The Mandala Hotel hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 8,119 reviews across 16 portals
:
By Peter
Business
40-49 years
Reviewed: 2 months ago (12/05/2025)
Date of experience: 05/2025

Ich war sehr zufrieden, angenehme persönliche und außergewöhnliche Dienste

Sehr geehrter Herr Fischer,

vielen herzlichen Dank für Ihre freundlichen Worte zu Ihrem Aufenthalt im THE MANDALA HOTEL.
Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Es ist für uns stets eine große Freude, positives Feedback zu erhalten, und wir sind glücklich, dass Sie sich während Ihres gesamten Aufenthalts bei uns wohlgefühlt haben.

Es war uns eine große Freude, Ihre Gastgeber zu sein, und wir freuen uns schon darauf, Sie bald wieder in Berlin willkommen zu heißen.

Mit freundlichen Grüßen
Ihr THE MANDALA Team
By Suzanne Thompson
Friends
70-79 years
Reviewed: 2 months ago (11/05/2025)
Date of experience: 05/2025

Wonderful

Dear Suzanne,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.

Thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

Kind regards,
Your THE MANDALA Team
No Public Name
Alone
70-79 years
Reviewed: 2 months ago (11/05/2025)
Date of experience: 05/2025

The staff were friendly and provided excellent service and support. What surprised me though is the hotel has self catering facilities but there were no pots, fry pans, plates, forks, knive, detergent, spong or tea towels. How can a person prepare there own meals without these? When I asked for these the staff were very prompt and helpful in providing them.

No Public Name
Alone
50-59 years
Reviewed: 2 months ago (11/05/2025)
Date of experience: 05/2025

To be clear, I have not yet checked out. I originally made a reservation with a different hotel, but I called in advance of my arrival and they hung up on me without saying anything three times. So I booked this hotel instead and I’m so happy I did. But my plans had changed and I arrived one day early and forgot to update my reservation here. The lady at the front desk went out of her way to make sure I got a room that I wouldn’t have to switch on the second day and made the experience very simple. This was actually the best part of my overall experience. The care and compassion for an awkward situation/mistake on my part was handled flawlessly - especially given that I had traveled 30 hours, was tired, hungry, and I probably looked it. Kudos to all but especially the check in experience

No Public Name
Business
60-69 years
Reviewed: 2 months ago (10/05/2025)
Date of experience: 05/2025

Wie immer klasse.

By Stefan Pinggera
Business
60-69 years
Reviewed: 2 months ago (09/05/2025)
Date of experience: 05/2025

Sehr gepflegtes Stilvoll eingerichtetes ruhiges Haus mit absolut freundlichen und Hilfsbereiten Mitarbeitern,

By Nicole
Business
40-49 years
Reviewed: 2 months ago (09/05/2025)
Date of experience: 05/2025

Insgesamt war der Eindruck sehr gut. Dass man allerdings nicht einmal eine Flasche stilles Wasser auf dem Zimmer complimentary/kostenlos erhält, ist für ein 5-Sterne Hotel enttäuschend. Erhöhen Sie lieber den Zimmerpreis, als die EUR 6 beim Check-out abzurechnen.

No Public Name
Couple
70-79 years
Reviewed: 2 months ago (09/05/2025)
Date of experience: 05/2025

The room was good, but the robes were not of the quality of the room. They were cheap and flimsy. It would have also been nice to have dishwashing soap available since we didn't use housekeeping.

No Public Name
Alone
60-69 years
Reviewed: 2 months ago (09/05/2025)
Date of experience: 05/2025

A beautiful room in a central location

By Veronika Schäfer
Business
40-49 years
Reviewed: 2 months ago (09/05/2025)
Date of experience: 05/2025

Das Zimmer (603) war sehr schön und in einem tollen Zustand. Einzig der Fön im Bad fällt etwas aus der Reihe und es wäre schön, wenn eine Flasche Wasser complimentary wäre. Die handgeschriebene Karte schätze ich sehr.

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