Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,795 reviews
:
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

We enjoyed our stay. Room was a little cramped, but still comfortable.

Dear Guest
Thank you for your time and for qualifying our areas of opportunity in which we will be working to improve and meet the expectations of our guests.
Thank you very much for your visit, we hope to see you again and be able to fully satisfy you
Frédéric Lejars
General Manager
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

Very positive.

Dear Mariana
It is a great pleasure to have treated you as you deserve and meet your expectations. We appreciate you taking the time for the rating you gave us
We hope to have you with us again at Quinta Real Oaxaca, to continue serving you.
with great pleasure
Frédéric Lejars
General manager
No Public Name
Family
50-59 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

La habitación es muy pequeña, incomoda y muy cara para lo que es

Estimado José
Gracias por su tiempo y por calificar nuestras áreas de oportunidad en las cuales estaremos trabajando para mejorar y cumplir con la expectativa de nuestros huéspedes.
Muchas gracias por su visita, esperemos verlo nuevamente y poder satisfacerlo plenamente
Frédéric Lejars
Director general
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

We will always stay at your hotel when in Oaxaca

Dear Janet
It is a great pleasure to have treated you as you deserve and meet your expectations. We appreciate you taking the time to express your experience and assessment. Thank you very much for qualifying our staff, especially Julio and Rolando for providing excellent, helpful and friendly service.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you.
Frédéric Lejars
General Manager
By Domingo Pérez
Couple
50-59 years
Reviewed: 3 years ago (13/08/2023)
Date of experience: 08/2023

Muy viejos los cuartos,mi

Estimado Domingo
Gracias por su tiempo y por calificar nuestras áreas de oportunidad en las cuales estaremos trabajando para mejorar y cumplir con la expectativa de nuestros huéspedes.
Estamos renovando nuestros cuartos, emos terminado 30 de ellos, lamento mucho que no haber podido satisfacer sus necesidad de confort, servicio y calidad en nuestro restaurante
Esperemos verlo nuevamente y poder satisfacerlo plenamente Asignarle unos de nuestro cuarto renovado
Frédéric Lejars
Director General
By Alejandra Zelonka
Friends
30-39 years
Reviewed: 3 years ago (13/08/2023)
Date of experience: 08/2023

You really don't have to worry about anything else but enjoying your trip. The staff is so nice and they are always trying to help you.

Dear Alejandra
It is a great pleasure to have treated you as you deserve and meet your expectations. We appreciate you taking the time for the rating you gave us
We hope to have you with us again at Quinta Real Oaxaca, to continue serving you.
with great pleasure
Frédéric Lejars
General manager
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (13/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Estimado Huésped
Es un gran placer haberlo atendido como se merece y cumplir con sus expectativas. Agradecemos se tomará el tiempo para expresarnos su experiencia y valoración.
Esperamos tenerlo nuevamente con nosotros en Quinta Real Oaxaca, para seguir atendiéndole
Con gran placer
Frédéric Lejars
Director general
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (13/08/2023)
Date of experience: 08/2023

très bonne

Cher Dominique
Merci pour votre temps et pour avoir qualifié nos domaines d'opportunité dans lesquels nous allons travailler pour nous améliorer et répondre aux attentes de nos clients.
Merci beaucoup pour votre visite, nous espérons vous revoir et pouvoir vous satisfaire pleinement
Frédéric Lejars
Directeur General
No Public Name
Alone
40-49 years
Reviewed: 3 years ago (12/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Guest
It is a great pleasure to have attended you, I thank you for taking the time and sending us your comments to point out our areas of opportunity, in which we will be working to improve and meet the expectations of our guests.

I offer my apologies for not having lived up to your expectations, and for having failed in various areas of our service.
We hope to have your presence again and understand you as you deserve

with great pleasure

Frédéric Lejars
General Manager
No Public Name
Family
60-69 years
Reviewed: 3 years ago (12/08/2023)
Date of experience: 08/2023

Muy buena

Estimada María del Carmen
Gracias por tomarse el tiempo para escribir una reseña de nuestro hotel. Nos complace saber que disfruto de su estancia, la atención y amabilidad con la cual la atendimos .
Esperamos en su próxima visita nos considere como sus anfitriones
Con gran placer
Frédéric Lejars
Director General
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