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Public Reviews Score
89%

"Very satisfied"

Based on 9,843 reviews across 6 portals
:
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

Would love to return, hotel was amazing!
The room was very warm due to the weather and the fan in our room didn’t work but other than that would 100% recommend.
We thoroughly enjoyed our stay.

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable experience, and it means a great deal to know you would love to return and would recommend us so highly. Your perfect scores for our rooms, location, cleanliness, service, and value are truly appreciated and will be shared with the whole team.

We do, however, regret that the room felt a bit too warm during your visit and that the fan was not working as it should. We understand how important a comfortable environment is, particularly in warmer weather, and your comments are invaluable as we continue to look for ways to improve our guests’ experience.

Thank you once again for your kind words and thoughtful feedback. We very much hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Ian
Couple
50-59 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

I would recommend this hotel and return. I have covered off everything I wanted to say and now just filling the character requirements 😀

Dear Ian,

Thank you so much for sharing your thoughts and for taking the time to leave such positive feedback. It’s wonderful to know you enjoyed the hotel’s excellent location and appreciated the cleanliness throughout your stay.

We’re also pleased you found our service to your satisfaction. Your understanding regarding the pricing during York races is very much appreciated.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

Great helpful reception team, enjoyed our stay and would definitely recommend and stay again when visiting York

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

It’s wonderful to hear that our reception team made such a positive impression and contributed to the enjoyment of your visit. We’re pleased you found our location convenient for exploring York on foot, and that your room was a comfortable and clean space for your stay. Your mention of the great service and your intention to recommend us is truly appreciated by everyone here.

We also value your observations about the shower area and are grateful you brought this to our attention—it’s helpful feedback as we continue to improve the experience for all our guests. Regarding parking, we understand the cost can sometimes feel high and, like most city centre hotels in York, we strive to keep charges as competitive as possible given the demand in the area.

Thank you once again for your thoughtful review and high scores across so many aspects of your stay. We look forward to welcoming you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

Overall great stay, room a little small and breakfast not amazing for one of us but all in all we enjoyed the themed boutique feel.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We're really pleased to hear that you enjoyed our boutique style and the unique character of the hotel, and that your room was spotlessly clean throughout your visit. It's great to know our team made you feel welcome and that our location helped make your trip even more enjoyable.

We do appreciate your honest comments regarding the size of your room and the breakfast experience. While we're glad you found the room suitable for your short stay, we understand that for a longer visit it might feel a little more compact. Your feedback is helpful and we appreciate you sharing your perspective.

Thank you again for your positive ratings and thoughtful remarks on value. We're delighted you felt your experience was worth it, and we hope to have the opportunity to welcome you back to The Churchill on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

A very good base for a city break.
Pillows are very hard. Might be better to have one hard and one soft on each side of the bed.
Room beautifully appointed but have you tried filling the kettle in the sink? Impossible! We were inventive with using mugs to fill it, though!
Good shower in terms of water power and temperature.

Dear Guest,

Thank you very much for taking the time to share your detailed feedback following your recent stay with us.

We’re delighted to hear that you found our location convenient for exploring the city and that your room’s comfort and style made a positive impression. It’s especially pleasing to know you appreciated the powerful shower and that our housekeeping team ensured your room was kept spotless throughout your stay. Your high marks for service and value are truly appreciated by everyone here.

Thank you for highlighting your thoughts on the pillows and the kettle setup. We understand how much of a difference these details can make to your overall comfort, and we appreciate your creativity in finding a way to fill the kettle. Your suggestions are valued and will certainly be considered as we continue to review our amenities to provide the best possible experience for our guests.

Thank you once again for your thoughtful comments and perfect ratings across the board. We hope to welcome you back to The Churchill for another enjoyable city break soon.

Kind regards
from all of us at The Churchill
By Karen Jones
Couple
60-69 years
Reviewed: 6 weeks ago (12/07/2026)
Date of experience: 07/2026

Excellent friendly staff, room was well decorated and comfy and clean. Food was excellent would definitely return

Dear Karen,

Thank you so much for taking the time to share your generous feedback following your recent stay with us.

We’re truly delighted to know you had such a positive experience and that our friendly team made you feel so welcome during your visit. It’s wonderful to hear that your room’s décor and comfort met your expectations, and that you found everything spotlessly clean.

We’re also thrilled that you enjoyed your meals with us—your praise for the food means a lot to the whole team. Your perfect scores across all aspects of your stay are hugely appreciated and serve as a real encouragement.

Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to The Churchill for another excellent visit in the future.

Kind regards
from all of us at The Churchill
By Debbie and Ivan Smith
Couple
60-69 years
Reviewed: 7 weeks ago (09/07/2026)
Date of experience: 07/2026

Excellent. We really enjoyed it 😀 we would stay here again and definitely recommend it. Really lovely man called Ian. Made my day x

Dear Debbie and Ivan,

Thank you so much for your wonderful review and for sharing such positive feedback about your stay with us. We are delighted that you enjoyed your time here and truly appreciate the kind words about our team and your experience with us.

