Waldhotel Sonnenberg hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 2,988 reviews across 14 portals
:
No Public Name
Family
70-79 years
Reviewed: 8 months ago (17/08/2024)
Date of experience: 08/2024

Wir hatten den Eindruck das das Personal überlastet war.. Trotzdem habe sie versucht alles möglich zu machen.
Hinweis, der Kaffee Tisch draußen unter dem vordach war schmutzig und wurde vom Personal auch nicht gereinigt, hätte man sehen müssen... Lappen....
Der Zugang zum Zimmer 10 wirkte unaufgeräumt und war sehr dunkel.
Sonst waren wir zufrieden!!

No Public Name
Couple
20-29 years
Reviewed: 8 months ago (17/08/2024)
Date of experience: 08/2024

Parfait nous avons trouvé l'hôtel excellent

No Public Name
Couple
70-79 years
Reviewed: 9 months ago (15/08/2024)
Date of experience: 08/2024

Vriendelijke bediening

Beste De V,

Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. We zijn blij om te horen dat ons personeel in staat was om vriendelijke service te bieden tijdens uw verblijf. Het creëren van een gastvrije en gastvrije sfeer voor onze gasten is een topprioriteit voor ons en we zijn blij dat dit tot uiting kwam in uw ervaring.

In ons hotel streven we ernaar om uitzonderlijke service te bieden aan al onze gasten. Wij zijn erg trots op de toewijding en het harde werken van ons team, want zij vormen het hart van ons etablissement. We zullen uw vriendelijke woorden zeker aan hen doorgeven.

We hopen dat u een aangenaam verblijf bij ons heeft gehad en we hopen u in de toekomst weer te mogen verwelkomen.

Team Waldhotel Sonnenberg
No Public Name
Family
50-59 years
Reviewed: 9 months ago (15/08/2024)
Date of experience: 08/2024

the room was quite « retro » for the price (190/night)

No Public Name
Couple
50-59 years
Reviewed: 9 months ago (15/08/2024)
Date of experience: 08/2024

Een vast iemand aan het begin van het restaurant om je tafel aan te bieden, zodanig dat er geen nieuwe vakantiegangers aan je tafel te komen zitten.

No Public Name
Friends
60-69 years
Reviewed: 9 months ago (13/08/2024)
Date of experience: 08/2024

sehr gute Lage, sehr freundlicher Service, sehr schönes Wochenende.

Lieber P.,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu hören, dass Sie unsere tolle Lage und den freundlichen Service genossen haben und ein schönes Wochenende bei uns verbracht haben. Ihr Feedback ist für uns sehr wichtig, da wir uns bemühen, allen unseren Gästen ein außergewöhnliches Erlebnis zu bieten. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.


Mit freundlichen Grüßen

Hermann Nübel, Gastgeber
No Public Name
Couple
30-39 years
Reviewed: 9 months ago (13/08/2024)
Date of experience: 08/2024

We had a good time..

Dear B,

Thank you for taking the time to share your experience at our hotel with us. We are very pleased to hear that you had a good time during your stay with us. Our team works hard to provide our guests with a memorable experience and we are pleased that we were able to do so. We hope to welcome you back in the future.


With kind regards

Hermann Nübel, Host
No Public Name
Family
50-59 years
Reviewed: 9 months ago (13/08/2024)
Date of experience: 08/2024

friendly people, beautiful view

Dear K.

Thank you for choosing to stay at our hotel and for taking the time to write a review. We are very pleased to hear that you found our staff to be friendly and that you enjoyed the beautiful view from your room. Our team takes great pride in providing exceptional service and creating a welcoming atmosphere for our guests. We hope to welcome you back in the future.


Yours sincerely

Hermann Nübel, Host
No Public Name
Couple
40-49 years
Reviewed: 9 months ago (12/08/2024)
Date of experience: 08/2024

The hotel had everything we expected, the service was very good and friendly, great views over the Bollendorf valley, nice restaurant, very good breakfast.

Dear Klostermann,

Thank you for taking the time to tell us about your experience at our hotel. We are very pleased to hear that you enjoyed our service, views, restaurant and breakfast. Our team takes great pride in providing a high level of hospitality to all our guests. We thank you for your kind words and hope to welcome you back in the future.


With best regards


Hermann Nübel, Host
No Public Name
Family
30-39 years
Reviewed: 9 months ago (11/08/2024)
Date of experience: 08/2024

Outstanding location, very nice staff, restaurant is good, comfortable room. But the room is very outdated and not clean. Especially the old sanitair bathroom: dirty tiles and glue/kit, dust, broken showerhose Etc

Dear W.,

Thank you for choosing to stay at our hotel. We appreciate your kind words about our location, our staff and our restaurant. However, we apologize for the inconvenience caused by the condition of your room. It is our goal to constantly improve and provide a pleasant stay for all our guests. We hope that you will stay with us again in the future.

Kindly

Hermann Nübel, Hotelier
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