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Public Reviews Score
89%

"Very satisfied"

Based on 9,846 reviews across 6 portals
:
No Public Name
Couple
70-79 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 09/2026

This is our 3rd vist to the Churchill, we think it has a lot of positives but one negative.. The bar lounge at night you can not relax. The staff tidy up and filling up the bar , when the restaurant open staff go through the lounge bar with dirty dishes, doors banging ,then start setting the breakfast table. My husband went to the bar at 10.15pm the nozzles and drip trays were off. Just feel you can not relax.

Dear Guest,

Thank you very much for choosing to return to The Churchill for your third visit and for taking the time to share such honest feedback with us.

We’re delighted to know that there are many aspects of your stay you enjoyed, including our rooms, central location, and the service and cleanliness standards upheld by our team. Your ongoing support and kind ratings truly mean a lot to all of us.

We’re genuinely sorry to hear that your experience in the bar lounge didn’t match your expectations for a relaxing evening. We understand how important it is to unwind in the evenings, and we’re sorry if the end-of-day routines – from staff tidying up, resetting for breakfast, or moving dishes through the lounge – disrupted your comfort. Your observations about noise and the availability of the bar late in the evening are especially helpful for us to consider as we review our practices and look for ways to improve the guest experience.

Thank you once again for your balanced review, highlighting both what you value and where things could be improved. Your feedback is greatly appreciated, and we hope to welcome you back in the future for a more relaxing stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 7 weeks ago (06/09/2026)
Date of experience: 08/2026

Our 2nd time at the Churchill travelling from NZ. Great location, parking, close to train station and town for Minster and shops.

Dear Guest,

Thank you so much for taking the time to share your kind feedback following your recent return to The Churchill all the way from New Zealand.

It’s wonderful to know that our location suited you so well once again—being just a short stroll from York’s main attractions as well as close to the train station certainly makes exploring convenient. We’re pleased that you found our parking arrangements helpful for your journey, too.

Your comments about the comfort of your room, the modern bathrooms, and the overall cleanliness are greatly appreciated by the whole team. We’re especially glad you felt well looked after and found our pricing options suitable for your visit from overseas.

Thank you again for choosing to stay with us on your travels—it really means a lot. We hope to have the pleasure of welcoming you back for another enjoyable visit next time you’re in the UK.

Kind regards
from all of us at The Churchill
By Alan King
Couple
60-69 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Churchills is our 'go to ' place in York. This was our 6th occasion. The reception staff are also second to none.

Dear Alan,

Thank you so much for continuing to choose us as your preferred place to stay in York! It’s wonderful to know that we’ve welcomed you back for the sixth time—your loyalty means a lot to all of us.

We are delighted to read your kind words about our reception team and appreciate you highlighting our location so close to the city centre. It’s also great to know you found the room and service to your liking.

We completely understand your thoughts about the pricing, especially during busy times like race days. We always try our best to offer good value for the experience.

Kind regards
from all of us at The Churchill
No Public Name
Family
40-49 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Stayed a few times and the staff are always friendly and helpful and the rooms are always relaxing to stay in.

Dear Guest,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

It’s truly wonderful to hear that you’ve chosen to return to The Churchill several times and that our team’s friendliness and helpful approach continue to stand out for you. Your comments about the relaxing nature of our rooms are also greatly appreciated by everyone here.

We’re pleased to know that you find our location offers the perfect balance—peaceful, yet close enough to the town centre with the Roman wall just on the doorstep for exploring York. Your top marks across the board for cleanliness, comfort, service, and value really do mean a lot to all of us.

Thank you again for your ongoing support and loyalty. We look forward to welcoming you back for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
By Stephanie Morgan
Couple
30-39 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Stunning hotel, short walk to the centre, lovely staff! Try polite, rooms spotless, beer garden lovely with lovely food

Dear Stephanie,

Thank you so much for taking the time to share your feedback after your recent stay with us.

We’re truly delighted to hear that you enjoyed the hotel's location just a short walk from the centre, and that our team’s friendly and courteous approach made such a positive impression throughout your visit. It’s wonderful to know that the high standards of room cleanliness and comfort met your expectations, and your kind words about the beer garden and the food are greatly appreciated by everyone here.

