Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,782 reviews
:
No Public Name
Business
60-69 years
Reviewed: 2 years ago (15/12/2023)
Date of experience: 12/2023

EXcellent aparte from a disagreement with one member of the reception team.

Dear Guest
It is a great pleasure to have served you as you deserve and met your expectations.
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Wayne lawson
Friends
70-79 years
Reviewed: 2 years ago (15/12/2023)
Date of experience: 12/2023

A+++++±

Dear Wayne Lawson
It is a great pleasure to have served you as you deserve and met your expectations.
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (14/12/2023)
Date of experience: 12/2023

Por el precio y el renombre, hubiera eaperado una habitación mucho mejor. Los muebles de madera viejos y rayados, mosaicos de piso rotos, llaves y regadera obsoletos, se ven las tuberias abajo del lavabo, closet muy chico, no habia sacacorchos para el vino, el enchufe abajo del escritorio sumamente incomodo para accesar y sin usb. La luz de la habitacion y del baño muy tenue, secadora de cabello no potente, mucho ruido y se oye lo que hablan en las habitaciones desde el pasillo, cero privacidad, alberca helada, no habia camastros disponibles y eso que hacia frio, ñorque son muy pocos. Uff, por menos de la mitad hubiera accedido a un hotel con mejores instalaciones. La ambientacion y el personal excelentes.

Estimado Huésped,
Nuevamente muchas gracias por tomarse el tiempo para calificar a nuestro hotel en los cuales estaremos trabajando para mejorar la experiencia de nuestros huéspedes
Esta nos muy consientes de nuestras área de oportunidad y estamos ocupados para resolverla

Con gran placer
Frédéric Lejars
Director General
By Gwen Richbell
Family
60-69 years
Reviewed: 2 years ago (13/12/2023)
Date of experience: 12/2023

Excellent hotel. Wonderful service. Absolutely beautiful

Dear Guest
It is a great pleasure to have served you as you deserve and met your expectations.0
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (12/12/2023)
Date of experience: 12/2023

Guest has not commented on review

Dear Guest
It is a great pleasure to have served you as you deserve and met your expectations.
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Norberto Contreras
Family
40-49 years
Reviewed: 2 years ago (11/12/2023)
Date of experience: 12/2023

Muy agradable y la atención por parte del personal muy amables

Estimado Norberto,
Gracias por tomarse el tiempo para calificar a nuestro hotel en los cuales estaremos trabajan
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
No Public Name
Business
30-39 years
Reviewed: 2 years ago (10/12/2023)
Date of experience: 12/2023

The conference was very nice, but the room was too dark and humidity levels would go up throughout the day due to poor ventilation. The air conditioning was set to erratic levels, reducing to 48F at midnight, then going up to 96F during the day. Ensuring the thermostat is set appropriately would go a long way for guests.

Dear Steven
Thank you for taking the time to rate our hotel in which we will be working to improve our guests' experience.
We hope that on your next visit you consider us as your hosts and we can fully satisfy your expectations.
With great pleasure
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Jill daly
Friends
60-69 years
Reviewed: 2 years ago (10/12/2023)
Date of experience: 12/2023

Guest has not commented on review

Dear Jill Daly
It is a great pleasure to have served you as you deserve and met your expectations.0
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By María Esther Felix
Family
50-59 years
Reviewed: 2 years ago (09/12/2023)
Date of experience: 12/2023

Muy bien,
Hubo un día que necesitamos un alka Seltzer y no hay uno en el hotel

Apreciable Huésped
Gracias por tomarse el tiempo para calificar a nuestro hotel.
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
By Susanne palmiere
Family
60-69 years
Reviewed: 2 years ago (09/12/2023)
Date of experience: 12/2023

Wonderful experience. Excellent service. Couldnt recomend it highly enough

Dear Susanna Palmiere
It is a great pleasure to have served you as you deserve and met your expectations.0
We appreciate you taking the time to express your experience and evaluation, we hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
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