VIVOOD Landscape Hotel hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,759 reviews across 8 portals
:
No Public Name
Reviewed: 2 years ago (04/09/2024)
Date of experience: 09/2024

MUY SATISFACTORIA

Estimada Sonia;

En primer lugar, muchas gracias por elegirnos para una estancia de relax.

Muchas gracias también por su comentario acerca de su experiencia en VIVOOD, nos alegramos de que hayan disfrutado tanto.

Será un placer volver a darles la bienvenida,

Reciban un afectuoso saludo de parte de todo el equipo.

Clara Gonzalbez - Supervisora Guest Experience
By Stephan Janssen
Reviewed: 2 years ago (30/08/2024)
Date of experience: 08/2024

de ligging van het hotel is fantastisch. Jammer dat we de laatste dag geconfronteerd werden met een 20-tal gasten die een vrijgezellen uitstap daar hielden. Deze groep verpestte serieus de rust voor de andere gasten.

Dear Stephan;

Thank you very much for your visit and for taking a few minutes to review your stay at VIVOOD.

We are glad that you had a satisfactory stay and that you were able to relax and enjoy the views and the surroundings.

Thank you very much for your comments about your stay, your opinion is very important for us and the continuous improvement of our services. We will pass on your valoration to the department involved.

We send you a warm greeting from all the team,

Clara Gonzalbez - Guest Experience
No Public Name
Reviewed: 2 years ago (27/08/2024)
Date of experience: 08/2024

En general muy bien, se consigue el entorno de relax y desconexión que deseábamos , el servicio estupendo también

Estimado Fernandez;

Muchas gracias por su visita y por dedicar unos minutos a valorar su estancia en VIVOOD.

Nos alegra que tuvieran una estancia satisfactoria y que pudieran descansar y disfrutar de las vistas y el entorno.

Muchas gracias por sus comentarios acerca de la estancia, su opinión es muy importante para nosotros y la mejora continua de nuestro servicios.

Reciban un afectuoso saludo de parte de todo el equipo,

Clara Gonzalbez - Supervisora Guest Experience
No Public Name
Reviewed: 2 years ago (26/08/2024)
Date of experience: 08/2024

Mucho mejor de lo esperado

Estimado Carlos;

En primer lugar, muchas gracias por confiar en nosotros para una estancia de evasión y relax, estamos muy contentos de haber podido acogerles y cuidarles.

Nos alegra mucho saber que hemos sabido superar sus expectativas y estaremos muy contentos de poder volver a verles en VIVOOD.

Reciban un afectuoso saludo de parte de todo el equipo,

Clara Gonzalbez - Guest Experience
No Public Name
Reviewed: 2 years ago (03/06/2024)
Date of experience: 05/2024

We had a great stay with you
There were a few small
Things that would have enhanced the service
1. Water in room . This was one bottle
Per day which for 2 people wasn’t enough and 2 would have been better
2. Pool service was slow. A number of times we had to come into the bar to order. It would have been good if your waiters were more attentive
3. Bathroom products were not replaced or topped up

I think these few simple things would
Have really enhanced the experience

Hope it helps

Dear James;

Thank you very much for your visit and for taking a few minutes to review your stay at VIVOOD.

We are glad that you had a satisfactory stay and that you were able to relax and enjoy the views and the surroundings.

Thank you also for your comments about your stay. Your opinion is very important for us and the continuous improvement of our services and will communicate this things to the managers in charge.

We send you a warm greeting from all the team,

Clara Gonzalbez - Guest Experience
No Public Name
Reviewed: 2 years ago (03/06/2024)
Date of experience: 06/2024

Una experiencia maravillosa!
Repetiremos seguro!!

Estimada Maria Isabel;

En primer lugar, muchas gracias por elegirnos para una estancia de relax.

Muchas gracias también por su comentario acerca de su experiencia en VIVOOD, nos alegramos de que hayan disfrutado tanto.

Será un placer volver a darles la bienvenida,

Reciban un afectuoso saludo de parte de todo el equipo.

Clara Gonzalbez - Guest Experience
By maría
Reviewed: 2 years ago (02/06/2024)
Date of experience: 06/2024

bien

No Public Name
Reviewed: 2 years ago (01/06/2024)
Date of experience: 05/2024

Experiencia maravillosa, en medio de la naturaleza. Ideal para desconectar y descansar.

By Mandy Cook
Reviewed: 2 years ago (30/05/2024)
Date of experience: 05/2024

There is not one thing that either of us can think of that we would like to change about a stay at Vivood. Exceptional location, fabulous attention to detail, unbelievable food and wine and every single member of staff went above and beyond to make us feel welcome at all times. We look forward to our next day already.

No Public Name
Reviewed: 2 years ago (27/05/2024)
Date of experience: 05/2024

Fantastic, would return!!

Dear Ananya;

First of all, thank you very much for choosing us for a relaxing stay, it has been a pleasure to have you with us.

Thank you very much also for your comment about your experience at VIVOOD, we are glad you enjoyed it so much. We also take into account your comment about the breakfast, thank you for helping us to improve.

It will be fantastic to welcome you again,

Kind regards from the whole team.

Clara Gonzalbez - Guest Experience
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