The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,126 reviews across 16 portals
:
No Public Name
Business
40-49 years
Reviewed: 4 months ago (01/03/2025)
Date of experience: 02/2025

Sehr schönes Hotel, sehr aufmerksamer Service, sehr gutes Essen. Schön eingerichtet und sauber. Die Bettdecken waren federleicht und doch warm!

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im THE MANDALA HOTEL zu bewerten.

Sie erfüllen uns mit Freude, indem Sie Ihren Aufenthalt insgesamt sehr positiv bewerten und sowohl unser Service, die Ausstattung als auch das Essen Ihren Geschmack getroffen haben.
Unser Team bemüht sich stets, unseren Gästen den besten Service zu bieten, und wir sind sehr froh, wenn uns dies gelingt. Das Wohlbefinden unserer Gäste hat bei uns stets höchste Priorität, und wir freuen uns sehr, dass dies bei Ihnen so deutlich geworden ist.
Es freut uns besonders zu hören, dass Ihnen die Qualität in unserem Restaurant FACIL sowie unsere QIU Bar & Restaurant so gut gefallen haben.
Auch die Sauberkeit unserer Zimmer steht für uns an höchster Stelle, und wir sind glücklich, dass Sie dies so positiv wahrgenommen haben.

Ihr Kommentar zeigt uns, dass wir auf dem richtigen Weg sind, und wird uns auch zukünftig motivieren, weiterhin unseren Gästen ein unvergessliches Erlebnis zu bieten.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.

Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 4 months ago (01/03/2025)
Date of experience: 02/2025

Very good

Dear Guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
Receiving positive feedback is always a great pleasure, and we are very happy that you enjoyed your entire stay with us.

It was our great pleasure being your hosts, and we are looking forward to welcoming you back in Berlin soon.

Yours sincerely,
THE MANDALA Team
By Donna Barnett
Couple
50-59 years
Reviewed: 4 months ago (27/02/2025)
Date of experience: 02/2025

Very nice. Staff was wonderful and the space was nice.

Dear Mrs. Barnett,

Thank you very much for your kind words about your stay at THE MANDALA HOTEL.
Receiving positive feedback is always a great pleasure, and we are very happy that you enjoyed your entire stay with us.

Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes, and comments like yours give us additional motivation for the future.

Your remarks about our ONO Spa in particular delight us as we put high value on offering our guests great opportunities to reenergize after a tiring day. These establishments are essential parts of our endeavor, and we are very glad to hear that it worked so well in your case.
Dear Mrs. Barnett, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

Kind regards,
Your THE MANDALA Team
No Public Name
Business
60-69 years
Reviewed: 5 months ago (24/02/2025)
Date of experience: 02/2025

Etwas understatement im Eingangsbereich. Renovierung gelungen. Restaurant-cubus klasse

Sehr geehrter Herr Niemann,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im THE MANDALA HOTEL zu bewerten.

Unser kleiner Empfangsbereich bietet ein hohes Maß an Privatsphäre, was unsere Gäste grundsätzlich sehr schätzen. Es freut uns, dass Ihnen der Eingangsbereich positiv wahrgenommen wurde.
Wir sind besonders erfreut zu hören, dass Sie unser 2-Sterne-Michelin-Restaurant FACIL genossen haben. Im Michelin-Restaurant FACIL servieren wir ausschließlich Speisen von höchster Qualität, begleitet von einem topausgebildeten Service-Team. Ihr Feedback freut uns sehr, und Ihr Lob geben wir gerne an das Team weiter.

Es ist uns eine Freude zu hören, dass Sie sich bei uns so wohlgefühlt haben.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Business
30-39 years
Reviewed: 5 months ago (24/02/2025)
Date of experience: 02/2025

Fantastic!

Dear Mrs. Preobrazhenskaya,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
We are delighted that you rated your stay so highly and that our service, facilities, and overall experience met your expectations.

We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.

Kind regards,
Your THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 5 months ago (22/02/2025)
Date of experience: 02/2025

Nous sommes la société qui a payé 3 chambres ; nous sommes étonnés de surfacturations (750 € pour avoir rendu la chambre après midi ; c'est à dire plus cher qu'une nuit ... restaurant complet ; personnel peu aimable et peu attentif à nos demandes)

Dear Guest,

Thank you for sharing your feedback regarding your stay at THE MANDALA HOTEL.

