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Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
By Corrina Veerapen
Couple
50-59 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Lovely hotel full of character. Staff in reception very welcoming. Mulled wine and mince pie on arrival fantastic!
Lots of information given regarding places to visit and taxis. Good welcome with a map of the city .

Dear Corrina Veerapen,

Thank you so much for sharing your lovely feedback. It's wonderful to hear that you received such a warm welcome and enjoyed our festive mulled wine and mince pies—it means a lot to us that these touches added to your stay. We're pleased you found our team helpful and appreciated the information and city map we provided.

We truly value your comments about our location and how convenient it was for exploring York. We do understand your thoughts regarding the room size and price, and your feedback is helpful as we continue to look for ways to enhance value for future guests.

Kind Regards
John Wallace
General Manager
By Jonathan King
Couple
50-59 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Another great stay at this beautiful hotel only let down by the size of the room, apart from that the location of the hotel is excellent and the staff are also excellent.

Dear Jonathan King,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you once again enjoyed your visit, and it’s fantastic to know our central location and the service from our team made a positive impression. Being within easy walking distance of York’s centre is something many of our guests appreciate, and we’re glad it helped make your stay convenient and enjoyable.

We do, however, understand your disappointment regarding the size of your room. Your comments are greatly valued, and we genuinely appreciate your honesty as it helps us continually refine the experience we offer. Please know that we have a variety of room types available, and our team are always happy to discuss options for future visits to ensure a more spacious stay.

Thank you for recognising our high standards of cleanliness and for highlighting the strengths of your experience. We hope to welcome you back to The Churchill for another enjoyable visit soon.

Kind regards
from all of us at The Churchill
By Stuart
Couple
70-79 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Excellent hotel with amazing staff. Simply nothing is too much trouble
Located minutes walk away from York Minster

Dear Stuart,

Thank you so much for taking the time to share your fantastic feedback following your recent stay with us.

We’re absolutely delighted to hear that you found the hotel excellent and our team so attentive and accommodating. It’s wonderful to know that you felt so well looked after and that we could make your stay as comfortable and seamless as possible.

Our central location is something we’re very proud of, so it’s great to hear how convenient you found being just a few minutes’ walk from York Minster. Your high scores for cleanliness, service, and overall value are especially appreciated, and we’re pleased to know these aspects helped make your visit a memorable one.

Thank you once again for your kind words and for highlighting what made your experience stand out. We hope to have the pleasure of welcoming you back to The Churchill in the near future.

Kind regards
from all of us at The Churchill
By Lesley
Couple
60-69 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

This hotel is outstanding.
From the staff service, to the food and just a great atmosphere were your made to feel welcome and truly looked after..
This place is a little gem

Dear Lesley,

Thank you so much for sharing your wonderful feedback following your recent stay with us.

We’re absolutely delighted to know that you felt so welcomed and well looked after by our team, and that both the service and the overall atmosphere left such a positive impression on your visit. It’s fantastic to hear that you enjoyed our food and found the hotel’s ambience warm and inviting.

Your compliments about our convenient location, just a short stroll from the centre of York, as well as your praise for the cleanliness and comfort of your room, truly mean a lot to all of us. We’re especially grateful for your perfect scores across every aspect, and it’s great to know you consider us a hidden gem.

Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Churchill for another memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Great experience overall. Room was clean, staff friendly and polite. Hotel was easily accessible by car and only a 5 minute walk to the city centre

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your visit, finding your room spotlessly clean and our team both friendly and polite. It’s wonderful to know that our central location and the ease of access by car played a part in making your experience so positive, and that being just a short walk from the city centre suited your needs perfectly.

Your perfect ratings across all areas are truly appreciated and mean a lot to all of us. Thank you once again for your kind words— we look forward to welcoming you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
By Cheryl Hunt
Couple
60-69 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

We came for the Christmas experience and had a lovely time. The pre ordered food was excellent, the staff were friendly couldn't have been more helpful. The only small niggle was the size of the room and the lack of useful space on one side of the bed. We would come again but book a larger room

Dear Cheryl Hunt,

Thank you so much for sharing your experience with us. It’s wonderful to hear you enjoyed the Christmas celebrations, found the food to your liking, and appreciated our team’s attentive service. We’re delighted you felt well cared for throughout your visit.

