The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,195 reviews across 16 portals
:
No Public Name
Couple
40-49 years
Reviewed: 5 weeks ago (18/07/2025)
Date of experience: 07/2025

Einfach wunderschön

Lieber Herr Brosch,

herzlichen Dank für das freundliche Feedback bezüglich Ihrer Erfahrungen im THE MANDALA HOTEL.

Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus als „einfach wunderschön“ empfunden haben. Es ist uns ein großes Anliegen, die Erwartungen unserer Gäste nicht nur zu erfüllen, sondern zu übertreffen – umso mehr freut es uns, wenn uns dies gelingt.

Ihr Kommentar zeigt uns, dass wir auf dem richtigen Weg sind, und motiviert unser gesamtes Team, weiterhin mit großer Leidenschaft und Sorgfalt für das Wohl unserer Gäste zu sorgen.

Wir freuen uns sehr, dass Sie sich bei uns so wohlgefühlt haben, und hoffen, Sie bald erneut bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (17/07/2025)
Date of experience: 07/2025

Disappointed

Dear guest,

Thank you very much for providing us with your feedback about your recent stay at THE MANDALA HOTEL.

We deeply regret the inconvenience caused by the incorrect charge at check-out. Please accept our sincerest apologies. We understand how frustrating this must have been, especially given the time pressure of your departure.

The fact that this error occurred is unacceptable to us and does not reflect the high quality standards we set for ourselves. After investigating the matter, we discovered that the charge was due to a typing error, which was immediately corrected. A corresponding email was sent to you to clarify the situation.

Nevertheless, we take your feedback very seriously. Our staff has been instructed to pay even closer attention to these details to ensure that such incidents do not happen again in the future.

We truly hope your journey brings you back to Berlin and that you will give us another opportunity to welcome you and restore your trust in our service.

Yours sincerely,
THE MANDALA Team
By Amanda Allen
Family
60-69 years
Reviewed: 6 weeks ago (16/07/2025)
Date of experience: 07/2025

A really lovely hotel, our group had seven rooms booked and all of them were very happy with the hotel.
Merve Kirca was very helpful in handling our booking. We would definitely stay again and will recommend the Mandala to our friends without hesitation.
We loved the location of the hotel, the staff were terrific and not at all pretentious. The rooms were great and the beds incredibly comfortable. The laundry facilities available were an invaluable addition for people who had been travelling for a while - so much easier than having to find a laundromat!

Dear Ms. Allen,

Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.

We are delighted to hear that your stay with us was so enjoyable and that both the rooms as well as the overall service were perfectly in line with your expectations. It was a pleasure to welcome your group, and we are thrilled that all seven rooms were satisfied with their experience.

We especially appreciate your kind words about our colleague Merve Kirca and her support with your group reservation. It is always our goal to make the planning process as smooth and pleasant as possible, and your feedback is a wonderful confirmation of her excellent work.

We also truly enjoyed reading your comment about our QIU Bar & Restaurant and your kind praise of Mira Unterbusch and Simon. We put great value on providing our guests with unique food and beverage experiences combined with impeccable service in a relaxed and welcoming atmosphere. Your recognition of our team's efforts means a great deal to us and will be shared with everyone involved — such feedback is a wonderful motivation for maintaining our high standards.

Your appreciation of the hotel’s location, the comfort of our rooms and beds, as well as the laundry facilities is equally rewarding. We are glad you found those amenities helpful, especially after a long journey — small conveniences often make a big difference.

Your review shows us that we are on the right path and motivates us to continue striving for excellence in all areas of guest experience.

Dear Ms. Allen, we thank you once again for your thoughtful and detailed feedback, and we look forward to welcoming you and your friends back to THE MANDALA HOTEL in the near future. Please do not hesitate to contact us if you have any questions or special wishes.

Kind regards,
Your THE MANDALA Team
No Public Name
Couple
40-49 years
Reviewed: 6 weeks ago (16/07/2025)
Date of experience: 07/2025

Wir waren sehr zufrieden, vielen Dank

Sehr geehrter Herr Mohrdiek,

herzlichen Dank für Ihr freundliches Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.

Wir freuen uns sehr zu hören, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Es ist unser täglicher Anspruch, die Erwartungen unserer Gäste zu übertreffen , umso schöner ist es für uns zu erfahren, wenn uns dies gelingt.

Ihr Lob über die QIU Bar & Restaurant freut uns ganz besonders, denn wir legen großen Wert darauf, unseren Gästen kulinarische Erlebnisse auf höchstem Niveau zu bieten, mit kreativen Speisen, aufmerksamem Service und einem stimmigen Preis-Leistungs-Verhältnis.

Wir freuen uns bereits jetzt auf Ihren nächsten Besuch und stehen Ihnen für Wünsche oder Fragen jederzeit gerne zur Verfügung.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Friends
50-59 years
Reviewed: 6 weeks ago (16/07/2025)
Date of experience: 07/2025

Meeting my expectation

Dear Mr. Franschitz,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

Receiving positive feedback is always a great pleasure, and we are very happy to hear that your experience met your expectations and that you enjoyed your entire stay with us.

It was our great pleasure being your hosts, and we are already looking forward to welcoming you back to Berlin soon.

Kind regards,
Your THE MANDALA Team
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (15/07/2025)
Date of experience: 07/2025

………..

Sehr geehrter Herr Pfister,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im THE MANDALA HOTEL zu bewerten.

Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Wir bemühen uns sehr die Erwartungen unserer Gäste zu übertreffen und wir sind sehr froh, wenn uns dies gelingt.

Es war uns eine große Freude, Ihre Gastgeber zu sein, und wir freuen uns schon jetzt darauf, Sie bald wieder in Berlin willkommen zu heißen.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Family
40-49 years
Reviewed: 6 weeks ago (15/07/2025)
Date of experience: 07/2025

Hotel visit was ok, no problems.

Dear Mr. Koskinen,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

Receiving positive feedback is always a great pleasure, and we are very happy to hear that your experience met your expectations and that you enjoyed your entire stay with us.

It was our great pleasure being your hosts, and we are already looking forward to welcoming you back to Berlin soon.

Kind regards,
Your THE MANDALA Team
By Joe Rivelli
Friends
50-59 years
Reviewed: 6 weeks ago (14/07/2025)
Date of experience: 07/2025

fantastic stay everyone we came into contact was very kind and friendly to us

By Sebastian Klein
Business
30-39 years
Reviewed: 6 weeks ago (12/07/2025)
Date of experience: 07/2025

Top!!

Sehr geehrter Herr Klein,

herzlichen Dank für Ihr freundliches Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.

Wir freuen uns sehr zu hören, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Es ist unser täglicher Anspruch, die Erwartungen unserer Gäste zu übertreffen – umso schöner ist es für uns zu erfahren, wenn uns dies gelingt.

Wir freuen uns bereits jetzt auf Ihren nächsten Besuch und stehen Ihnen für Wünsche oder Fragen jederzeit gerne zur Verfügung.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
No Public Name
Couple
30-39 years
Reviewed: 7 weeks ago (10/07/2025)
Date of experience: 07/2025

Good place to stay.
The only thing I would change to the room is the light from the bathroom. It is a lot of light. It should be better to be able to switch on a small light. At night it was way too much light and also to be able to sleep for one person when the other one was in the bathroom.

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