Your comments mean a lot to the whole team, and we're so pleased that you noticed the attention to detail in both our hospitality and facilities. Thank you for recommending us—we look forward to welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Colin Helsby
Couple
50-59 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Superb,lovely hotel we had a great room and staff were fantastic,really helped u out of a pickle. So friendly and Helpful,cheers

Dear Colin,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you enjoyed your visit and that your room offered the comfort and cleanliness you were hoping for. It’s wonderful to know that our location worked well for you, making it easy to explore everything York has to offer.

Your kind words about our team truly mean a lot. We’re especially pleased that the staff made such a positive impression by offering friendly, helpful service and going the extra mile when you found yourself in a tricky situation. It’s always our aim to ensure every guest feels well looked after throughout their stay.

Thank you again for your generous review and perfect scores across all areas. We hope to welcome you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
By Kim
Couple
60-69 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Lovely hotel. Extremely well positioned being close enough to walk into city but in a nice quiet area.

Dear Kim,

Thank you so much for taking the time to share your kind feedback following your recent stay with us.

We’re thrilled to hear you enjoyed our peaceful location and found it so convenient for exploring York’s main attractions. It’s lovely to know that being just a short walk from the city centre, yet in a quiet spot, added to your overall experience.

Your perfect scores for the room, cleanliness, service, and value really do mean a great deal to the whole team. We’re especially pleased to know our staff made you feel welcome and were always ready to help during your visit.

Thank you again for your wonderful comments. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Andrew Whiffin
Couple
60-69 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Excellent service staff superb have stayed before never any problem xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxx

Dear Andrew,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re thrilled to hear that you continue to enjoy such excellent service every time you return, and that our team’s friendly attitude stands out on each visit. It’s fantastic to know that your room consistently meets a high standard and that you find the cleanliness, comfort, and location ideal. Your perfect scores for all aspects, from service to value, are truly appreciated by everyone here.

We’re also delighted that you found your booking experience straightforward and good value. Your kind words mean a great deal to us all, and it’s always a pleasure to welcome back familiar faces.

Thank you again for your loyalty and generous comments. We look forward to seeing you again for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By CaroleWright
Couple
70-79 years
Reviewed: 7 weeks ago (05/09/2026)
Date of experience: 08/2026

Loved it loved the bar also if you didn’t want a full meal plenty of starters an sharing platters all were lovely loved hoping to come bac oct for 1nite for wedding anniversary bfore have minor surgery we went to try my mobility scooter an asked the staff for recommendations where to go didn’t get any names but hey everyone including bar staff are top class will be bac in fact gonna book hopefully next week just for the 1 nite maybe get a nice room for just that nite

Dear CaroleWright,

Thank you so much for sharing such a heartfelt review following your recent stay with us.

It’s fantastic to know that you enjoyed your time at the hotel, especially relaxing in the bar and sampling our starters and sharing platters—it's always wonderful when guests are able to make the most of our menus. We’re delighted our team, including the bar staff, left such a positive impression and made you feel welcome throughout your visit.

We're pleased that your room met your expectations for both comfort and cleanliness, and it's lovely to hear the direct booking process worked well for you. Your thoughts on the room temperature are appreciated, and we completely understand how being on blood thinners might make you more sensitive to the cold. Should you choose to return, please do let us know if you need anything to make your stay more comfortable—we're always happy to help.

It’s also great to hear that our property accommodated your mobility scooter and that you’re planning to join us again for your anniversary. Wishing you all the very best for your upcoming surgery, and we truly look forward to welcoming you back for another enjoyable stay—hopefully in a room that feels just right for your special occasion.

Kind regards
from all of us at The Churchill
By Caroline
Couple
50-59 years
Reviewed: 2 months ago (25/08/2026)
Date of experience: 08/2026

Enjoyable. We have stayed at Churchills c5-6 times, love the location & friendly staff. Normally have a few drinks in the bar. This stay was the day after our wedding, messaged and asked for an ice bucket, which was provided.

Dear Caroline,

Thank you so much for taking the time to share your thoughts following your recent stay with us. We’re especially honoured that you chose The Churchill to celebrate such a special occasion after your wedding.

It means a great deal to know that you’ve continued to return to us over the years and consistently enjoy our location and the warm welcome from our team. We’re delighted to hear the bar remains a highlight for your visits and that we could help add an extra touch to your celebration by providing the ice bucket as requested.

Thank you once again for your loyalty and for your lovely feedback. We’re already looking forward to welcoming you back for your next visit.

Kind regards
from all of us at The Churchill
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