 years
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

The hotel was delightful and well positioned for the City
The only improvement we could suggest is a fridge to keep things cold

Dear Roger Bone,

Thank you so much for sharing your positive experience with us. We’re thrilled to hear you found the hotel charming and ideally situated for enjoying the city. Your suggestion about having a fridge in the room is genuinely appreciated, and we always value guest feedback for future improvements.

Kind Regards
John Wallace
General Manager
No Public Name
Friends
60-69 years
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

Great, but the room was far too hot. Actually, the whole hotel was too hot. Very nice staff, very friendly.

Dear Mygind,

Thank you very much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you found our team welcoming and friendly—it’s always wonderful to know when the service and atmosphere help create a positive experience.

We do appreciate your honest comments regarding the temperature in your room and the hotel generally during this recent heatwave.

Thank you again for your kind words and for taking the time to provide your thoughts. We hope to welcome you back in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

Expensive but good. A lift to the rooms would have been good. Some one could offered to take the cases up to the room.

Dear Johnson,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to know you found your room comfortable and appreciated our convenient location close to the city centre. Your high marks for cleanliness and service are greatly appreciated by the team.

We understand that the absence of a lift in the original part of the building can make things less convenient, particularly when managing luggage.

Thank you once again for your honest comments and for choosing to stay with us. We hope to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
Back to Top CERTIFICATE what's this?