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Public Reviews Score
94%

"Very satisfied"

Based on 1,180 reviews
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

Prima, net hotel, service fles water op kamer. Jammer geen airco

Thank you for your feedback! We're glad you enjoyed the hotel and appreciated the service, including the bottled water in your room. We understand that the lack of air conditioning was a drawback for you. For your next stay, we recommend booking a room in our new Dependence, where all rooms are equipped with air conditioning for your comfort.
We hope to welcome you back soon!

Best wishes,


Marcus Scholz

Managing Director
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

Nice experience as the previous times. The lack of air conditioning it is of course a problem in hot days like the one when we stayed. Other than that it was perfect

Thank you so much for your kind feedback and for being a returning guest! We’re delighted to hear that you had another nice experience with us.
We understand that the lack of air conditioning can be challenging on particularly hot days, and we sincerely apologize for any discomfort this caused.

For future stays, you might consider our newly renovated rooms in the Dependance, which are fully air-conditioned and designed for maximum comfort.
We’re glad that everything else was perfect, and we look forward to welcoming you back again soon.

Best wishes,

Marcus Scholz
(Managing Director)
No Public Name
Group
40-49 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

Horrible. Our room was extremely hot and we could get no help. We asked for an additional fan and were told we could not have one. We asked to change rooms and were showed a different room and we told them we wanted it. By the time we got back to the room and got all of our luggage back together, front desk called and said we could not move, that the room was not available.

Dear guests,

I'm truly sorry to hear about your disappointing experience. This is certainly not the level of service we strive to provide. I understand how frustrating it must have been to deal with the heat and the issues with changing rooms.

We take your feedback seriously and will address this with our team to ensure better communication and support for our guests in the future. The receptionist forgot to close the room in the booking systems during the time he showed you the alternative room with air conditioning. In the meantime somebody booked exactly this room. This is more than bad luck and I apologize for this inconvenience.


If you consider staying with us again, I would love to personally assist you to ensure a much more comfortable and pleasant stay in the newly opened Dependance.
Thank you for bringing this to our attention, and I hope we can have the opportunity to make things right.


Best wishes
Marcus Scholz
Managing Director
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

Es war sehr schön der Park Hintern Hotel sehr gepflegt

Ganz herzlichen Dank, dass Sie sich noch die Zeit für eine Bewertung genommen haben und für Ihr positives Feedback! Es freut mich sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und Sie unseren gepflegten Park hinter dem Hotel genossen haben. Diese Sommeratmosphäre ist einfach wunderschön.

Wenn es irgendetwas gibt, was wir für Ihren nächsten Aufenthalt bei uns tun könne, lassen Sie es uns bitte wissen.

Wir würden uns alle sehr darüber freuen, wenn wir Sie bald wieder herzlich willkommen heißen dürfen.

Herzliche Grüße aus dem Sophienpark

Marcus Scholz
Managing Director
No Public Name
Family
40-49 years
Reviewed: 2 years ago (17/08/2024)
Date of experience: 08/2024

The pictures on Expedia look much better than the reality. We were disappointed with our room. The mattresses are cheap and uncomfortable, the covers are short and narrow, the pillows feel like a bag filled with random fabric. We slept terribly. The drains in bathrooms were clogged. The furniture and decor in the room are depressing.
The breakfast was fine. The building is beautiful but that is it. Overall, a disappointing experience.

Thank you for taking the time to share your honest feedback. We sincerely apologize that your stay did not meet your expectations. We regret that the room and its furnishings did not provide the comfort and quality you expected. It’s disappointing to hear that your sleep was disturbed due to the mattresses and bedding, and we are truly sorry for the issues you encountered with the bathroom drains.
Please know that you could have reached out to our reception at any time during your stay. We would have been more than happy to find a solution and assist you in any way possible.

For your next visit, we highly recommend our Dependance with its exclusive, newly renovated rooms, which offer enhanced comfort. We hope that you might consider giving us another chance in the future.

Best regards,
Marcus Scholz (Managing Director)
No Public Name
Family
40-49 years
Reviewed: 2 years ago (16/08/2024)
Date of experience: 08/2024

It was lovely. The staff were friendly and the atmosphere was good. Unfortunately the lift was broken, and the decor once leaving the main part of the hotel (we were in a family suite) was quite dated, but apart from that, we really enjoyed ourselves.

