The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,395 reviews across 16 portals
:
By René Egerup Bendtsen
Alone
50-59 years
Reviewed: 8 months ago (09/04/2025)
Date of experience: 04/2025

It was value for money overall.
For a 5 star hotel I expect more at breakfast

Dear Mr. Bendtsen,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are very sorry that we could not convince you with our gourmet breakfast. We strive to offer our guests a perfect start to the day. That is why we provide a fine selection of fresh salads, cheeses, and cured meats. Our pastries are freshly baked every day, and warm dishes—such as pancakes and a variety of egg dishes—are prepared à la minute by our kitchen team.

Guests are always welcome to inform our service staff if they would like something for breakfast that they cannot find on the buffet. We will gladly arrange it by the next morning at the latest.

Furthermore, we regret to hear about your experience, which does not reflect the high standards we set for ourselves. We have therefore forwarded your feedback to our manager for review.

Once again, Mr. Bendtsen, we thank you for your valuable comment, and we look forward to welcoming you back to THE MANDALA HOTEL soon. Please do not hesitate to contact us if you have any questions or requests.

Kind regards,
Your THE MANDALA Team
No Public Name
Couple
40-49 years
Reviewed: 8 months ago (08/04/2025)
Date of experience: 04/2025

Perfekt!

Sehr geehrter Herr Suthor,

herzlichen Dank für die Bewertung Ihres Aufenthalts im THE MANDALA HOTEL.
Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Wir bemühen uns sehr, die Erwartungen unserer Gäste zu übertreffen, und wir sind sehr froh, wenn uns dies gelingt.

Wir freuen uns, Sie auch bald wieder bei uns begrüßen zu dürfen und Ihnen einen angenehmen Aufenthalt in Berlin zu bescheren.

Mit freundlichen Grüßen,
Ihr THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 8 months ago (05/04/2025)
Date of experience: 03/2025

gut !!

Sehr geehrter Herr Roppelt,

herzlichen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt im THE MANDALA HOTEL.

Wir freuen uns schon jetzt, Sie bei Ihrem nächsten Besuch erneut willkommen heißen zu dürfen.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Business
40-49 years
Reviewed: 8 months ago (05/04/2025)
Date of experience: 04/2025

The hotel purports to be a luxury experience but outside of Germany this would not be considered a luxury hotel. It badly needs a room upgrade. Every week for years I stay at the Grand Hyatt. It is always cheaper and the experience is much more luxurious.

Dear Guest,

Thank you very much for your feedback regarding your recent stay at THE MANDALA HOTEL.
We truly appreciate you taking the time to share your impressions with us.

The well-being of our guests is always our highest priority. Therefore, we regret that we were not able to meet your expectations in this instance.

Our philosophy is rooted in a conscious, clear, and timeless design that seeks to convey calmness and elegance. Through the use of high-quality materials and a functional room layout, we aim to offer our guests an exclusive yet relaxed atmosphere. We are sorry to hear that this did not resonate with you as intended.

We understand that design is a matter of personal preference. With ten distinct room categories, each individually designed with unique layouts and aesthetics, we strive to cater to a wide range of tastes. For your next stay, we would be happy to offer a different room type that may better reflect your preferences. Please feel free to contact our colleague, Mrs. Sattler, Monday to Friday at sattler@themandala.de or +49 30 590 05 12 21 for personal assistance with your reservation.

Regarding the value for money, we truly believe that the services and experiences we offer justify our current pricing, particularly given our central location, personalized service, and the generous space of our suites in comparison to other high-end hotels.

We would be delighted to welcome you back in the future and sincerely hope you will give us the opportunity to convince you of the quality and comfort that many of our returning guests appreciate.

Best regards,
Your THE MANDALA HOTEL Team
No Public Name
Couple
40-49 years
Reviewed: 9 months ago (04/04/2025)
Date of experience: 03/2025

really good experience, everything was so easy to do, the room was just great and had lots of space.

Dear Mr. Vidal,

Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.
We are delighted to hear that your stay with us was very enjoyable and that both the room and the overall experience were perfectly according to your expectations.

We appreciate your review very much and thank you for the additional motivation for our work in the future.
We are looking forward to welcoming you back in Berlin soon.

Kind regards,
Your THE MANDALA Team
No Public Name
Business
50-59 years
Reviewed: 9 months ago (02/04/2025)
Date of experience: 03/2025

Not plaisant at all
for the price I paid, I got a small bed as a student bed squeezed at one corner of the room… plus the dirt plus the hot water debit very slow..

