Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,795 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (23/08/2023)
Date of experience: 08/2023

No requerimos ningún servicio en especial

Dear Guest.
Thank you for taking the time to rate our hotel. We are glad to know that you enjoyed your stay We hope that on your next visit you will consider us as your host.
with great pleasure
Frédéric Lejars
General Manager
No Public Name
Alone
50-59 years
Reviewed: 3 years ago (23/08/2023)
Date of experience: 08/2023

Excellent service as always

Dear Guest.
Thank you for taking the time to rate our hotel.
We are glad to know that you enjoyed your stay We hope that on your next visit you will consider us as your hosts.
with great pleasure
Frédéric Lejars
General Manager
By Marc Miller
Friends
30-39 years
Reviewed: 3 years ago (23/08/2023)
Date of experience: 08/2023

Overall pretty good, most of my complaints were related to how hard it was to get food I can eat due to allergies.

Dear Marc,

Thank you very much for taking the time to point out our failures and areas of opportunity.
We are very sorry for not having been able to meet the required dietary needs due to your allergy,
I offer my apologies for that
I hope on your next visit you consider us as your hosts and thus meet all quality standards and be very pleasant.
Frédéric Lejars
General Manager
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

buena, solo la habitacion y baño muy pequeñas

Estimado Juan Carlos
Muchas gracias por tomarse el tiempo para señalarnos nuestras fallas y áreas de oportunidad.
Estamos muy apenados por no haber podido cumplir con sus expectativas y haber logrado que su estancia sea cómoda y placentera
Constantemente estamos trabajando para mejorar nuestras instalaciones y servicios para lograr que nuestros huéspedes vivan una experiencia memorable, contamos 30 suites renovadas como primera fase y vamos a seguir renovando las 61 suites restantes
Esperamos en su próxima visita nos considere como sus anfitriones y así cumplir con todos los estándares de calidad y sea muy placentera.
Frédéric Lejars
Director General
By Hector
Couple
30-39 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

El personal súper atento, en especial en lobby y nuestra recamarera. La señora que fue nuestra recamarera nos salvó en el último día ya que olvide mi cartera y corrió casi al lobby para llevarnos la. En el Lobby nos hicieron el gran favor de preguntar por un tour y hacernos la reservación a las 10pm pasadas. Mis respetos a su personal todos super amables y servicial.

Estimado Héctor,
Gracias por tomarse el tiempo para calificar a nuestro hotel. Nos complace saber que disfruto de su estancia y que cumplimos con sus expectativas y que pudo recuperar su cartera a tiempo
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
By Malachy Farrell
Couple
60-69 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

We had a lovely time

Dear Malachy Farrrell
Thank you for taking the time to rate our hotel. We are glad to know that you enjoyed your stay We hope that on your next visit you will consider us as your hosts.
with great pleasure
Frédéric Lejars
General Manager
By Claudia Núñez
Family
50-59 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

La noche del sábado muy ruidosa porque nos tocó junto a la calle

Estimada Claudia
Gracias por tomarse el tiempo para calificar a nuestro hotel. Nos complace saber que disfruto de su estancia y que cumplimos con sus expectativas
Contamos con dobles ventana, sin embargo lamentamos la molestia provocado por el ruido exterior
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
By Chris
Business
50-59 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

Fantastic. My 4 year old son didn’t want to leave. Neither did Mum and I.

We greatly appreciate your comments derived from your last stay at Quinta Real Oaxaca, we are very proud to have achieved our goal, we are pleased to know that you thoroughly enjoyed your stay
Wishing that on your next stay in Oaxaca, you allow us to continue being your hosts
It will be a great pleasure to receive you again with your son.
Frédéric Lejars
General Manager
By Truman Packard
Business
40-49 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

I travel for business to Oaxaca de Juarez frequently and have stayed at the Quita Real on my last two visits. The staffs are fantastic. And the hotel’s location is just perfect.

Dear Gregory
Thank you for taking the time to rate our hotel. We are glad to know that you enjoyed your stay We hope that on your next visit you will consider us as your hosts.
with great pleasure
Frédéric Lejars
General Manager
By Mariana
Couple
20-29 years
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

Me encantó

Estimados Mariana y Carlos
Gracias por tomarse el tiempo para calificar a nuestro hotel. Nos complace saber que disfruto de su estancia y que cumplimos con sus expectativas
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
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