Thank you so much for your kind words! It makes me happy to know that you enjoyed our friendly team and the lovely atmosphere. We sincerely apologize for the inconvenience caused by the broken lift.

Please note that our Dependance has been recently renovated and offers modern, beautifully decorated rooms. Additionally, we have plans to update the main building in 2025 to enhance our guests’ experience further.

We’re glad you enjoyed your stay overall and hope to welcome you back soon!

Best regards,

Marcus Scholz

Managing Director
No Public Name
Business
40-49 years
Reviewed: 2 years ago (15/08/2024)
Date of experience: 08/2024

Sehr nettes Haus, alle Mitarbeiter sehr freundlich und bemüht, aber im Ganzen etwas abgewohnt...;) und leider ging der Fahrstuhl nicht

Allerbesten Dank für Ihr freundliches Feedback! Ich freue mich sehr, dass Sie unser Haus und die Bemühungen unseres Teams so wertschätzen.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten mit dem Fahrstuhl. Unser Team hat alles daran gesetzt, die Unannehmlichkeiten so gering wie möglich zu halten.

Dieses Frühjahr haben wir unsere Dependance frisch renoviert ist und bieten zusätzliche 15 exklusiv ausgestattete Zimmer. Vielleicht würde Ihnen das besser gefallen? Zudem ist eine umfassende Renovierung des Haupthauses für 2025 geplant, um unseren Gästen noch mehr Komfort zu bieten.

Wir würden uns alle sehr darüber freuen, wenn wir Sie bald wieder herzlich willkommen heißen dürfen.

Herzliche Grüße aus dem Sophienpark

Marcus Scholz
Managing Director
By Kalupka
Friends
30-39 years
Reviewed: 2 years ago (15/08/2024)
Date of experience: 08/2024

Unser Zimmer war sehr neuwertig. Vor allem die tollen Terassenmöbel sind uns in Erinnerung geblieben.

Einzig der Kleiderschrank ist für ein Aufenthalt mit zwei Personen sehr klein.

Vielen lieben Dank für Ihr freundliches Feedback! Wie schön, dass Ihnen das Zimmer zur Parkseite und besonders Ihr Aufenthalt auf dem Balkon in guter Erinnerung geblieben sind.

Es tut mir leid, dass der Kleiderschrank für zwei Personen etwas klein war. Für längere Aufenthalte empfehlen wir Ihnen unsere Zimmer in der Dependance, die mehr Stauraum bieten. Sprechen Sie uns gerne jederzeit dazu an, damit wir für Ihren nächsten Aufenthalt die passende Lösung finden können.

Wir freuen uns sehr darauf, wenn wir Sie wieder bei uns begrüßen dürfen!

Herzliche Grüße aus dem Sophienpark

Marcus Scholz
Managing Director
No Public Name
Family
50-59 years
Reviewed: 2 years ago (15/08/2024)
Date of experience: 08/2024

Very good experience for just one night of stay

Thank you very much for your kind words! It makes me happy to read that your one-night stay left you with such a positive impression. Even during a short visit, it’s wonderful to know that you enjoyed your time with us.

If you have the chance to stay a bit longer in the future, we’d love to introduce you to more of what makes our hotel special, like our peaceful garden, the terrace for a relaxing breakfast, and our exclusive rooms in the Dependance.

We look forward to welcoming you back and making your next experience even more memorable!

Best wishes,

Marcus Scholz
(Managing Director)
No Public Name
Family
Reviewed: 2 years ago (15/08/2024)
Date of experience: 08/2024

Haben uns sehr wohl gefühlt


Ganz herzlichen Dank für Ihr schönes Feedback! Ich freue mich sehr, dass Sie sich bei uns so wohl gefühlt haben.
Wenn Sie Fragen oder Wünsche haben, sprechen Sie uns gerne jederzeit darauf an. Wir würden uns sehr darüber freuen, wenn wir Ihren nächsten Aufenthalt ebenso angenehm gestalten dürfen.

Wir hoffen, Sie bald wieder bei uns willkommen zu heißen.

Sommergrüße aus dem Sophienpark

Marcus Scholz
Managing Director
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