Dear Guest,
Thank you for taking the time to share your feedback regarding your stay at THE MANDALA HOTEL. We truly regret that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
Regarding your room, we understand that comfort is key, and we are sorry that the bed size did not meet your personal preferences. While our beds typically range from 1.60 m to 1.80 m, which aligns with international hotel standards, please note that we also offer over 20 rooms with beds measuring 200 x 200 cm. For your next stay, we would be happy to assist you in selecting a room that better suits your needs. Our colleague, Mrs. Sattler, is available Monday to Friday at sattler@themandala.de or +49 30 590 05 12 21 to provide personal assistance with your reservation.
Cleanliness is one of our top priorities, and we regret that your experience did not reflect our usual high standards. We have already addressed this matter with our housekeeping team to ensure improvements. In the future, please do not hesitate to inform us immediately during your stay so that we can resolve any issues right away.
Regarding the hot water flow, we sincerely apologize for any inconvenience this may have caused. Our technical team has already been informed, conducted a full inspection, and confirmed that everything is functioning properly.
Please feel free to contact us directly with any further concerns or assistance. We would love to welcome you back and ensure a much-improved experience.

Best regards,
Your THE MANDALA HOTEL Team
By Gurvinder
Business
50-59 years
Reviewed: 9 months ago (02/04/2025)
Date of experience: 03/2025

I had requested a shortened stay by 1 day and front desk was not able to accommodate despite me having paid extra for a Sunday night stay when I arrived mon morning 9 am

Despite me telling front desk the day before they kept on telling me we will figure it out at checkout

Very strange as I have never had a problem to shorten my stay . So I paid 1300 euros for 2 nights effectively which is grossly unfair

Dear Mr. Gurvinder,
Thank you for taking the time to share your feedback regarding your stay at THE MANDALA HOTEL. We truly regret that your experience did not fully meet your expectations and appreciate the opportunity to address your concerns.
The comfort and satisfaction of our guests are our top priorities, and we are sorry that we were unable to accommodate your request for a shortened stay. As our reception team explained, the room was reserved exclusively for you, and the booking conditions did not allow for a last-minute modification without charge. We regret any inconvenience this may have caused.
Please rest assured that our front desk team always strives to offer the best possible solutions to our guests. To ensure a more tailored experience in the future, we would be happy to personally assist you with your next reservation. You are welcome to contact Mrs. Sattler at sattler@themandala.de or +49 30 590 05 12 21 to receive a customized offer. As a gesture of goodwill, we would also like to offer you a complimentary room upgrade for your next stay.
We sincerely hope to welcome you back and have the opportunity to provide you with the high-quality service that we are known for.
Best regards,
Your THE MANDALA HOTEL Team
By Alex Abraham
Couple
50-59 years
Reviewed: 9 months ago (01/04/2025)
Date of experience: 03/2025

Ich würde das Hotel wieder buchen

Sehr geehrter Herr Abraham,

herzlichen Dank für Ihre positive Bewertung Ihres Aufenthalts im THE MANDALA HOTEL.

Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Unser Team bemüht sich stets, die Erwartungen unserer Gäste zu übertreffen, und es ist wunderbar zu erfahren, dass uns dies bei Ihnen gelungen ist.

Besonders erfreut uns Ihre Entscheidung, unser Hotel erneut zu buchen. Es ist uns stets eine große Freude, Ihr Gastgeber zu sein, und wir freuen uns bereits jetzt darauf, Sie bald wieder in Berlin willkommen zu heißen.

Mit herzlichen Grüßen
Ihr THE MANDALA HOTEL Team
By Pedro
Business
40-49 years
Reviewed: 9 months ago (01/04/2025)
Date of experience: 03/2025

It's a beautiful hotel and I always feel well there, but there are details that are better elsewhere and that's why I give this feedback, that I hope you take it positively.
Another detail, is that I'm a business traveller and was given a room without a desk to work. I understand that there could be a room fee discussion, but at least I should have been informed about it at check-in

Dear Mr. Pedro,
Thank you for taking the time to share your experience at THE MANDALA HOTEL.
We truly appreciate your kind words about our hotel and are delighted to hear that you generally feel comfortable with us.
At the same time, we regret that your room did not fully meet your expectations as a business traveler. We understand that having a desk is essential for your work, and we sincerely apologize for not addressing this at check-in. Had we been aware of your preference, we would have gladly offered a suitable alternative or an upgrade to a room better suited to your needs.
We offer 10 different room categories, many of which are specifically designed with business travelers in mind and include dedicated workspaces with desks. We regret that this was not communicated more clearly upon your arrival. For your next visit, we would be happy to ensure that your room includes a proper working area. We have already noted this preference in your profile.
To guarantee the best possible room selection for your needs, my colleague Mrs. Sattler will be happy to assist you personally with your next reservation. She is available from Monday to Friday at sattler@themandala.de or by phone at +49 30 590 05 12 21.
We truly appreciate your feedback and look forward to welcoming you again soon.
Best regards,
Your THE MANDALA HOTEL Team
By Luis Abreo
Couple
30-39 years
Reviewed: 9 months ago (01/04/2025)
Date of experience: 03/2025

Perfecta escapada de fin de semana en pareja.

Dear Mr. Abreo,

Thank you very much for taking the time to share your feedback on your recent stay at THE MANDALA HOTEL.

We are very glad to hear that you enjoyed your weekend getaway with us. It was our great pleasure to be your hosts, and we are already looking forward to welcoming you back to Berlin soon.

Kind regards,
Your THE MANDALA Team
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