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Public Reviews Score
89%

"Very satisfied"

Based on 10,040 reviews across 6 portals
:
By John and Sue Mackey
Couple
70-79 years
Reviewed: 5 weeks ago (02/10/2025)
Date of experience: 09/2025

Very friendly staff. Very good ambience to the hotel. The food at dinner and at breakfast was first class.

Dear John and Sue Mackey,

Thank you so much for taking the time to share your experience following your recent stay with us.

We’re truly delighted to know that you enjoyed the welcoming atmosphere of the hotel and that our team helped make your visit so memorable. It's fantastic to hear that both your dinner and breakfast met your expectations—your compliments on the quality of our food mean a great deal to us.

We also appreciate your perfect ratings for the room, cleanliness, service, and value, as well as our central location. Your feedback really encourages the whole team, and we’re so pleased you had such a positive experience with us.

Thank you once again for your kind words. We hope to have the pleasure of welcoming you both back to The Churchill in the future.

Kind regards
from all of us at The Churchill
By Ray Phillips
Couple
70-79 years
Reviewed: 5 weeks ago (30/09/2025)
Date of experience: 09/2025

Excellent Hotel the staff were very friendly, helpful and informative. The meals were very good even dare I say a touch large, but that is not a complaint. Would I stay there again, definitely we would.

Dear Ray Phillips,

Thank you so much for your fantastic feedback following your recent stay with us.

We’re delighted to hear that our team’s warm and helpful service stood out and made such a positive difference to your visit. It’s wonderful to know you enjoyed the meals and found the portions generous—your comments certainly brought a smile to our faces!

Your top marks for the room, location, cleanliness, service, and value mean a great deal to everyone here. We’re especially pleased to hear you would happily return, and we look forward to having the pleasure of welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
By Paul
Couple
60-69 years
Reviewed: 5 weeks ago (29/09/2025)
Date of experience: 09/2025

Lovely stay. Service on reception was wonderful especially from Ian. A very nice hotel, a few minutes from York centre and great value.

Dear Paul,

Thank you for taking the time to share your positive experience. We are delighted to know that our location contributed to your enjoyment, especially with the scenic walk through St. Mary’s and the museum gardens. It’s wonderful to hear you found great value and appreciated the friendly service at reception.

We hope to welcome you back soon.

Kind Regards
John Wallace
General Manager
By Deborah Halford
Couple
60-69 years
Reviewed: 5 weeks ago (29/09/2025)
Date of experience: 09/2025

We were greeted by Ian when we arrived and he made us feel welcome and carried my suitcase down to our room! He also was helpful in explaining the best way to get to Yorkminster etc and how get to the train station in the early morning. After going out for the evening, we returned to see the beautiful white lights in the garden and it was a welcome sight! We sat out in the garden to relax before we went in to our room to sleep. We said later that we would have enjoyed to stay longer at the Churchill and see more of York.

Dear Deborah Halford,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re truly delighted to hear that you felt so warmly welcomed on arrival and that the helpful guidance about getting around York was appreciated. It’s lovely to know that the little touches, like the illuminated garden and a relaxing spot to unwind in the evening, added to the enjoyment of your visit.

Your kind words about the comfort and cleanliness of your room, as well as our central location and overall service, mean a great deal to us. It’s always rewarding to hear our team made such a positive impact, and we’re so pleased you left wishing you could have stayed longer.

Thank you again for your high praise and perfect scores across the board. We really hope you’ll have the chance to return to The Churchill and explore more of York on your next visit.

Kind Regards
John Wallace
General Manager
By Mr and Mrs mccusker
Couple
30-39 years
Reviewed: 5 weeks ago (28/09/2025)
Date of experience: 09/2025

Food was ok first morning they didn’t bring us our toast etc, second morning was better however over priced for what it is

Dear Mr and Mrs mccusker,

Thank you for taking the time to share your feedback following your recent stay with us.

We're sorry to learn that your experience with breakfast on your first morning was disappointing, and we appreciate you mentioning that things improved on your second day. Your comments about the food and value are helpful, and we understand the importance of both service consistency and fair pricing to our guests.

