Veranda Grand Baie Hotel & Spa (E-Reputation)

This resort was such a surprise. Amazing value for money. Lovely design. Best staff who made our honeymoon unforgettable.

Disappointed because they gave us a horrible room until we rebelled and the next one was ok but smelled awful of sewage.

For a start Mrs Ornella has provided me with promp assitance for my booking at Veranda premises. There has been a smooth service at the reservation stage.

Upon arival at the hotel, welcome was warm. But some of my points which are highlighted below needs to be considered as a review.

Room was not clean. Dust under bed. Bathrobe had a bad smell, seems to be used and not washed.
Had cracked toilet seat from base and poorly fixed.
After room service, the floor was even more dirty.

Marketing of the hotel does not reflect what is at the hotel. Pool was not as hotel pictures. Sunbeds are uncomfortable.

Staffs needs training. There are no warmth with the staffs around the premises. I will not say all but most needs to attend some hospitality course to provide a good service to the customers. One staff even started to ask me personal question about my residential location which is none of his concern.

One staff even prevented me to take a seat at a desired table and proposed another seat which was uncomfortable. He told me that it is a table of four and we were two. He just had to remove two chairs. Also the same location was occupied by other two guet on an another day which defeats the fact that it is a table strictly for four persons! So my concern is why i was not allowed to take a seat on such table.

Food quality is poorly prepared. There are food names poorly set on table. I have allergy with seafood and while asking one staff about which food has seafood, he barely knows about the foods and could not asist to provide for help. Food tags not properly shown on food stations. I would rate food quality as 0 out of 10.
Even got hair in sautee mushroom and had to bear with it just not to add on a stress and ruin my fiance's digestion.

Entertainment was poor. A proper sound system could be arranged to provide better sound quality.

Taking a look around other hotels which are far much cheaper and much more customer oriented, i would say for such a rate at Veranda with such a service at with Rogers hospitality, as a customer my experience had been a bad one and i hope other customers does not need to have this experience at Veranda Grand Baie.

I awaits a remedial situation at your end.

Thanks and regards,
Besiche Nurkooa
Best contact number 52522070.

Hotel de charme au cœur de Grand Baie

Très bonne expérience avec un gros bémol sur le room service
Les plats n’étaient franchement pas terribles.Ils sont arrivés froids avec un pot de salade par assiette sans aucun assaisonnement
Absolument pas à la hauteur de l’hôtel !

Wir gaben den Hotelaufenthalt sehr genossen und können es nur weiterempfehlen!

Notre 1er séjour de 2 semaines en 2019 nous avait donné entière satisfaction. Ce 2eme séjour de 3 semaines est identique tant par le service que l'empathie du personnel que nous avons beaucoup apprécié. Si nous retournons à MAURICE nous reprendrons cet Hôtel sans hésitation.

Expérience très positive avec un service très attentionné

Super. Grateful. Bravo. See you

Je suis très content de mon séjour ( 1 janvier au 19 janvier) dans votre établissement. Dommage, le sable devrait être un peut plus fin. Manques aussi de poubelles sur la plage. Si j'ai l'occasion de revenir une fois à Maurice, je reviendrai dans votre hôtel