The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,400 reviews across 16 portals
:
No Public Name
Business
40-49 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

average

By Horst Meierhofer
Business
50-59 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Sehr professionell

No Public Name
Group
40-49 years
Reviewed: 1 year ago (02/07/2024)
Date of experience: 06/2024

very good

No Public Name
Couple
30-39 years
Reviewed: 1 year ago (28/06/2024)
Date of experience: 06/2024

Great.

By Neuburger
Business
30-39 years
Reviewed: 1 year ago (25/06/2024)
Date of experience: 06/2024

Fantastic ! Thank you very much

By M
Couple
30-39 years
Reviewed: 1 year ago (25/06/2024)
Date of experience: 06/2024

Overall it was great, our room was tidy ang spacious. A breakfast was delicious. One note - we were told during the checkin that water in a room is free of charge, and then charged at the checkout for several bottles of water. There was clearly some miscommunication here, unfortunately.

Dear Guest,

Thank you for your kind words about your stay at THE MANDALA HOTEL.

We are very pleased to hear that you enjoyed your stay with us and that both the breakfast and the cleanliness met your expectations.

We would like to apologise for the error at check out. Indeed, the water was free of charge for you. We would like to credit you the amount immediately.

Please contact me directly at bolder@themandala.de.

I look forward to hearing from you.

It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.

Yours sincerely,
i.A. Claudia Bolder
Front Office Manager
By S Yeung
Couple
50-59 years
Reviewed: 1 year ago (23/06/2024)
Date of experience: 06/2024

Loved The Mandala Hotel—one of the best in our trip to 4 European cities. We’ll definitely be back when we next visit Berlin.

No Public Name
Business
40-49 years
Reviewed: 2 years ago (18/06/2024)
Date of experience: 06/2024

everything was okay but staff could have been much more on the ball and more pro-active. There was quite a disconnect between staff and guests - no real desire to go out of the way to make anyone's stay particularly better in any way. At breakfast, there was no interest to provide anything personalised to someone with gluten intolerance. 3* hotel have more to offer, this really needs improvement.

Dear Mrs. Edwards,

Thank you for taking the time to share your feedback on your recent stay at THE MANDALA HOTEL. We are pleased that your overall experience with us was satisfactory. However, we regret that you encountered some issues during your stay.

You should know that our team takes great pride in providing exceptional service to all of our guests, and we are disappointed to hear that this was not reflected in your experience. Please be assured that we have discussed this with our staff and will strive to improve in the areas mentioned.

Our philosophy is to go above and beyond for our guests and we apologize if this was not the case during your stay. We take special dietary requirements very seriously and it is unfortunate to hear that this was not accommodated for you at breakfast. We will ensure that all our staff are well informed of the options available to guests with gluten intolerance.

We appreciate your valuable feedback as it helps us to identify areas where we can improve. We hope to welcome you back in the future and show you the true excellence of our service.

We hope that you will consider staying with us again in the future so we can have the opportunity to provide you with an even better experience.

Thank you again for your feedback.

Yours sincerely, THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (16/06/2024)
Date of experience: 06/2024

We had had to change the room because the bad odor

No Public Name
Family
40-49 years
Reviewed: 2 years ago (15/06/2024)
Date of experience: 06/2024

It was satisfactory. I am sure that I will visit Berlin again because it is a lovely city but I am just not sure I will be back at The Mandala.

Dear guest,
Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.
It would be a great help for us if you could specify these points so that we can expedite our optimization process.
Dear guest, we thank you once more for your comment and we hope to welcome you as our guest again in the future in order to fully convince you of our qualities.
Yours sincerely, THE MANDALA Team
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