Thank you once again for sharing your honest thoughts, as they help us to identify what we can do better. We are glad our location worked well for your visit, and we hope you still enjoyed exploring York during your trip.

Kind regards
from all of us at The Churchill
By Bronwen & Colin Tilley
Couple
70-79 years
Reviewed: 6 weeks ago (26/09/2025)
Date of experience: 09/2025

Reception staff very friendly, helpful and knowledgeable regarding the history of the Churchill and attractions of York.

Dear Bronwen & Colin Tilley,

Thank you so much for taking the time to share your feedback. We're really pleased you found our reception team to be friendly and knowledgeable, and glad our local insights helped you enjoy York. It’s great to hear you appreciated your room, though we apologise for any disturbance from below.

Kind regards
from all of us at The Churchill
By Elle Sidaway
Couple
50-59 years
Reviewed: 6 weeks ago (26/09/2025)
Date of experience: 09/2025

We had a delightful stay at The Churchill would highly recommend. The staff were lovely and super helpful too and our room was perfect.

Dear Elle Sidaway,

Thank you very much for sharing your wonderful feedback following your recent stay with us.

We are absolutely delighted to know that your visit for such a special occasion was so enjoyable. It’s heart-warming to hear you found your room ideal and appreciated the warm, helpful attitude of our team—making memorable experiences for our guests is something we truly value.

It’s lovely to know our location made exploring York easy, and that you found the area appealing and convenient. Your praise for the cleanliness and overall upkeep of the hotel is also very much appreciated by the team.

Thank you again for your high recommendation and for choosing The Churchill to celebrate your 25th wedding anniversary. We hope to welcome you back for another perfect stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
70-79 years
Reviewed: 6 weeks ago (25/09/2025)
Date of experience: 09/2025

Beautiful hotel with charming decor and comfortable rooms. Friendly, helpful staff. Perfect location. Would certainly stay again.

Dear Guest,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We're absolutely delighted to know that you enjoyed the charm and style of the hotel, and that your room was both comfortable and inviting. It’s fantastic to hear our friendly and helpful team made your visit even more enjoyable, and that our central location provided the perfect base for your time in York.

Your top ratings for the room, cleanliness, service, price, and location mean a great deal to all of us. Knowing you would be happy to stay with us again is the best compliment we could ask for.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (24/09/2025)
Date of experience: 09/2025

Nice and friendly staff but I don’t think I would return as I didn’t regard it as particularly good value

Dear Guest,

Thank you for sharing your feedback following your recent stay with us.

We’re pleased to know you found our team welcoming and friendly, and we’re delighted that cleanliness and service stood out during your visit. Your comments about our location are also appreciated.

We do, however, regret that your experience did not represent the value you were hoping for, particularly regarding the size of your room in relation to the overall cost. We understand how important it is to feel your stay matches your expectations on both comfort and price, and your feedback is invaluable as we continually review the experience we offer our guests.

Thank you once again for taking the time to let us know your thoughts. We appreciate your honesty and will use your comments as we look for ways to improve.

Kind regards
from all of us at The Churchill
No Public Name
Friends
60-69 years
Reviewed: 6 weeks ago (24/09/2025)
Date of experience: 09/2025

Excellent hotel. All of the staff were so friendly and helpful. Our room was lovely. Everything was very cleann and a good selection of bathroom products. Plus tea and coffee and Kit Kats! Only thing missing was a the absence of a little fridge. It would have been good to have this for water.

Dear Guest,

Thank you so much for taking the time to share such wonderful feedback about your recent stay with us.

We are thrilled to hear that you enjoyed your visit, found the team to be welcoming and helpful, and that your room was both comfortable and spotlessly clean. It’s lovely to know you appreciated the thoughtful touches such as the selection of bathroom products, tea, coffee, and even Kit Kats—these small details are designed to make your stay feel special.

We understand your comments regarding the absence of a fridge in the room and can see how having one would be convenient for keeping drinks cool, especially water. Your feedback is genuinely appreciated and will be kept in mind as we continue looking for ways to enhance our guests’ experience.

Thank you once again for your fantastic comments and perfect scores in every area. We hope to have the opportunity to welcome you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
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