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Public Reviews Score
89%

"Very satisfied"

Based on 9,978 reviews across 6 portals
:
By Daljit Kaur Gibson
Couple
50-59 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

Absolutely amazing! It was our wedding anniversary and a member of staff in reception upgraded our room to a stunning room. It was so incredibly kind of him and our experience at your hotel was just brilliant. Staff in your hotel were just lovely. We have stayed there twice now and we will definitely return and recommend your hotel to our friends and family. Gorgeous hotel. Thank you for the great memories!

Dear Daljit Kaur Gibson,

Thank you so much for taking the time to share your wonderful feedback following your recent stay with us.

We are truly thrilled to hear that your anniversary visit was such a memorable experience, and it’s lovely to know that our team at reception could help make the occasion extra special with a room upgrade. Your kind words about the staff and the atmosphere throughout the hotel mean a great deal to us, and we are delighted that you found everyone so welcoming and attentive.

It is always rewarding to hear from returning guests, and knowing you plan to visit again and would recommend us to friends and family is the highest compliment we could hope for. We are so pleased that our hotel could be part of your celebration and create such lasting memories for you both.

Thank you once again for choosing to spend your special occasion with us. We look forward to welcoming you back to The Churchill for more wonderful experiences in the future.

Kind Regards
John Wallace
General Manager
By Doreen keenan
Family
50-59 years
Reviewed: 2 months ago (28/12/2025)
Date of experience: 12/2025

It was very pleasant just had higher expectations since paying similar price for a hotel in London and was alot posher

Dear Doreen keenan,

Thank you very much for taking the time to share your thoughts following your recent stay with us.

We’re pleased to hear that you found your stay pleasant and that our location offered the perfect base for exploring, being within easy walking distance to so much that York has to offer. Your high marks for the room, cleanliness, and service are truly valued, and we’re glad these aspects contributed positively to your visit.

We do understand your comments regarding price and facilities, especially when compared to hotel experiences in London. Central York can sometimes see rates that reflect the demand and unique nature of the area, and we always aim to balance this with maintaining competitive pricing and delivering an enjoyable experience for our guests. Your perspective is very important to us, and will be taken on board as we continue to look at ways to enhance our offering.

Thank you again for your balanced feedback. We truly hope to have the opportunity to welcome you back to The Churchill and provide an even more memorable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (27/12/2025)
Date of experience: 12/2025

Churchill’s always our favourite hotel for the
last 24 years. Wasn’t able to use the restaurant this time but often do and always excellent .

Dear Guest,

Thank you so much for taking the time to share your wonderful feedback with us.

It truly means a great deal to know that The Churchill has been your preferred hotel for so many years. Your loyalty over nearly a quarter of a century is the highest compliment we could receive, and we're absolutely delighted that you continue to enjoy the comfort of our rooms, our central location, and the consistently high level of cleanliness and value.

While we're sorry you didn’t have the chance to dine in our restaurant on this visit, it's lovely to hear that you have enjoyed it often in the past and always found it excellent. Your ongoing support and kind words about every aspect of your stay really do make a difference.

Thank you once again for your trust and for choosing us each time you come to York. We look forward to welcoming you back to The Churchill for many more memorable visits in the future.

Kind Regards
John Wallace
General Manager
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (27/12/2025)
Date of experience: 12/2025

Have been revisiting the Churchill Hotel every year for many years & have always found it to be consistently to a high standard with efficient friendly staff. We will be returning again next year.

Dear Guest,

Thank you so much for taking the time to share your feedback after your most recent stay with us.

We are truly grateful for your continued loyalty over the years, and it is wonderful to hear that our consistent high standards and the warm, efficient service from our team keep you coming back. Your kind words really mean a lot to everyone here, and it’s always a pleasure to welcome familiar faces.

It’s great to know you enjoy our convenient location, making it easy to reach the city centre, and that you appreciate the cleanliness and comfort of our rooms. We also value your honest remarks about the room options and are pleased to hear you find our standard double rooms to be both comfortable and excellent value.

Thank you once again for your thoughtful review. We look forward to seeing you again next year for another memorable visit.

Kind regards
from all of us at The Churchill
No Public Name
Couple
70-79 years
Reviewed: 2 months ago (26/12/2025)
Date of experience: 12/2025

Very nice hotel, beautiful rooms but on a personal note I don’t like wardrobes without doors and there was nowhere to put the suitcases away

Dear Guest,

Thank you so much for taking the time to share your feedback with us.

