Veranda Grand Baie Hotel & Spa (E-Reputation) hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 2,943 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (15/05/2024)
Date of experience: 05/2024

Mauvaise expérience du au mauvaise information, c’est vraiment dommage car votre personnel est au petit soin des clients, amabilité, gentillesse. Vous devez revoir au plus vite vos priorités, nous avons fait beaucoup d’hôtels en all inclusive et franchement vous êtes de loin en dernière position.

Cher Brixhe,


Salutations du Veranda Grand Baie!
Ce fut un plaisir de vous accueillir au Veranda Grand Baie!

Toute l'équipe se joint à moi pour vous remercier d'avoir choisi de séjourner parmi nous et d'avoir pris le temps de partager votre expérience.
Nous nous excusons pour l'expérience négatives que certaines situations ont pu causer.
Votre avis est précieux pour nous et nous espérons avoir l'opportunité de vous offrir une meilleure expérience à l'avenir.

Bien cordialement,
La Direction.
Veranda Grand Baie
By yven
Alone
50-59 years
Reviewed: 2 years ago (05/05/2024)
Date of experience: 05/2024

lors de repas très choqué de devoir payer l'eau du robinet 100 rs ..lors du premier petit déjeuné j'ai été houspillé par un serveur qui m'a reproché d'avoir mal écris mon numéro de chambre et que ma façon d'écrire ne lui convenais pas?, mon séjour à été perturbé jusqu’à la fin, par moment on se trouves trop infantilisé par certains personnels

Cher Yven,

Salutations du Veranda Grand Baie!

Ce fut un plaisir de vous accueillir au Veranda Grand Baie!

Toute l'équipe se joint à moi pour vous remercier d'avoir choisi de séjourner parmi nous et d'avoir pris le temps de partager votre expérience.
Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.

Nous prenons vos commentaires très au sérieux et nous nous excusons pour tout inconvénient que vous avez pu rencontrer.

Au plaisir de vous accueillir à nouveau pour renouveler votre expérience avec nous.

Bien cordialement,
Giany Bundhooa
Hotel Manager
No Public Name
Group
20-29 years
Reviewed: 2 years ago (29/04/2024)
Date of experience: 04/2024

Très bien passé cadre jolie

Cher Metanire,

Salutations du Veranda Grand Baie!
Ce fut un plaisir de vous accueillir au Veranda Grand Baie!

Toute l'équipe se joint à moi pour vous remercier d'avoir choisi de séjourner parmi nous et d'avoir pris le temps de partager votre expérience.
Merci beaucoup pour votre commentaire, qui nous aide à nous améliorer chaque jour.
Au plaisir de vous recevoir une prochaine fois.

Bien cordialement,
Giany Bundhooa
Hotel Manager
By Steph et Greg
Couple
30-39 years
Reviewed: 2 years ago (26/04/2024)
Date of experience: 04/2024

Nous avons passé un séjour incroyable les gens sont d’une extrême gentillesse
On espère pouvoir revenir un jour

Cher Steph et Greg,

Salutations du Veranda Grand Baie!
Ce fut un plaisir de vous accueillir au Veranda Grand Baie!

Nous sommes ravis d'apprendre que vous avez apprécié la restauration et le service fournis par notre équipe, à qui nous serons heureux de faire part de cette appréciation.

Au plaisir de vous accueillir à nouveau pour renouveler votre expérience avec nous.

Bien cordialement,
Giany Bundhooa
Hotel Manager
By Monica
Couple
30-39 years
Reviewed: 2 years ago (25/04/2024)
Date of experience: 04/2024

The food is awful.Dry not fresh, very limited choice.Hotel has very small swiming pool and mini beach.its not even a beach only few sun beds.No proper sandy beach. Very small area to swim in sea.its not worth a price.You can find better standards somewhere else.

Dear Monica,

Warm greetings from Veranda Grand Baie!
We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Veranda Grand Baie.

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Please receive our most sincere apologies for failing to meet your expectations regarding your stay.

We all hope to see you again soon.

warm regards,
Giany Bundhooa
Hotel Manager

No Public Name
Couple
60-69 years
Reviewed: 2 years ago (19/04/2024)
Date of experience: 04/2024

Once again it was a pleasure to stay at the newly renovated Veranda Grand Baie.
This would be about the 12th time we have enjoyed the hospitality of Veranda.
Some have been long stay and some short stay
We were warmly welcomed by Mr Ashvin and Mr. Vicky came to welcome us after we arrived.
The team has kept the standards of our expectations.
Well done
We plan to be with you during this coming new year

Dear Pitteea,

Warm greetings from Veranda Grand Baie!

We would like to start by thanking you for the lovely review.

Thank you for your very nice compliments on our team, they do work very hard to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated!

We all hope to see you again soon.

warm regards,
Giany Bundhooa
Hotel Manager
By JR Bester
Friends
60-69 years
Reviewed: 2 years ago (19/04/2024)
Date of experience: 04/2024

Friendly staff, great service.
We feel at home while visiting
The staff go out if their way to accommodate us

Dear JR Bester,

Warm greetings from Veranda Grand Baie!

We would like to start by thanking you for the lovely review.

Thank you for your very nice compliments on our team, they do work very hard to make sure our guests feel well always attended to and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.


Thank you once again for making us your choice hotel, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future.

your sincerely,
Giany Bundhooa
Hotel Manager
No Public Name
Family
40-49 years
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

We had a lovely stay at the Varanda Grand Baie and we are glad we chose this resort for our first trip to Mauritius.

Dear Reid,

Warm greetings from Veranda Grand Baie!

We appreciate you coming to our hotel, taking the time to write about us, expressing your experience with other traveller's.

I can read that overall, you had a wonderful stay with us enjoying the setting of our establishment and the quality of service provided by our staff.

We all hope to see you again soon in our little paradise.

warm regards,
Giany Bundhooa
Hotel Manager
By Shamira Kaumaya
Family
40-49 years
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

The Leisure Centre were super patient with the children. Stephan kept things in tact and there was enough to engage with the kids. We could do more communication on the activities at the leisure centre and my only gripe would be when there is a hotel full of kids - get the spirit together and have enough staff to cover the shifts.

Dear Shamira,

Warm greetings from Veranda Grand Baie!

We appreciate you coming to our hotel, taking the time to write about us, expressing your experience with other traveller's.

Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

Thank you once again for making us your choice hotel, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future.

regards,
Giany Bundhooa
Hotel Manager
By Payam Z
Couple
40-49 years
Reviewed: 2 years ago (14/04/2024)
Date of experience: 04/2024

Ok, but can be better,

Dear Payam

Warm greetings from Veranda Grand Baie!

Thank you once again for making us your choice hotel, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future.

yours sincerely,
Giany Bundhooa
Hotel Manager

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