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Public Reviews Score
89%

"Very satisfied"

Based on 9,844 reviews across 6 portals
:
No Public Name
Couple
30-39 years
Reviewed: 2 months ago (23/08/2026)
Date of experience: 08/2026

Very nice, cosy room friendly staff and comfortable bed. Unfortunately the WiFi was very spotty and stopped working and there was no way to call to get it fixed from the room. But we’ll decorated, clean and comfortable

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you found the room cosy, the bed comfortable, and our team welcoming throughout your visit. It’s always wonderful to know that the décor and cleanliness of the hotel helped to create a pleasant and relaxing atmosphere for you.

We’re sorry, however, for any inconvenience you experienced with the WiFi and the inability to easily reach us from your room to address the issue. We understand how important reliable internet is during your stay, and your comments on this will certainly be taken into account as we review guest communications and services. Thank you also for noting the detail about the toilet on arrival—feedback like yours is really helpful as we aim to uphold high standards for all our guests.

Thank you once again for your honest and balanced review. We hope to welcome you back to The Churchill for an even more comfortable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (22/08/2026)
Date of experience: 08/2026

Lovely hotel and great room. Staff were friendly and helpful and great location. Beer garden was nice to relax in and have a drink or food.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re delighted to hear that you enjoyed your room and found our team welcoming and helpful. It’s lovely to know our central location was convenient for your visit and that you had the chance to unwind in the beer garden while enjoying some food and drinks.

Your positive remarks about the hotel’s cleanliness, service, and overall value are greatly appreciated by all of us. It’s always pleasing to hear when guests leave with such a well-rounded, positive impression.

Thank you once again for your thoughtful review. We hope to welcome you back to The Churchill for another relaxing stay in the future.

Kind regards
from all of us at The Churchill
By Tim
Business
50-59 years
Reviewed: 2 months ago (20/08/2026)
Date of experience: 08/2026

Excellent hotel with very tastefully furnished and decorated rooms.
Pleasant reception staff always make you welcome.
Quiet rooms, and very relaxing 4 poster rooms with beautiful dep bath and spacious...
Thanks

Dear Tim,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We’re thrilled to hear that you found our rooms both beautifully decorated and comfortable, and that the tranquillity and special features of the four poster rooms added to your enjoyment. It means a great deal to know that details like the spacious bath and tasteful furnishings stood out, helping to make your stay extra relaxing.

Your kind words about our reception team are truly appreciated—they strive to create a genuine sense of welcome for every guest, and it’s fantastic to hear their approach made a positive impression. We’re also very grateful for your perfect scores across all areas, from room and cleanliness to service and value.

Thank you once again for your generous comments. We look forward to welcoming you back to The Churchill for another memorable visit in the future.

Kind regards
from all of us at The Churchill
By Sally
Family
40-49 years
Reviewed: 2 months ago (20/08/2026)
Date of experience: 08/2026

Great we really enjoyed it thank you for our stay . Great room why are you making me write more when no more is needed??

Dear Sally,

Thank you so much for taking the time to share your lovely feedback following your recent stay with us.

We’re absolutely delighted to hear that you had such an enjoyable visit. It’s wonderful to know that your room met your expectations and that you found our location ideal for exploring the town. We also really appreciate your kind words on the cleanliness and value—it truly means a lot to the whole team.

Thank you again for choosing to stay with us and for your positive comments. We hope to have the pleasure of welcoming you back to The Churchill in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (19/08/2026)
Date of experience: 08/2026

Disappointed. We usually stay further out and it was a birthday treat for me. We visit York at least twice a year We was really looking forward to it .. did not match our expectation. Room was shabby and badly needs an update. Carpet was not very clean it had patches of what looked like bleach. Stains. Very little hanging space. ( my husband did not unpack) . No usb charging points in the room. It was difficult to get the window open ( it would only open at the bottom not the top and it kept coming down.. I have COPD and it cause me some difficulty to breathe. Bathroom needs updating. Tiles worn and faded. A noisy room to stay in due to closeness to door to the reception.

By Maclennan
Couple
60-69 years
Reviewed: 2 months ago (19/08/2026)
Date of experience: 08/2026

Another perfect stay.Excellent staff and location,what more could we want.We will definitely be back.

Dear Maclennan,

Thank you so much for your wonderful feedback and for sharing your experience following your second stay with us.

We’re absolutely delighted to hear that everything was spot on again—from the high standards of cleanliness in your room, to the welcoming attitude of our team and the convenience of our location within easy reach of the Minster and city centre. It truly means a lot to have your loyalty and to know that you find both the value and setting of The Churchill so appealing.

Your kind words about our staff and the overall atmosphere are greatly appreciated, as we strive to create an enjoyable visit each time. Knowing you plan to return is the best compliment we could receive, and we look forward to welcoming you back for another perfect stay in the near future.

Kind Regards
The Churchill hotel
By Lesley
Friends
50-59 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Been before and was happy so returned not quite as impressed as the first time as the room did seem smaller and less plush even though we booked same style room.

By Mr sword
Couple
50-59 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Fair loved York loads ………………………………………………..,,.,..,..,,,,,………………………………………………………….,………….,……………………….,,,,,

Dear Mr sword,

Thank you for taking the time to share your impressions following your recent stay with us.

We are pleased to hear that you enjoyed all that York has to offer and found our location convenient for exploring the city. Your positive feedback regarding our cleanliness and the service provided by our team is much appreciated.

We do note your comments about the décor in your room and understand that first impressions can make a big difference to overall enjoyment. Your feedback is valuable and will be considered as we look at areas for updating and improvement in the future.

We’re sorry to hear that you felt the pricing did not meet your expectations. We appreciate your perspective, as value for money is an important factor for our guests, and your comments will certainly be kept in mind as we continually review our guest offering.

Thank you again for your honest feedback. We hope you might consider staying with us again on your next visit to York.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

Great location but hotel a bit run down in places. Staff were pleasant but seemed a bit unenthusiastic.

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay with us.

We’re pleased to know that our location worked well for your visit and that you found your room and the hotel's overall cleanliness to a satisfactory standard. Your positive ratings in these areas are appreciated by the team.

We do, however, take your comments regarding the condition of the hotel and our team’s energy on board. We understand how important it is for every guest to feel welcomed and for the atmosphere to reflect the high standards we aim to uphold. Your perspective is a valuable reminder for us to continue improving both our facilities and the overall experience.

Thank you again for highlighting what you enjoyed, as well as the areas where you feel we could do better. We hope to welcome you back to The Churchill in the future and provide you with an even more enjoyable stay.

Kind regards
from all of us at The Churchill
No Public Name
Couple
30-39 years
Reviewed: 2 months ago (18/08/2026)
Date of experience: 08/2026

We honestly were disappointed compared to when we came in 2023 where we got engaged. Only thing we really enjoyed was the restaurant on the evening and breakfast.

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