The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,423 reviews across 16 portals
:
By Mitchell Timson
Business
20-29 years
Reviewed: 7 years ago (28/01/2019)
Date of experience: 01/2019

It was a good location for a work stay.

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that you not only appreciated the central location of our hotel, but also the layout of your room for your business trip.

Your praise of our service delights us exceedingly, because we strive to offer the best service and your comment shows us that we are on the right path.

We thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.
By Zürcher Martin
Couple
40-49 years
Reviewed: 7 years ago (28/01/2019)
Date of experience: 01/2019

Wir waren begeistert.
Sehr freundliche Mitarbeiter und das Zimmer war sensationell.

Lieber Gast,

herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.

Es freut uns zu hören, dass Ihnen unser Hotel sehr zugesagt hat und Ihr Zimmer Sie besonders überzeugen konnte.

Zudem freuen wir uns sehr über Ihre positiven Worte bezüglich des Service unserer Mitarbeiter. Unser Team gibt sich die größte Mühe, die Erwartungen unserer Gäste zu übertreffen und wir sind sehr froh, wenn uns dies gelingt.

Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (28/01/2019)
Date of experience: 01/2019

Al estar muy céntrico el hotel nos permitió visitar muchos lugares andando.
La ciudad nos gustó mucho.

Estimado invistado,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that your stay with us was very enjoyable and that the central location of our hotel was perfectly according to your expectations.

It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.
By Ahmad Ansari
Business
30-39 years
Reviewed: 7 years ago (25/01/2019)
Date of experience: 01/2019

Over all it was a great hotel just didnt really get to enjoy it as I was busy with all day meetings.

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are glad to hear that you enjoyed you stay with us and that we could convince you with your spacious room and with the central location of our hotel.

The wellbeing of our guests is of greatest importance for us and therefore it bothers us deeply that you had to wait so long for an iron to be brought to your room. We have already spoken to our housekeeping team to avoid such incidents in the future.

We thank you once again for your feedback and we hope to welcome you as our guest again in the future in order to fully convince you of our qualities. Please do not hesitate to contact us if you have any questions or wishes.
By robin donat
Business
40-49 years
Reviewed: 7 years ago (21/01/2019)
Date of experience: 01/2019

nicht begeistert

Lieber Gast,

vielen Dank für Ihre kritische Bewertung bezüglich Ihrer Erfahrung im THE MANDALA HOTEL.
Wir entschuldigen uns vielmals für die Unannehmlichkeiten, die Sie während Ihres Aufenthaltes bei uns erlebt haben.

Wie an der Rezeption bereits persönlich mit Ihnen besprochen, versichern Ihnen, dass dies nicht wieder vorkommen wird.
Wir danken Ihnen, dass Sie uns bereits seit vielen Jahren Ihr Vertrauen schenken und wir hoffen sehr, Sie bald wieder bei uns im The Mandala Hotel begrüßen zu dürfen. Bei Fragen und Wünsche stehen wir Ihnen jedezeit gerne zur Verfügung.
By roberta giuliani
Family
50-59 years
Reviewed: 7 years ago (14/01/2019)
Date of experience: 01/2019

Very good except for the reason I said before (p.5)

No Public Name
Couple
30-39 years
Reviewed: 7 years ago (14/01/2019)
Date of experience: 01/2019

It was lovely and very friendly.

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that your stay was to your satisfaction and that we could convince you with the friendly service of our staff and the bedding in your room.

As our hotel is in a constant state of optimization and modernization, your advice for our furniture is much appreciated as well and we are always happy to receive suggestions through which we can improve ourselves.

We thank you once more for your comment and we hope to welcome you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.
No Public Name
Alone
40-49 years
Reviewed: 7 years ago (13/01/2019)
Date of experience: 01/2019

Almost OK,except the bed. I saw the same opinion on the site Tripadvisor. The costomer says about the bed, too soft and not good for the body, small single duvet etc.

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that you not only appreciated the location of our hotel but also our breakfast. We like to offer our guests a perfect start into the day by offering great products combined with an excellent service. Furthermore, we highly appreciate you positive comments about our Restaurant FACIL and our QIU Bar.

Nevertheless, we regret to hear that you did not like the mattress. They are indeed of the highest quality, but we do realize that they are not to every guests' liking. For this reason, we offer additional bed toppers, which enable us to adjust the hardness to every guest's individual preference. I apologize for the fact that this was not properly communicated during your stay. Please be so kind to inform us before your next reservation or upon arrival about your preferences and we will provide a suitable topper for you.

We thank you once again for your feedback and we hope to welcome you as our guest again in the future in order to fully convince you of our qualities. If you have any questions or wishes, please do not hesitate to contact us
By Wilming
Couple
20-29 years
Reviewed: 7 years ago (11/01/2019)
Date of experience: 01/2019

Sehr sauberes Zimmer, Freundliches Personal

Lieber Gast,

herzlichen Dank für das freundliche Feedback bezüglich Ihrer Erfahrungen im THE MANDALA HOTEL.

Wir sind sehr erfreut über Ihre positiven Worte bezüglich der Sauberkeit unserer Zimmer und der Freundlichkeit unseres Personals.

Um Ihren nächsten Aufenthalt noch angenehmer zu gestalten, würden wir uns sehr freuen, wenn Sie uns kurz erläutern, worin genau wir uns verbessern können.

Wir freuen uns darauf Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
No Public Name
Couple
<20 years
Reviewed: 7 years ago (10/01/2019)
Date of experience: 01/2019

Sehr gut

Lieber Gast,

herzlichen Dank für das freundliche Feedback bezüglich Ihrer Erfahrungen im THE MANDALA HOTEL.

Es freut uns zu hören, dass Ihnen unser Hotel sehr zugesagt hat und Sie Ihren Aufenthalt bei uns sehr genossen haben.

Wir würdenu uns freuen, Sie bald erneut im The Mandala Hotel begrüßen zu dürfen und stehen Ihnen für Weiteres sehr gerne zur Verfügung.
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