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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
By Jason Barnett
Friends
50-59 years
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

Great experience with the exception of the noise outside our room 111 from 5am with the fire door banging shut repeatedly. Again with loud noises-bottles being dropped into a big bin outside. This did impact our stay as we did not get much sleep. The same happened to our friends in room 112 who we paid for as a treat. If it was not for the noise we would definitely return and recommend but as it was we would have to think hard as the lack of sleep did impact our stay.

Dear Jason Barnett,

Thank you very much for taking the time to share your thoughts after your recent stay. I’m really pleased to hear you enjoyed many aspects of your experience, including our location, cleanliness, and service. It’s great to know you chose to treat your friends to a stay as well.

I am truly sorry that your rest was disturbed by early morning noise outside your rooms. It’s clear how much this affected your visit and I fully understand how important a peaceful night’s sleep is, especially when you’re hoping for a relaxing break.

Your comments about the room and its value are also noted, and I appreciate your honesty. We’ll certainly take your feedback on board as we aim to improve every guest’s comfort and overall experience.

Kind regards
from all of us at The Churchill
By Mr E Protheroe
Couple
70-79 years
Reviewed: 1 year ago (17/07/2025)
Date of experience: 07/2025

A well located hotel , nicely decorated ,pleasant garden to sit in . All staff very friendly , approachable and informative.would definitely stay here again .

Dear Mr E Protheroe,

Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that you enjoyed our convenient location and inviting garden, and that our team made your stay pleasant through their friendliness and helpfulness.

Kind Regards
John Wallace
General Manager
By Jemma Alouini
Couple
40-49 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

It was a lovely establishment from the outside but when inside it was a complete different situation, an uncomfortable night

Dear Jemma Alouini,

Thank you for taking the time to share your feedback following your recent visit.

We're pleased to know that you appreciated the charm of the hotel’s exterior and found our location convenient for your stay in York. It's also great to see you recognised the standard of cleanliness throughout the hotel.

We are, however, sorry to hear that your experience inside did not meet your expectations and that you had an uncomfortable night due to the recent heatwave. Your comfort is very important to us, and we understand how this can affect your overall stay.

Thank you once again for your honest review. We value your feedback and hope to welcome you back in the future for a more enjoyable stay.

Kind regards
from all of us at The Churchill
By Del
Couple
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

A great stay. Very friendly helpful staff. Great facilities. Good size clean room. Great outside seating area. Very well situated for all major attractions. We would definitely stay again

Dear Del,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed our central location, making it so convenient to explore York’s main attractions, and that our facilities and outdoor seating area contributed to a memorable experience. It’s wonderful to know our team’s friendliness and helpfulness stood out, and that your room was comfortable, spacious, and spotless throughout your visit.

Thank you again for your kind words. We look forward to welcoming you back for another enjoyable visit to York.

Kind regards
from all of us at The Churchill
By Arno
Family
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Very pleasant stay. Very good overall experience and would repeat if we go again to beautifull York. Super freindly staff and special mention to the breakfast.

Dear Arno,

Thank you so much for sharing your lovely feedback. We’re thrilled to know you had such a positive experience and that you particularly enjoyed breakfast and the helpfulness of our team. Your kind words mean a lot, and it’s wonderful to hear you’d choose to stay with us again when visiting York.

Kind Regards
John Wallace
General Manager
By Cheryl Sullivan
Couple
60-69 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Loved York and your super friendly staff.
Ian has been super helpful during the booking and needing to amend our booking.process.

Dear Cheryl Sullivan,

Thank you very much for sharing your feedback following your recent stay with us.

We’re so pleased to hear that you enjoyed your visit to York and that our team made such a positive impression—your kind words about the warm and friendly service are truly appreciated. It’s wonderful to know you felt well supported throughout your booking and any changes needed.

Thank you once again for your review and kind comments. We hope to welcome you back for another enjoyable visit in the future.

Kind regards
from all of us at The Churchill
By Carmen Asiain
Couple
50-59 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

We loved this beautiful house in honor of Churchill, very elegant, well located and with nice gardens and terrace. The parking inside the yard was very comfortable

Dear Carmen Asiain,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re delighted to hear that you enjoyed the elegant atmosphere of our hotel and appreciated its historical charm. It’s wonderful that the location helped make exploring York so convenient, and we’re pleased you enjoyed the gardens and terrace—there’s nothing quite like relaxing outside in pleasant surroundings.

It’s also great to know you found the on-site parking comfortable and easy, as we understand how valuable convenient parking can be, especially when staying in the heart of the city.

Your high ratings for the room, cleanliness, and our team’s service truly mean a lot to us all. Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to York.

Kind regards
from all of us at The Churchill
By Mr. Plant
Couple
70-79 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

This Hotel is perfect for all our needs
The staff are lovely and very professional. The food is delicious both the wood fired pizzas in the garden and the extensive menu in the immaculately adorned restaurant covering tastes from fish and chips to steaks to resotto
The hotel is only a 15 minute walk to the Minster and all of York’s attractions.

Dear Mr. Plant,

Thank you so much for your fantastic review and for sharing such detailed feedback about your stay.

We’re absolutely delighted to hear that the hotel met all your needs, and especially pleased that our team made such a positive impression with their warm and professional approach. It’s also wonderful to know you enjoyed dining with us—whether it was the wood-fired pizzas outside or the wide range of dishes in our restaurant, we’re glad you found the food to your taste.

It’s great to read that our location made it easy for you to explore York and visit the Minster, and that you appreciated both the convenience and spotless standards throughout the hotel.

Thank you once again for your kind words and perfect scores across all areas. We look forward to welcoming you back to The Churchill for another memorable visit.

Kind regards
from all of us at The Churchill
By Glenys Hill
Couple
70-79 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Great as usual. Always a pleasure to stay here and look forward to our next visit. Woukd recommend it to anyone .

Dear Glenys Hill,

Thank you so much for taking the time to share your feedback and for being a returning guest with us. It’s wonderful to know you always enjoy your stays and are happy to recommend us—your loyalty means a great deal.

We’re delighted you continue to find our team welcoming and the hotel spotlessly clean, as well as enjoying the pizza in our restaurant.

Thank you again for your feedback and kind words. We can’t wait to welcome you back on your next visit.

Kind regards
from all of us at The Churchill
No Public Name
Friends
40-49 years
Reviewed: 1 year ago (16/07/2025)
Date of experience: 07/2025

Unbearably hot rooms and cancelled dinner reservations without any information made the stay very disappointing.

Dear Myhre,

Thank you for taking the time to share your thoughts following your recent stay with us.

We are sorry to hear that your experience was impacted by the high temperature in your room. We do understand how uncomfortable this can be, especially during warmer periods. As our building is historic, the installation of air conditioning can pose significant challenges and it is rarely needed in the north of England.

It is especially disappointing to learn that your dinner reservation was cancelled without prior notice or explanation. We can appreciate how frustrating this must have been, and we sincerely apologise for any inconvenience or confusion caused.

Thank you for noting that you found our location and cleanliness up to standard, but we regret that these aspects were outweighed by other issues on this occasion. Your honest feedback about the service and value you received is appreciated and will help us as we review and improve our guest experience.

Kind regards
from all of us at The Churchill
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