Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,796 reviews
:
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimado Huésped
Gracias por su tiempo y por y señalarnos las áreas de oportunidad en las cuales estaremos trabajando para mejorar y cumplir con la expectativa de nuestros huéspedes. Nuestro servicio a huésped va estar en contacto con usted por el inconveniente sucedido durante su estancia
Muchas gracias por su visita, esperemos verlo nuevamente y poder satisfacerlo plenamente
Frédéric Lejars
No Public Name
Family
50-59 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 06/2023

Excelente a reserva que me cobraron unas galletas del servibar que no tomamos yo habia comprado las mismas galletas a mis hijos vieron la bolsa vacia y la cobraron.

Estimada Huésped
Gracias por su tiempo y por y señalarnos las áreas de oportunidad en las cuales estaremos trabajando para mejorar y cumplir con la expectativa de nuestros huéspedes. Nuestro servicio a huésped va estar en contacto con usted por el inconveniente sucedido durante su estancia
Muchas gracias por su visita, esperemos verlo nuevamente y poder satisfacerlo plenamente
Frédéric Lejars
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Estimado Huésped,
En Quinta Real Oaxaca, agradecemos mucho sus comentarios derivados de su reciente visita y estamos trabajando por mejorar sus observaciones, Lamento mucho y le ofrezco mis disculpas por los inconvenientes sucedidos en nuestro desayuno. Nuestra prioridad es el servicio a nuestros clientes y sobre todo lograr la satisfacción durante su estancia.
Esperamos en su próxima visita nos considere como sus anfitriones y así cumplir con todos los estándares de calidad y sea muy placentera.
Con gran placer.
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (05/07/2023)
Date of experience: 06/2023

Guest has not commented on review

Dear Guest,
Receive our respectful and cordial greeting, along with our thanks for your qualifications, as it motivates us to continue striving for the permanent improvement of our service and facilities.
We hope to see you soon in Quinta Real Oaxaca

Frédéric Lejars
By Elmendorp
Friends
Reviewed: 3 years ago (05/07/2023)
Date of experience: 07/2023

Overal enjoyed the stay because we got upgraded to a small
Suite and the Houskeeping staff was very sweet. The front desk staff was average and the concierge tried to make money off of us by selling us a taxi double the price we arranged ourselves. Restaurant staff first breakfast very nice second day not good. The hostess even said it’s not my job…. Overall we enjoyed but many people in our group felt value for money was not there aas the rate was too high for what you got. Also the bellman upon arrival when I declined assistance with luggage gave a very negative attitude as he realized there were. I tips to be made. Cancellation policy too restricted, 25 days in advance is too long as a lot can happen in 25 days

Receive a respectful and cordial greeting.
We are very sorry for inadvertently causing you disappointment with our service, for which I sincerely apologize.
We appreciate your comment, it will help us to correct what it refers to.
I remain of you,

Frédéric Lejars
By Andres
Couple
40-49 years
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Muy buena

Estimado Andrés,
Gracias por su tiempo y por y señalarnos las áreas de oportunidad en las cuales estaremos trabajando para mejorar y cumplir con la expectativa de nuestros huéspedes.
Muchas gracias por su visita, esperemos verlo nuevamente y poder satisfacerlo plenamente
Frédéric Lejars
By MaryAnn Hernández
Friends
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Excellent

Dear Mary Ann,
At Quinta Real Oaxaca, we greatly appreciate your ratings derived from your recent visit and we are working to improve your comments, our priority is service to our customers and above all to achieve satisfaction during your stay.
Frédéric Lejars
By Sandra Gonzales
Couple
70-79 years
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Estimada Sandra,
Gracias por tomarse el tiempo para escribir una reseña de nuestro hotel. Nos complace saber que su estancia fue satisfactoria y que cumplimos con sus expectativas
Esperamos que vuelvas a vernos pronto
Frédéric Lejars
No Public Name
Friends
70-79 years
Reviewed: 3 years ago (04/07/2023)
Date of experience: 07/2023

Guest has not commented on review

At Quinta Real Oaxaca, we greatly appreciate your ratings derived from your recent visit and we are working to improve your comments, our priority is service to our customers and above all to achieve satisfaction during your stay.
Frédéric Lejars
By Liz C
Family
30-39 years
Reviewed: 3 years ago (02/07/2023)
Date of experience: 07/2023

Guest has not commented on review

Thank you for taking the time to write a review of our hotel. We are pleased to know that your stay was satisfactory and that we met your expectations.
We hope you see us again soon
Frédéric Lejars
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