It's great to hear you found our staff friendly, the location convenient, and the facilities clean and welcoming. We hope to see you again soon.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 7 weeks ago (07/07/2026)
Date of experience: 07/2026

Room was a bit warm, heavy bedding, slightly noisy with window open. Decor quirky and rather dark. TV didnt work! Disappointed with reception staff. Would like to see parking included in price at this rate. Decent bathroom and ideal location. Food menu and bar area looked interesting but competing with all the options York has to offer so not used.

Dear Guest,

Thank you very much for sharing your feedback following your recent stay with us.

We’re pleased to hear that our location worked well for you and made it easy to explore York, and that the cleanliness and quality of the bathroom met your expectations. It’s also encouraging to know you found the unique decor distinctive and the food and bar areas appealing, even if you didn’t have the chance to try them on this occasion.

We do, however, appreciate your honest comments regarding the temperature of your room and the heavier bedding, as well as the challenge of external noise when airing out the space. Your remarks about the TV not working and your impression of the reception team are important to us, and we’re sorry to hear the service didn’t leave a better impression on this visit.

Thank you as well for your feedback on parking and value. We understand that included parking would add convenience. Unfortunately, complimentary parking is rare in central York, and we strive to keep our charges as competitive as possible with similar hotels in the area.

Your balanced perspective helps us identify areas where we can improve, and your comments are very much appreciated. We hope you will consider staying with us again for your next trip to York.

Kind regards
from all of us at The Churchill
By Klingenberg
Couple
60-69 years
Reviewed: 7 weeks ago (06/07/2026)
Date of experience: 06/2026

Der tolle Biergarten war das Highlight und toll war auch, dass wir einen Parkplatz auf dem Gelände hatten. Wir waren dort, als es außergewöhnlich heiß war, daher wäre eine Klimaanlage gut gewesen (wir hatten das aber bei der Buchung nicht als Filter vorgesehen) und der Schlaf war nicht sehr erholsam. Die Zimmertüren schließen automatisch, aber beim Zuschnappen sehr sehr laut. Dies störte die Ruhe doch sehr, wenn die sehr späten Heimkehrer ankamen oder die sehr frühen Aufsteher losgingen, Hier wäre eine manuelle Schließung besser. Das Frühstück war leider enttäuschend in der Auswahl, auch wenn wir wussten, dass es ein englisches Frühstück war. Das Müsli wurde zum Beispiel in der Pappschachtel in der Schüssel serviert, hier ist Luft nach oben. Die Mitarbeiter waren alle sehr freundlich und hilfsbereit.

Dear Klingenberg,

Thank you very much for taking the time to share your impressions with such thoughtful detail. We’re delighted to hear that you enjoyed our beer garden and that having convenient on-site parking contributed positively to your stay.

We truly appreciate your understanding regarding the exceptional heat during your visit. While we know these unusually warm temperatures can affect sleep quality, we do take your comments on air conditioning to heart and will certainly keep this in mind for future improvements. Your feedback regarding the noise from the automatically closing room doors is also invaluable—it’s clear how these could disturb the restful atmosphere when guests return late or leave early, and we will consider this as we look at ways to enhance comfort.

We're sorry to hear that breakfast did not quite meet your expectations, particularly in terms of selection and presentation. Your thoughts on the muesli and variety have been noted, as guest insights like yours help us see where we can refine our offering. On a positive note, it’s wonderful to know that our team made a friendly and helpful impression during your stay.

Thank you again for all your comments—it helps us to create an even better experience for all our guests.

Kind Regards
John Wallace
General Manager
By David Wycherley
Couple
80+ years
Reviewed: 7 weeks ago (06/07/2026)
Date of experience: 06/2026

OK apart from comments in "How could we improve" but I wouldn't any normal size couple to choose a "small double"

Dear David Wycherley,

Thank you very much for taking the time to share such a detailed and balanced review following your recent stay with us.

We’re pleased to hear that our team made a positive impression on you and that you found the dining room and overall service pleasant. It’s also good to know our central location suited your needs and that the standard of cleanliness met your expectations.

We do appreciate your honest feedback regarding the small double room. We understand that room size and layout can make a significant difference to comfort, especially for couples, and your comments about the layout and facilities are noted. We are sorry that certain features, such as the lack of a toilet brush, absence of newspaper or alarm call facilities, and the challenges with fire doors and parking, impacted your experience. Your suggestions will be taken into consideration as we continually review how we can improve the stay for all our guests.

Thank you once again for sharing your thoughts—your insights are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you again for a more comfortable stay in the future.

Kind Regards
John Wallace
General Manager
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