Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,809 reviews
:
By Andrea Troyo
Couple
30-39 years
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

We had our wedding here and it was the best experience in our lives. Everything was amazing.

Dear Guest, please receive a warm greeting and our thanks for your comment.
The knowledge that We achieve your total satisfaction whit our service and facilities, motivate Us to maintain the effort in our process of continuous improvement.

¡ with great pleasure !

Fausto Matias / General Director
fmatias@quintareal.com
By Diane Waldman
Group
60-69 years
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

Everything was great but i would not hace the woman come tonthe Rook estoy every morning adjunto for laundry.

We appreciate your comment, since It will allow Us to improve ourselves in the areas of opportunity that It refers to Us.
For Us, the voice of our Client is very important in our process of continuous improvement.
Please receive a warm greeting.

¡ with great pleasure!

Fausto Matias / General Director
fmatias@quintareal.com
No Public Name
Group
60-69 years
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Appreciable Guest, please receive a warm greeting and our thanks for having favored Us with your preference.
We hope You give Us the opportunity to serve You again.

¡ with great pleasure !

Fausto Matias / General Director
fmatias@quintareal.com
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Estimado Huésped, gracias por el tiempo invertido en hacernos llegar su comentario sobre su anterior estancia en nuestras instalaciones.
Nos preocupa el no haber logrado su total satisfacción con nuestro servicio, por lo que además de ofrecerle una disculpa por cualquier incomodidad que involuntariamente le pudimos haber causado, le solicito nos haga llegar las mayor información posible al respecto, con el objetivo de mejorar en nuestros procesos internos.
Agradeciendo nuevamente, su atención, quedo de Usted.

¡ con gran placer !

Fausto Matias / Director General
fmatias@quintareal.com
By Wight
Business
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

All great. The permanent tent outside the room is unfortunate.

We appreciate your comment, since It will allow Us to improve ourselves in the areas of opportunity that It refers to Us.
For Us, the voice of our Client is very important in our process of continuous improvement.
Please receive a warm greeting.

¡ with great pleasure!

Fausto Matias / General Director
fmatias@quintareal.com
No Public Name
Friends
80+ years
Reviewed: 7 years ago (22/10/2019)
Date of experience: 10/2019

All the staff take very good care of me; from reservations, front desk, bellmen, waitstaff and room cleaners. I've been staying at the hotel since the Presidente opened in ___? Suite 209 always gets a "sewer gas" smell in the bedroom bath. I tell the desk, good for a couple of days then I have to tell the desk again. I realize Mexico doesn't have a lot of engineers but you need a sanitary engineer. Very third world for a five star hotel. One disconcerting thing, my cousin Bruce Aiken says he got a room for $125 this past Sunday while I was paying $350 plus each for my friends' rooms and $____ for the suite.

We appreciate your comment, since It will allow Us to improve ourselves in the areas of opportunity that It refers to Us.
For Us, the voice of our Client is very important in our process of continuous improvement.
Please receive a warm greeting.

¡ with great pleasure!

Fausto Matias / General Director
fmatias@quintareal.com
By Alfonso troyo
Group
50-59 years
Reviewed: 7 years ago (21/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Apreciable Huésped, por favor reciba un saludo afectuoso y nuestro agradecimiento por habernos favorecido con su preferencia.
Esperamos nos de la oportunidad de servirle nuevamente.

¡ con gran placer !

Fausto Matias / Director General
fmatias@quintareal.com
No Public Name
Group
30-39 years
Reviewed: 7 years ago (21/10/2019)
Date of experience: 10/2019

Muy cómoda pero si haría falta un poco de remodelación ya que los cuartos tienen tintes y utilidades muy obsoletos

Agradecemos su comentario, puesto que nos permitirá superarnos en las áreas de oportunidad que nos refiere.
Para Nosotros, la voz de nuestro Cliente es muy importante en nuestro proceso de mejora continua.
Por favor reciba un cordial saludo.

¡ con gran placer !

Fausto Matias / Director General
fmatias@quintareal.com
No Public Name
Family
30-39 years
Reviewed: 7 years ago (20/10/2019)
Date of experience: 10/2019

Ha sido la mejor experiencia casarnos en el Quinta Real. Todo ha sido increible, muchisimas felicidades por su excelente trabajo!

Estimado Huésped, reciba por favor un cordial saludo y nuestro agradecimiento por su comentario.
El saber que logramos su total satisfacción con nuestro servicio e instalaciones, nos motiva a mantener el esfuerzo en nuestro proceso de mejora continua.

¡ con gran placer !

Fausto Matias / Director General
fmatias@quintareal.com
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (20/10/2019)
Date of experience: 10/2019

Muy satisfactoria

Estimado Huésped, reciba por favor un cordial saludo y nuestro agradecimiento por su comentario.
El saber que logramos su total satisfacción con nuestro servicio e instalaciones, nos motiva a mantener el esfuerzo en nuestro proceso de mejora continua.

¡ con gran placer !

Fausto Matias / Director General
fmatias@quintareal.com
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