We’re delighted to hear that you enjoyed our hotel and found the rooms beautifully presented. Your high ratings for cleanliness, service, and our central location are truly appreciated and it’s always lovely to know when guests have had a comfortable and pleasant stay.

We understand your comments about the open wardrobe design and the lack of discreet storage space for suitcases. We know that storage preferences can vary from guest to guest and we appreciate you highlighting this aspect, as it helps us to consider how we can make our rooms even more accommodating for future visits.

Thank you once again for your thoughtful review and for recognising the strengths of your experience. We hope to welcome you back to The Churchill for another enjoyable stay in the future.

Kind regards
from all of us at The Churchill
No Public Name
Friends
50-59 years
Reviewed: 2 months ago (24/12/2025)
Date of experience: 12/2025

Nice hotel in a good position with parking a bonus. Staff very friendly and helpful, nice bar area and outside space.

Dear Guest,

Thank you so much for sharing your experience. We’re really glad you appreciated our central location and found parking convenient during your stay—it’s something we know many guests value. It’s wonderful to hear our team’s friendliness and the inviting bar and outdoor areas made your visit memorable.

Kind regards
from all of us at The Churchill
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (24/12/2025)
Date of experience: 12/2025

Excellent ,always have a lovely time at the Churchill the staff are si friendly and the rooms are lovely

Dear Guest,

Thank you so much for sharing your lovely feedback following your recent stay with us.

We’re truly delighted to hear that you consistently enjoy your visits and that our team’s friendliness continues to make such a positive impression. It’s wonderful to know that you find the rooms welcoming and comfortable, and that our convenient location and high standards of cleanliness all add to your overall experience.

Your kind words and continued support mean a great deal to everyone here. We hope to welcome you back to The Churchill for many more enjoyable stays in the future.

Kind regards
from all of us at The Churchill
By Mr and Mrs S. Rose
Couple
60-69 years
Reviewed: 2 months ago (22/12/2025)
Date of experience: 12/2025

Again we have stayed at Churchills approximately 15 times and never ever had a bad experience nothing is ever to much trouble we are already looking forward to next Christmases stay !

Dear Mr and Mrs S. Rose,

Thank you so much for taking the time to share your feedback and for choosing The Churchill time and again as your home in York—it means the world to us that you've returned so often, especially for your Christmas celebrations.

We’re genuinely touched by your kind words about our team and the care you receive throughout each visit. Knowing that you consider The Churchill such a special part of your festive season, and that our staff and service continue to make each stay even better, is truly wonderful. Your appreciation for the spotless rooms, attention to detail, and the overall welcoming atmosphere is incredibly encouraging for everyone here.

We also understand that value is more important than ever, and it’s heartening to hear you feel your visits to The Churchill remain worthwhile and rewarding. Your loyalty and enthusiasm for your future stays inspire us to do our very best for you and all our guests.

Thank you once again for your continued trust and for letting us know just how much you enjoy your time with us. We can’t wait to welcome you back for next Christmas and hope to make it just as memorable as every visit before.

Kind regards
from all of us at The Churchill
No Public Name
Couple
50-59 years
Reviewed: 2 months ago (22/12/2025)
Date of experience: 12/2025

Pleasant surroundings and considering it was December we were kept warm with blankets and heaters and large umbrellas as it came on rain

Dear Guest,

Thank you so much for taking the time to share your feedback following your recent stay with us.

We’re pleased you enjoyed the pleasant atmosphere and that, despite the December weather, you found our efforts with blankets, heaters, and umbrellas helped keep you comfortable outdoors. Your comments on our location are appreciated as well, and we’re glad the walk to the city centre suited your visit.

Thank you again for sharing both the highlights and areas for us to address. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Kind regards
from all of us at The Churchill
By Senior
Couple
60-69 years
Reviewed: 2 months ago (21/12/2025)
Date of experience: 12/2025

Very good, will come again. Hotel is a few minutes walk from centre of York, ideal for shopping, plenty of pubs and other amenities, plus the fabulous York Minster

Dear Senior,

Thank you so much for sharing your feedback following your recent stay with us.

We’re delighted to know that you had such a positive experience and that the hotel’s location proved perfect for exploring York. It’s fantastic to hear that being only a few minutes’ walk from the city centre made it easy for you to enjoy shopping, local pubs, and amenities, as well as the magnificent York Minster.

Your outstanding ratings for all aspects of your stay, from the comfort of your room to the service and cleanliness, truly mean a great deal to the whole team. Knowing you plan to visit us again is the best compliment we could hope for.

We look forward to welcoming you back to The Churchill on your next trip to York.

Kind regards
from all of us at The Churchill
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