Villa Abbondanzi Resort hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 1,977 reviews across 9 portals
:
No Public Name
Business
Reviewed: 6 months ago (27/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Guest,

Thank you so much for choosing our facility and sharing your positive experience with us! We are so happy that you enjoyed your stay and that you gave us the highest rating.

Thank you for highlighting the shower issue. We have checked it out and have identified and resolved the water leakage issue. We are very sorry for the inconvenience it caused you.

We are always looking for ways to improve our service and your report was invaluable. We hope to welcome you back in the future and provide you with an even more satisfying experience.

Cordial greetings from the staff of Villa Abbondanzi Resort
By Ulf Grunander
Couple
Reviewed: 7 months ago (04/01/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Mr. Grunander,
it was an immense pleasure to host you and your wife at Villa Abbondanzi. We were truly impressed by your kindness and friendliness.
We hope to have other opportunities to meet, so please do not hesitate to contact us if you come again to visit your daughter.
Kind regards from the Staff of Villa Abbondanzi Resort
By Sonia Sica
Couple
Reviewed: 8 months ago (09/12/2024)
Date of experience: 12/2024

Guest has not commented on review

Gent.ma Sig.ra Sica,
la ringraziamo per aver dedicato del tempo alla compilazione del nostro questionario. Abbiamo preso nota dei suoi suggerimenti e ne terremo sicuramente conto.
Cordiali saluti dallo Staff di Villa Abbondanzi Resort
By FILIPPO
Couple
Reviewed: 8 months ago (18/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Gentile Filippo,
la ringraziamo per il tempo dedicato alla compilazione del nostro questionario e per il feedback positivo.
Cordiali saluti dallo Staff di Villa Abbondanzi Resort
No Public Name
Couple
Reviewed: 9 months ago (04/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Gent.mo Sig. Gubbotti,
la ringraziamo per aver dedicato il suo tempo alla compilazione del nostro questionario. Abbiamo preso nota dei suoi suggerimenti riguardanti la nostra proposta di colazione.
Cordiali saluti dallo Staff di Villa Abbondanzi Resort
No Public Name
Business
Reviewed: 9 months ago (29/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Gent.ma Sig.ra Rosso,
siamo entusiasti che abbia apprezzato l'esperienza da noi! È sempre gratificante ricevere valutazioni positive come la sua. Grazie per averci dato il punteggio massimo in tutte le categorie, trasmetteremo il suo feedback a tutto il team. Non vediamo l'ora di accoglierla nuovamente!
Cordiali saluti dallo Staff di Villa Abbondanzi Resort
No Public Name
Couple
Reviewed: 9 months ago (24/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Dera Mr. Willis,
thank you very much for your precious feedback. We hope to see you soon!
Best regards from the Staff of Villa Abbondanzi Resort
By Claudio
Couple
Reviewed: 10 months ago (25/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Gent.mo Sig. Cellini,
La ringraziamo per aver dedicato il suo tempo alla compilazione del nostro sondaggio. Siamo contenti che abbia apprezzato il suo soggiorno.

Per quanto riguarda la spremuta di frutta, abbiamo scelto di esporre a buffet una versione di alta qualità, pastorizzata, per garantire una maggiore durata e sicurezza. Tuttavia, su richiesta offriamo anche una versione fresca spremuta al momento. Prenderemo sicuramente in considerazione la sua segnalazione e valuteremo la possibilità di rendere questo prodotto più visibile. La sua opinione è preziosa per noi e ci aiuta a migliorare i nostri servizi.

Grazie ancora per averci scelto.

Cordiali saluti dallo Staff di Villa Abbondanzi Resort
By Dasse Cécile
Business
Reviewed: 10 months ago (22/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Chère Madame Dasse,
nous vous remercions de nous avoir fait part de votre expérience. Nous espérons pouvoir vous proposer un séjour plus long à l'avenir.
Meilleures salutations de la part du personnel de Villa Abbondanzi Resort
No Public Name
Reviewed: 11 months ago (16/09/2024)
Date of experience: 08/2024

Our stay was quite pleasant. But I learned afterwards that you had charged my credit card for the cost of the room before our arrival. This constitutes an abuse of my credit card details, which are provided as a guarantee but not as payment; payment is done in person in the hotel. In my reservation confirmation you have written: "Credit card for guarantee (NO PAYMENT REQUIRED at the time of booking)." During our whole 3 week trip you are the only hotel that has abused my credit card in this way; in all other hotels I have paid upon checkout, as it should be. For this reason I will not give you a positive evaluation.

Dear Mr. Burger,

thank you for sharing your experience at Villa Abbondanzi Resort. We are happy to know that your stay was pleasant, but sincerely sorry to learn that you felt abused regarding the charge on your credit card.

We fully understand your concern and apologize for any inconvenience caused, but we also would like to clarify that the cancellation policy applied to your reservation indicates that no payment is required at the time of booking, but that withdrawal of the full amount of your stay was to be made 14 or fewer days from check-in.

Regarding breakfast service, we appreciate your constructive feedback. We will take your comments into consideration to improve our service and provide you with a more pleasant experience on your next visit.

Best regards from the Staff of Villa Abbondanzi Resort



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