I understand that the room layout wasn’t perfect for your needs, and appreciate your honest feedback regarding the usable space; the Small Doubles are a bit on the small size.

It’s lovely to know you would choose to stay with us again. We look forward to welcoming you back—hopefully to a larger room that will be even more comfortable for you next time.

Kind regards
from all of us at The Churchill
By Martin Smailes
Couple
60-69 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

It’s the fourth time we’ve stayed that says a lot about the hotel friendly staff and always clean would recommend it to anyone looking for a relaxing stay

Dear Martin Smailes,

Thank you so much for sharing your feedback and for continuing to choose us for your visits to York—it truly speaks volumes that you have stayed with us four times already.

We’re delighted to hear that our welcoming team and consistently high standards of cleanliness keep bringing you back. It’s also fantastic to know you find our location convenient for exploring the city and that the facilities across the hotel meet your expectations for comfort and relaxation.

We do appreciate you mentioning the parking charge. As with most hotels in the centre of York, complimentary parking is rare, but we do our utmost to ensure that our rates remain competitive for the area. Your understanding and balanced comments are greatly valued.

Thank you again for your recommendation and for taking the time to highlight everything that makes your stay with us special. We look forward to welcoming you back for many more enjoyable visits in the future.

Kind regards
from all of us at The Churchill
By Lynn Grant
Couple
60-69 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Excellent will book earlier next time to get a bigger room as bottom was a bit small out requests were met which was lovely

Dear Lynn Grant,

Thank you so much for taking the time to share your feedback following your recent visit.

We're absolutely delighted to know that you had an excellent experience with us and that your requests were looked after—your kind words about our team’s attention mean a great deal. It’s also wonderful to see your perfect scores for the room, location, cleanliness, service, and value.

We appreciate your comments about the size of your room this time around. Booking further in advance is a great idea, and we’ll always do our best to accommodate your preferences for more space on your next visit.

Thank you once again for your thoughtful review. We look forward to welcoming you back to The Churchill when you’re next in York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

We have stayed at The Churchill many times now. Everything is always good and the staff are kind and friendly. The menu is excellent and the chef inspired.

I would strongly recommend The Churchill to all visitors to York. The location is great, a short walk to The Minster and the shopping, traditional unique and reminiscent of times gone by.

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback after your recent stay with us.

We're truly delighted to know that you've chosen The Churchill as your home away from home on several occasions, and that each visit has left such a positive impression. It's fantastic to hear you consistently find our team to be warm and welcoming, and that our menu and the chef’s creativity continue to stand out for you.

Your high praise for our convenient location, just a short stroll from York Minster and the heart of the city's vibrant shopping, is greatly appreciated. We're so pleased you enjoy the unique and historic character of both the hotel and the surrounding area.

Thank you once again for your kind words and recommendation. Your loyalty and encouragement genuinely mean a great deal to all of us here. We look forward to welcoming you back to The Churchill for many more memorable stays in the future.

Kind regards
from all of us at The Churchill
By Debra
Family
50-59 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

An amazing place to stay, but the management and staff are exceptional and make The Churchill what it is.

Dear Debra,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re absolutely delighted to hear that you consider The Churchill such a special place and that, above all, our team helped make your visits truly memorable. Your kind words about our management and staff are genuinely appreciated and will mean a lot to everyone here. It’s always wonderful to know our guests feel so well cared for.

It’s fantastic to hear you’ve joined us three years in a row for the Christmas season and that our location has made it easy for you to enjoy the very best of York, from the Minster to the Theatre Royal. We’re also really pleased that you found your accommodation comfortable and our housekeeping team efficient during your stay.

Thank you again for your loyalty and for sharing such thoughtful comments. We look forward to welcoming you back to The Churchill for many more festive celebrations in the future.

Kind regards
from all of us at The Churchill
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