Waldhotel Sonnenberg hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 2,922 reviews across 13 portals
:
No Public Name
Alone
Reviewed: 2 weeks ago (26/05/2026)
Date of experience: 05/2026

Kom altyd graag terug naar dit hotel. Zeer goede service, vriendelijk personneel. Lekker eten en zeer lekkere patisserie!

Beste G.,
hartelijk dank voor uw prachtige beoordeling en uw trouw aan ons huis! Het verheugt ons enorm dat u zich bij ons steeds weer thuis voelt en onze keuken en patisserie zo waardeert. Ons team doet dagelijks zijn best om uw verblijf zo aangenaam mogelijk te maken. We kijken nu al uit naar uw volgende bezoek, hoog boven Bollendorf, midden in de natuur van de zuidelijke Eifel.
Hartelijke groeten van het gehele team van Waldhotel Sonnenberg
No Public Name
Couple
60-69 years
Reviewed: 2 weeks ago (25/05/2026)
Date of experience: 05/2026

Service at the evening restaurant was not well organised: we had too wait too long for drinks and food. Nobody came to check altough it was not busy.

Dear C.,
thank you for your honest feedback. We are sorry to hear that the evening service did not meet your expectations. We take this seriously, as attentive service is very important to us. A word to our reception or restaurant team during your stay would have been helpful, as it would have given us the opportunity to assist you right away.
We are happy to advise you personally on your choice of room, so that your next stay suits your wishes from the very beginning.
Our Waldhotel is situated high above Bollendorf, directly on the border with Luxembourg and nestled in the nature of the Südeifel. We would love the opportunity to convince you of our hotel and our service on a future visit.
Kind regards from the entire team of Waldhotel Sonnenberg
No Public Name
Couple
60-69 years
Reviewed: 2 weeks ago (24/05/2026)
Date of experience: 05/2026

Schöne Lage,Personal sehr freundlich, Zimmer stark abgenutzt. Fernsehempfang schlecht sehr verspielte Bilder

No Public Name
Couple
70-79 years
Reviewed: 2 weeks ago (24/05/2026)
Date of experience: 05/2026

assez bon dans l'ensemble

Très cher Monsieur S.,
nous vous remercions de votre avis et du temps que vous avez pris pour nous faire part de vos impressions. Nous sommes ravis que votre séjour au Waldhotel Sonnenberg vous ait globalement plu.
Concernant votre remarque sur le personnel, nous aimerions avoir un peu plus de détails afin de pouvoir mieux comprendre votre retour. N'hésitez pas à nous écrire directement à l'adresse info@waldhotel.com.
Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt, perchés au-dessus de Bollendorf, au cœur de la magnifique nature de l'Eifel méridionale, à deux pas de la frontière luxembourgeoise.
Cordialement, toute l'équipe du Waldhotel Sonnenberg
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (19/05/2026)
Date of experience: 05/2026

Vriendelijk, behulpzaam personeel. Mooie ligging, mooi wandelgebied.

Beste familie S.,
hartelijk dank voor uw beoordeling en de vriendelijke woorden over ons team. Het doet ons veel plezier te horen dat u heeft genoten van de ligging van ons hotel hoog boven het dal en de veelzijdige wandelmogelijkheden direct vanaf de voordeur.
We hopen u binnenkort weer bij ons te mogen verwelkomen.
Hartelijke groeten van het gehele team van Waldhotel Sonnenberg
No Public Name
Couple
70-79 years
Reviewed: 3 weeks ago (15/05/2026)
Date of experience: 05/2026

Der Unerfahrenheit geschuldet

Sehr geehrter Herr E.,
herzlichen Dank für Ihre Rückmeldung. Es freut uns, dass Sie Ihren Aufenthalt abgesehen von einem Punkt als nahezu makellos empfunden haben.
Den Hinweis zur Geräuschübertragung nehmen wir gerne entgegen. Wir arbeiten kontinuierlich daran, unser Haus weiterzuentwickeln, und freuen uns, wenn Sie bei einem nächsten Besuch die Veränderungen selbst erleben können.
Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen und hoffen, dass Sie die Ruhe unserer Lage hoch über Bollendorf und die vielen Wanderwege direkt vor der Tür beim nächsten Mal noch ungetrübter genießen können.
Herzliche Grüße vom gesamten Team des Waldhotel Sonnenberg
No Public Name
Family
40-49 years
Reviewed: 4 weeks ago (14/05/2026)
Date of experience: 05/2026

Бассейн прекрасный! И сауна тоже.

Уважаемая семья Г.,
сердечно благодарим вас за отзыв. Мы очень рады, что вам понравились наш бассейн и сауна.
Относительно чайника: из гигиенических соображений мы не храним чашки в номерах. Чашки доступны в любое время по запросу на стойке регистрации. Мы рассмотрим возможность размещения соответствующей информации в номере.
Надеемся вскоре снова приветствовать вас в Waldhotel Sonnenberg, расположенном высоко над Болленндорфом, прямо на границе с Люксембургом, среди одного из красивейших туристических регионов Айфеля.
С сердечным приветом от всей команды Waldhotel Sonnenberg
No Public Name
Couple
50-59 years
Reviewed: 4 weeks ago (14/05/2026)
Date of experience: 05/2026

very good, execept the garage for bikes

Dear G.,
thank you for your review and the positive overall impression of your stay. We are pleased that you found the Waldhotel Sonnenberg very good overall.
We appreciate your feedback regarding the bicycle storage and will take it into consideration for our future planning.
We hope to welcome you back soon for another cycling tour through the beautiful Southern Eifel and the Mullerthal.
Kind regards from the entire team of Waldhotel Sonnenberg
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (13/05/2026)
Date of experience: 05/2026

Great. We love the location. Last time we were here there wasn't much choice on the menu but this time it was all right.

Dear D. family,

Thank you so much for your continued loyalty and for placing your trust in us once again. We are delighted to hear that you love the location of our hotel. Situated high above Bollendorf, in the heart of the Southern Eifel and right on the border with Luxembourg, we offer our guests a setting that invites them to breathe deeply and simply enjoy.
We are pleased to hear that you were satisfied with the choice on our menu this time around. We continuously work on developing our offerings to provide our guests with a varied and enjoyable culinary experience.
We very much look forward to welcoming you back on your next visit.

Warm regards from the entire team at Waldhotel Sonnenberg
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (13/05/2026)
Date of experience: 05/2026

Very nice hotel overall

Dear D. family,

Thank you so much for your kind review. We are delighted to hear that you enjoyed your stay with us. Our hotel is situated high above Bollendorf, surrounded by the nature of the Southern Eifel and right on the border with Luxembourg, with spacious grounds and our own swimming pool. We are sure there is still much more to discover, and we would love to welcome you back again soon.

Warm regards from the entire team at Waldhotel Sonnenberg
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