The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,195 reviews across 16 portals
:
No Public Name
Friends
40-49 years
Reviewed: 3 weeks ago (04/08/2025)
Date of experience: 08/2025

Great

Dear Zacharis,
Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much.
We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.
Kind regards,
Your THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (04/08/2025)
Date of experience: 08/2025

erstklassige Lage,Zimmer hell,groß und sauber,

Sehr geehrter Herr Reschke,
herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.
Es freut uns zu hören, dass Ihnen unser Hotel sehr zugesagt hat.
Wir legen besonders hohen Wert darauf, dass sich unsere Gäste in unserem Haus wohl fühlen und wir freuen uns sehr, wenn uns dies gelungen ist.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Family
50-59 years
Reviewed: 3 weeks ago (03/08/2025)
Date of experience: 08/2025

Best Place to be in Berlin

Sehr geehrte Familie Vogler,
herzlichen Dank für das freundliche Feedback bezüglich Ihrer Erfahrungen im THE MANDALA HOTEL.
Es freut uns zu hören, dass Ihnen unser Hotel sehr zugesagt hat und unser Frühstück Sie besonders überzeugen konnte.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Family
70-79 years
Reviewed: 3 weeks ago (03/08/2025)
Date of experience: 08/2025

We had an enjoyable stay. The level of service was excellent, we had rooms opposite each other which was nice. The extra bed in room 919 was rather small for an adult. Breakfast was lovely.

Dear Mrs. van der Leij,
Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.
We are delighted to hear that your stay with us was very enjoyable and that the service as well as the breakfast were perfectly according to your expectations.
Our staff is trained to establish a warm and welcoming atmosphere and your feedback shows us that we are on the right path.
Your remarks about our breakfast in particular make us
very happy because our team works hard on offering great products in a nice setting with an impeccable service.
We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.
Kind regards,
Your THE MANDALA Team
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (02/08/2025)
Date of experience: 07/2025

Perfect! Can’t wait to return

Dear Mr. und Mrs. Smith,
Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much.
It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.
Yours sincerely,
THE MANDALA Team
By Norbert Speckmann
Couple
60-69 years
Reviewed: 3 weeks ago (01/08/2025)
Date of experience: 07/2025

Gutes Hotel mit gutem Service, aufmerksamen Angestellten in zentraler Lage. Parkplätze und Ladesäulen ausreichend vorhanden

Sehr geehrter Herr Speckmann,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im THE MANDALA HOTEL zu bewerten.
Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben.
Ihr Lob zu unseren Mitarbeitern bedeutet uns besonders viel, da wir großen Wert auf einen ausgezeichneten Service legen.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Alone
70-79 years
Reviewed: 3 weeks ago (01/08/2025)
Date of experience: 07/2025

It was a pleasure returning to my room each day. I appreciated the design of the room, the tranquility, and the spaciousness of the wardrobe.

Dear Mr. Nemir,
Thank you very much for your kind words about your stay at THE MANDALA HOTEL.
We are delighted to hear that your stay with us was very enjoyable and that the room was perfectly according to your expectations.
Your praise of the quiet atmosphere in our hotel delights us exceedingly. One of our most important goals is to establish a peaceful environment in the heart of Berlin in which our guests can fully reenergize after a tiring day.
It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.
Yours sincerely,
THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (31/07/2025)
Date of experience: 07/2025

... freundliches Personal, sehr unterstützend, wunderbar ruhiges gepflegtes Design, tolles Zimmer mit geschlossener Garderobe für Koffer und Kleider...Kaffee- und Tee-Station super!

Sehr geehrter Herr Odillon,
herzlichen Dank für das freundliche Feedback bezüglich Ihrer Erfahrungen im THE MANDALA HOTEL.
Es freut uns sehr zu hören, dass Ihnen Ihr Zimmer und der Service so gut gefallen haben.
Unser Team bemüht sich sehr unseren Gästen den besten Service zu bieten und wir sind sehr froh, wenn uns dies gelingt. Das Wohlbefinden unserer Gäste hat bei uns stets höchste Priorität und wir freuen uns sehr, dass dies bei Ihnen so deutlich geworden ist.
Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr THE MANDALA Team
By Doug
Couple
30-39 years
Reviewed: 3 weeks ago (31/07/2025)
Date of experience: 07/2025

Underwhelming. Hotel felt dated and service was mediocre. Room was not that nice.

Dear Mr. Hanna,

Thank you very much for sharing your impressions of your recent stay at THE MANDALA HOTEL.

We are pleased to learn that you were satisfied with both the check-in and check-out process and that the cleanliness of your suite met your expectations. These aspects are of great importance to us, and your positive feedback in this regard is highly appreciated.

At the same time, we deeply regret that your overall experience did not reflect the high standards we strive to uphold. We understand from your comment that the room felt dated and that several service elements did not meet your expectations. Please allow us to express our sincere apologies for the missed requests and the absence of turn-down service. Your remarks have already been shared with the relevant departments for thorough review.

Regarding the design of our rooms, our philosophy is based on a conscious and timeless aesthetic that aims to create an atmosphere of calm sophistication. We use high-quality materials and focus on functional, spacious layouts that emphasize understated elegance rather than opulence. We are sorry to hear that this concept did not resonate with you personally.

Our hotel features ten different room categories, each with a unique layout and character. We would be happy to personally assist you with a future reservation to ensure that the suite selected aligns more closely with your individual preferences. Our colleague Ms. Sattler will be happy to assist and can be reached at sattler@themandala.de or by phone at +49 (0)30 590 05 1221.

Should there ever be anything that does not meet your expectations during your stay, please do not hesitate to let us know directly on-site. We are always eager to resolve any issues immediately and ensure your comfort.

Once again, thank you for your valuable feedback. We hope you will consider giving us the opportunity to welcome you again—ideally with a stay that fully lives up to your expectations.

Warm regards,
Your THE MANDALA Team
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (31/07/2025)
Date of experience: 07/2025

El hotel está a la altura de lo que propone es limpio muy organizado y el servicio es muy bueno, fue una buena experiencia y volvería a alojarme en el hotel

Dear Diego,
Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.
Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.
It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.
Kind regards,
Your THE MANDALA Team
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