The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,118 reviews across 16 portals
:
No Public Name
Alone
50-59 years
Reviewed: 3 weeks ago (18/06/2025)
Date of experience: 06/2025

Wonderful experience, staff was incredibly friendly and professional

Dear guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much. Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.

Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.

We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.

Kind regards,
Your THE MANDALA Team
No Public Name
Alone
60-69 years
Reviewed: 3 weeks ago (18/06/2025)
Date of experience: 06/2025

Super

Dear Mr. Barnaud,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much. Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.
We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.

Kind regards,
Your THE MANDALA Team
By Beinisch
Couple
80+ years
Reviewed: 3 weeks ago (18/06/2025)
Date of experience: 06/2025

Very good

Dear guest,

Thank you very much for your kind words about your stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much.
It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.

Kind regards,
Your THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (17/06/2025)
Date of experience: 06/2025

Fabulous stay.

Dear Mr. Belchamber,

Thank you very much for your kind words about your stay at THE MANDALA HOTEL.
We are very glad to hear that you enjoyed your stay in our hotel so much.
Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.
It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.

Kind regards,
Your THE MANDALA Team
No Public Name
Friends
60-69 years
Reviewed: 3 weeks ago (15/06/2025)
Date of experience: 06/2025

We love the Mandala Hotel! This is our second stay at the hotel and we are always impressed by the rooms, the food and especially the staff. The staff at the front desk is exceptionally friendly and helpful! Thank you for a wonderful stay in Berlin!

Dear Mastrobattista,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.

Thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

Kind regards,
Your THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 3 weeks ago (13/06/2025)
Date of experience: 04/2025

Super Hotel mit erstklassigem Personal

Sehr geehrter Herr Worzfeld,

herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL. Es freut uns zu hören, dass Ihnen unser Hotel sehr zugesagt hat.

Wir legen besonders hohen Wert darauf, dass sich unsere Gäste in unserem Haus wohlfühlen, und wir freuen uns sehr, wenn uns dies gelungen ist.

Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen, und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.

Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Business
60-69 years
Reviewed: 3 weeks ago (12/06/2025)
Date of experience: 06/2025

Tolles Haus - wir waren schon oft bei Ihnen und kommen gern wieder

Sehr geehrter Gast,

herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.
Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben.
Wir bemühen uns sehr, die Erwartungen unserer Gäste zu übertreffen, und wir sind sehr froh, wenn uns dies gelingt.

Wir danken Ihnen vielmals für das Kompliment und sehen es als zusätzliche Motivation für unser zukünftiges Arbeiten.
Besonders freut es uns zu hören, dass Sie bereits jetzt entschieden haben, Ihren nächsten Aufenthalt in Berlin wieder bei uns zu verbringen.

Wir freuen uns sehr, dass Sie sich bei uns so wohl gefühlt haben und hoffen, Sie bald erneut bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Business
70-79 years
Reviewed: 3 weeks ago (12/06/2025)
Date of experience: 06/2025

Die Executive Suite war am 2.Tag um 15:00 noch nicht gereinigt. Abends wurde dann nur noch ein Turn Down Service gemacht. Aber das Mandala bleibt dennoch unser Favoriet

Sehr geehrter Herr Becker,

herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.
Die Unannehmlichkeiten während Ihres Aufenthaltes tun uns jedoch sehr leid, denn diese entsprechen nicht dem hohen Qualitätsanspruch, den wir an uns selbst stellen.

Die Sauberkeit unserer Zimmer steht für uns an höchster Stelle. Daher ärgert es uns sehr, dass unser Housekeeping-Team diesen Standard leider nicht erfüllt hat. Wir haben Ihre Kritik bereits an unsere leitende Hausdame weitergeleitet. Sie hat ihr Team bereits geschult, um solche Vorkommnisse in Zukunft zu vermeiden.

Sehr geehrter Herr Becker, Gästefeedback wie Ihres ist für unser Unternehmen sehr wertvoll, denn es gibt uns die Möglichkeit, unseren Service konstant zu verbessern. Gerne möchten wir Ihnen nochmals dafür danken.

Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen und hoffen, Sie geben uns eine zweite Chance, um Sie von unserem hochwertigen Service überzeugen zu können.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (11/06/2025)
Date of experience: 06/2025

wonderful experience - staff are the best and helpful in anyway and that always makes a stay in a hotel so important

Dear Mr Geddes,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.

Thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

Kind regards,
Your THE MANDALA Team
By IH
Couple
40-49 years
Reviewed: 4 weeks ago (10/06/2025)
Date of experience: 06/2025

Excellent overall. Pleasant staff. Minor issue with room smell as mentioned above. Also, balcony not suitable for sitting outside. I would have booked a smaller room without balcony and saved the extra money if I had known balcony was unsuitable. Great location for Potsdamer Platz and Philharmonie.

Dear IH,

Thank you very much for taking the time to share your feedback about your recent stay at THE MANDALA HOTEL.
We are delighted to hear that you enjoyed your stay overall. Your kind words about our staff truly warm our hearts, as providing excellent service is something we deeply value.
As a non-smoking hotel, the cleanliness of our rooms is extremely important to us. We sincerely regret that we did not fully meet this standard during your stay. Upon receiving your feedback, we immediately informed our Head Housekeeper, who has taken swift action and retrained her team to ensure such issues are prevented in the future.
We are genuinely sorry that you did not bring this to our attention while you were here. Your comfort and satisfaction are our highest priorities, and we would have been more than happy to offer you an alternative suite.

Our hotel offers ten unique room categories with varying layouts and designs. We completely understand that personal preferences differ, and we would have been pleased to arrange a different room style with a bigger balcony for you. We would be more than happy to accommodate your wishes during your next visit.

We truly hope to welcome you back soon and are always here to assist with any questions or special requests you may have.

Warm regards,
Your THE MANDALA Team
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