Veranda Grand Baie Hotel & Spa (E-Reputation)

Once again it was a pleasure to stay at the newly renovated Veranda Grand Baie.
This would be about the 12th time we have enjoyed the hospitality of Veranda.
Some have been long stay and some short stay
We were warmly welcomed by Mr Ashvin and Mr. Vicky came to welcome us after we arrived.
The team has kept the standards of our expectations.
Well done
We plan to be with you during this coming new year

Friendly staff, great service.
We feel at home while visiting
The staff go out if their way to accommodate us

We had a lovely stay at the Varanda Grand Baie and we are glad we chose this resort for our first trip to Mauritius.

The Leisure Centre were super patient with the children. Stephan kept things in tact and there was enough to engage with the kids. We could do more communication on the activities at the leisure centre and my only gripe would be when there is a hotel full of kids - get the spirit together and have enough staff to cover the shifts.

Ok, but can be better,

Très bon séjour dans un magnifique cadre .
Personnel agréable et très serviable.
Bonne ambiance et bonnes activités proposées.
Un bémol: dommage qu'un restaurant/bar proche de l'hôtel (plage de la cuvette) mette la musique trop forte tous les soirs jusqu'à plus d'1heure du matin.

This resort was such a surprise. Amazing value for money. Lovely design. Best staff who made our honeymoon unforgettable.

Disappointed because they gave us a horrible room until we rebelled and the next one was ok but smelled awful of sewage.

For a start Mrs Ornella has provided me with promp assitance for my booking at Veranda premises. There has been a smooth service at the reservation stage.

Upon arival at the hotel, welcome was warm. But some of my points which are highlighted below needs to be considered as a review.

Room was not clean. Dust under bed. Bathrobe had a bad smell, seems to be used and not washed.
Had cracked toilet seat from base and poorly fixed.
After room service, the floor was even more dirty.

Marketing of the hotel does not reflect what is at the hotel. Pool was not as hotel pictures. Sunbeds are uncomfortable.

Staffs needs training. There are no warmth with the staffs around the premises. I will not say all but most needs to attend some hospitality course to provide a good service to the customers. One staff even started to ask me personal question about my residential location which is none of his concern.

One staff even prevented me to take a seat at a desired table and proposed another seat which was uncomfortable. He told me that it is a table of four and we were two. He just had to remove two chairs. Also the same location was occupied by other two guet on an another day which defeats the fact that it is a table strictly for four persons! So my concern is why i was not allowed to take a seat on such table.

Food quality is poorly prepared. There are food names poorly set on table. I have allergy with seafood and while asking one staff about which food has seafood, he barely knows about the foods and could not asist to provide for help. Food tags not properly shown on food stations. I would rate food quality as 0 out of 10.
Even got hair in sautee mushroom and had to bear with it just not to add on a stress and ruin my fiance's digestion.

Entertainment was poor. A proper sound system could be arranged to provide better sound quality.

Taking a look around other hotels which are far much cheaper and much more customer oriented, i would say for such a rate at Veranda with such a service at with Rogers hospitality, as a customer my experience had been a bad one and i hope other customers does not need to have this experience at Veranda Grand Baie.

I awaits a remedial situation at your end.

Thanks and regards,
Besiche Nurkooa
Best contact number 52522070.

Hotel de charme au cœur de Grand Baie