Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,327 reviews
:
By Nancy & Mark
Couple
60-69 years
Reviewed: 4 months ago (13/04/2025)
Date of experience: 04/2025

Very pleasant. However, more of an introduction to the property -- whether by reception or in writing, in a booklet with a map of the grounds, the amenities (including the complimentary bottled water, with a reminder that the tap water is not potable), hours of meals, AC instructions, a better map of the centro, etc. -- would have been helpful and would have felt more welcoming. Also appropriate for a property of this quality would be more personalized recommendations, not merely promotion of the on-site tour operator.
The hotel was perfectly clean, the bed and bedding were very comfortable, but the bathroom is a bit worn out, with a leaky tub that left large puddles. The air conditioning broke down too, but the staff quickly brought a fan.

Dear Nancy and Mark,
It is a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We thank you for choosing us for your stay in Oaxaca and for taking the time to share your experiences and ratings with us.
We appreciate the recommendations you shared. The QR code contains all the necessary information for our guests, including restaurant hours. The travel agency located at the hotel is one of the most prestigious and certified in Oaxaca City. Please note that the tap water is 100 percent safe to drink. Regarding the bathrooms, we are working on a remodeling and modernization project. We hope to welcome you back to Quinta Real Oaxaca soon, to continue serving you and for you to continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Group
Reviewed: 4 months ago (13/04/2025)
Date of experience: 04/2025

Very good

Dear Guest
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we have been pleased to provide.
We look forward to seeing you again soon at Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
By Svetlana Lazarova
Group
60-69 years
Reviewed: 4 months ago (13/04/2025)
Date of experience: 04/2025

Having grown up in the hotel business in Europe - Quinta Real took me back to the old days of classical hotel service: the attention to details, the plentiful towels, the chocolate beads for turndown, the full toiletries basket in the bathroom...
It's old school, old world in the most beautiful ambiance of the "new world"

Dear Svetlana
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we provided with great pleasure. We are glad that we met your expectations and reminded you of the quality of classic hotel details.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
70-79 years
Reviewed: 4 months ago (11/04/2025)
Date of experience: 04/2025

My experience was fantastic! I have nothing but the greatest admiration for your operation, and we had a simply wonderful time. We will recommend this hotel to all of our friends.

Dear Lucey
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we have been pleased to provide.
We look forward to seeing you again soon at Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (10/04/2025)
Date of experience: 04/2025

Lovely hotel and people. Beautiful grounds and the staff was friendly and service oriented. Very comfortable beds. Bathroom counters are over crowded. Service was inconsistent in the rooms. Rooms were very clean but staff regularly forgot to clear plates, empty bottles, dirty coffee cups or replacing bath matt or cotton, or cups. Turn down service was too early and there was no tidy up done at that time. The pool chairs were not tidied up after guests left and there were no umbrellas to protect from the intense heat.

Dear Solomon
It is a true pleasure to have welcomed and served you. We greatly appreciate your comments about the services we provided with great pleasure. We will be reviewing the details and consistency of your room service where we were unable to meet expectations.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (10/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Estimados Huéspedes
Estamos muy agradecidos por su preferencia y el tiempo dedicado en llenar nuestra encuesta
Esperamos teneros pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndoos y que siga disfrutando de nuestras tranquilas e históricas instalaciones con alberca exclusiva y hacerlos sentir como en su casa lejos de casa
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
No Public Name
Friends
50-59 years
Reviewed: 4 months ago (09/04/2025)
Date of experience: 04/2025

Muy satisfactoria

Apreciable Huésped
Estamos muy agradecidos por su preferencia y el tiempo dedicado en llenar nuestra encuesta
Esperamos tenerlo pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolo y que disfruten de nuestras tranquilas e históricas instalaciones con nuestra alberca reservada y hacerlo sentir como en su casa lejos de casa
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Deborah Glupczynski
Family
50-59 years
Reviewed: 4 months ago (09/04/2025)
Date of experience: 04/2025

Relaxing, comfortable, peaceful. Perfect stay in Oaxaca

Dear Deborah,
We are very grateful for your preference and the time you took to complete our survey.
We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and help you enjoy our tranquil and historic facilities with our private pool, making you feel at home away from home.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Michelle Hally Thorn
Family
Reviewed: 4 months ago (09/04/2025)
Date of experience: 04/2025

We would reccomend this hotel to our friends

Dear Michelle,
We are very grateful for your preference and the time you took to complete our survey.
We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and help you enjoy our tranquil and historic facilities with our private pool. We look forward to making you, your family, and friends feel at home away from home.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Abraham
Friends
40-49 years
Reviewed: 4 months ago (09/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Dear Abraham
It is a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your comments. We look forward to seeing you back at Quinta Real Oaxaca soon, to serve you and offer you unique experiences in our tranquil and historic facilities in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
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