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Public Reviews Score
92%

"Very satisfied"

Based on 8,125 reviews across 16 portals
:
No Public Name
Business
40-49 years
Reviewed: 8 months ago (19/11/2024)
Date of experience: 11/2024

An excellent stay, as always. I have been a return customer of this hotel for many years and have always enjoyed my stay here. Rooms are spacious and comfortable, staff are excellent and the ambiance of the entire hotel is wonderful. It would be nice if the furnishings were updated a little now as some of the rooms are looking a little tired.

By Peter
Couple
30-39 years
Reviewed: 8 months ago (18/11/2024)
Date of experience: 11/2024

Very nice

No Public Name
Couple
40-49 years
Reviewed: 8 months ago (11/11/2024)
Date of experience: 11/2024

schön

By Sitter
Couple
50-59 years
Reviewed: 8 months ago (10/11/2024)
Date of experience: 11/2024

Sehr schönes Ambiente, keine negative Kritik. Es hat alles gepasst

By Rongvaux Maud
Couple
20-29 years
Reviewed: 8 months ago (09/11/2024)
Date of experience: 11/2024

Hôtel très bien situé à Berlin, la chambre est confortable et propre. Cependant nous avons eu un petit peu froid car la couette était petite pour deux personnes.
Concernant le service rien à redire mise à part le denier jour au petit déjeuner où nous avons rencontré un serveur très désagréable, qui s'est tout d'abord agacé parce que mon mari a voulu prendre gentillemment la tasse à café de ses mains et que du café s'est renversé sur la nappe, ne nous a jamais servi ce que nous avions commandé et a prétexté à sa collègue qu'on lui avait dit que notre plat était arrivé, alors que non, il nous a dit lui-même 5 minutes avant que c'était entrain d'arriver (they are coming = sont entrain d'arriver). Résultat lorsque l'on a redemandé à sa collègue notre plat que nous avions commandé depuis 20 minutes les cuisines étaient fermées. Cela n'a cependant pas empêché ce monsieur de passer devant nous et de servir un couple arrivé un quart d'heure après la fermeture du petit-déjeuner avec les plats que eux avaient commandés. (Je tiens à signaler que déjà la veille ce même monsieur ne nous a jamais servi ce qu'il était venu prendre comme commande au petit-déjeuner et que c'est sa même collègue très sympathique qui a du revenir nous apporter notre commande).

Dear Mrs. Rongvaux,
Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that our central location in Berlin, as well as the cleanliness and comfort of the room, met your expectations. At the same time, we deeply regret that your experience with our breakfast service on the final day did not reflect the high standard we strive for in each area of our hotel.

Your feedback is very valuable to us, as it helps us continuously improve our service quality. The incidents you described are not indicative of our usual level of attentiveness and hospitality, and we would be grateful if you could contact us directly so we may better understand and address the details of your experience.

Additionally, we appreciate your remarks regarding the bedding. We are in a constant state of optimization and take the recommendations of our guests to heart. Your input will be discussed with our housekeeping and service teams to ensure the comfort and satisfaction of all future guests.

Thank you again, Mrs. Rongvaux, for helping us to improve. We hope to welcome you back and provide an enhanced experience on your next visit.

Yours sincerely,
THE MANDALA Team
No Public Name
Business
60-69 years
Reviewed: 8 months ago (09/11/2024)
Date of experience: 11/2024

Insgesamt sehr gut

No Public Name
Couple
50-59 years
Reviewed: 8 months ago (09/11/2024)
Date of experience: 11/2024

Parfait, le temps nous a manqué pour accéder au spa.

By Matilda de Jager
Business
20-29 years
Reviewed: 8 months ago (09/11/2024)
Date of experience: 11/2024

Total nettes und zuvorkommendes Personal! Jeder Aufenthalt klappt reibungslos.

By Christophe LAVENIR
Couple
50-59 years
Reviewed: 8 months ago (08/11/2024)
Date of experience: 11/2024

Very good experience, welcome very kind and smily. Room was perfect

No Public Name
Alone
20-29 years
Reviewed: 8 months ago (04/11/2024)
Date of experience: 11/2024

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