We truly regret that your experience did not fully meet your expectations. Please rest assured that we take your concerns very seriously, and we understand how important it is to feel valued and well taken care of during your stay.

Regarding the additional charge for the late check-out, we apologize for any misunderstanding. Our team always strives to accommodate late departures whenever possible, but in cases where a room cannot be resold due to a delayed checkout, additional charges apply to cover operational costs. We are sorry if this was not communicated clearly in advance.

We also regret that you found our team’s service to be less attentive than expected. Delivering excellent hospitality is at the core of our values, and we are continuously working to improve our guests' experiences. Your comments will be shared with the relevant departments to ensure that we can enhance our service standards.

Additionally, we understand that securing a table at our FACIL restaurant during the Berlinale Festival period was challenging. Given the high demand, we were unable to accommodate all requests, and we regret any inconvenience this may have caused.

We sincerely appreciate your feedback, as it helps us refine our services. We hope you will give us another opportunity to welcome you back in the future and to provide you with the high-quality service that we strive for.

Best regards,
Your THE MANDALA Team
By shekhar kapur
Alone
70-79 years
Reviewed: 5 months ago (20/02/2025)
Date of experience: 02/2025

I loved the hotel, will definitely come back to stay

Dear Mr. Kapur,

Thank you very much for your kind words about your stay at THE MANDALA HOTEL.
We are delighted to hear that your entire stay was to your complete satisfaction and that we could convince you with our service and facilities.

Dear Mr. Kapur, we thank you once more for your comment and we look forward to having you back as our guest again soon.
Please do not hesitate to contact us if you have any questions or wishes.

Kind regards,
Your THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 5 months ago (18/02/2025)
Date of experience: 02/2025

Un sentiment de pagaille généralisée. la qualité du service a considérablement baissé. 1h pour recevoir 2 Ceasar salades. Peu de propreté dans le nettoyage des chambres. On sent de la bonne volonté mais pas d'organisation et donc de management.

Dear Guest,
Thank you very much for your feedback regarding your stay at THE MANDALA HOTEL.
We are pleased to hear that you overall had a positive impression and that both our rooms and location met your expectations.
At the same time, we truly regret the inconveniences you experienced during your stay. The described service shortcomings are not in line with our standards, and we find them unacceptable. Our entire team works hard to ensure that every guest enjoys a seamless and high-quality experience at THE MANDALA HOTEL.
The fact that room service took an hour to deliver two Caesar salads is frustrating for us as well. We place great importance on a smooth and efficient room service experience so that our guests can enjoy selected dishes and beverages in their rooms without long waiting times. Your comments have been forwarded to our Food & Beverage team to ensure that improvements are made.
Cleanliness is one of our top priorities, and we regret that our housekeeping team did not meet our usual high standards. We have already shared your concerns with our Head of Housekeeping, who has taken steps to reinforce training and ensure this does not happen in the future.
We would love to welcome you back in the future and hope you give us another opportunity to impress you with our high-quality service.
Best regards,
THE MANDALA HOTEL Team
By David
Couple
60-69 years
Reviewed: 5 months ago (08/02/2025)
Date of experience: 02/2025

Very good standart, clean and quite. If you keep the prise at the same level then the hotel will be our choice forever.

Dear Mr. David,

Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.
Receiving positive feedback is always a great pleasure, and we are very happy that you enjoyed your entire stay with us.

We truly appreciate your kind words regarding the cleanliness and comfort of our hotel. We are committed to maintaining a high standard of service and facilities, and we are thrilled that it met your expectations.

We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.

Kind regards,
THE MANDALA Team
By Johnson
Alone
50-59 years
Reviewed: 5 months ago (05/02/2025)
Date of experience: 02/2025

Very good

Dear Mr. Johnson,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
Receiving positive feedback is always a great pleasure, and we are very happy that you enjoyed your entire stay with us.

Dear Mr. Johnson, we thank you once more for your kind words, and we look forward to having you back as our guest again soon.
Please do not hesitate to contact us if you have any questions or wishes.

Yours sincerely,
THE MANDALA Team
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