Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,752 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 8 months ago (24/07/2025)
Date of experience: 07/2025

Very good

Dear guests,

We appreciate you taking the time to share your opinion about your recent stay. We are delighted to know that your experience was positive and that you enjoyed the service in our restaurants and bars, the hotel's surroundings, and the hospitality of our team.
We especially appreciate that you felt welcomed and that you found the location and atmosphere satisfactory. Your comments about the comfort of the suite and the quality of the food help us continue to improve every detail of our service.
We hope to have the opportunity to welcome you again and provide you with an even more rewarding experience.

We look forward to seeing you again at Quinta Real Oaxaca soon, offering you unique experiences in a prestigious location, while making you feel at home away from home.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
By David
Business
30-39 years
Reviewed: 8 months ago (23/07/2025)
Date of experience: 07/2025

Guest has not commented on review

Estimado David,

Le agradecemos sinceramente por compartir su excelente valoración sobre su reciente estancia en Quinta Real Oaxaca.
Nos complace profundamente saber que disfrutó de nuestra ubicación privilegiada, el ambiente histórico del hotel y la comodidad de la suite durante su visita. Es especialmente gratificante saber que la calidad de nuestros alimentos y bebidas, así como el servicio en nuestros restaurantes y bares, contribuyó de manera positiva a su experiencia y superó sus expectativas.
Valoramos mucho sus sobresalientes calificaciones en cada uno de los aspectos evaluados, así como su recomendación. Su reconocimiento nos motiva a seguir perfeccionando cada detalle para ofrecer siempre experiencias memorables a nuestros huéspedes.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
By JOSÉEE RENAUD
Alone
60-69 years
Reviewed: 8 months ago (23/07/2025)
Date of experience: 07/2025

ATENCIŐN EXCELENTE Y MAS DE PARTE DE TODOS CADA DÍA

Estimado Josée ,

Le agradecemos sinceramente el tiempo que dedicó para compartir su excelente valoración sobre su reciente estancia con nosotros.

Nos llena de satisfacción saber que la atención recibida durante su visita superó sus expectativas y que cada día fue una experiencia positiva para usted. Nos alegra especialmente que la hospitalidad de nuestro equipo, la ubicación, la ambientación del hotel y la comodidad en su suite hayan contribuido a crear momentos memorables.
Apreciamos profundamente sus comentarios favorables sobre la calidad de los alimentos y bebidas, así como sobre el servicio brindado en nuestros restaurantes y bares. Es igualmente gratificante saber que se sintió bienvenido y que la atención personalizada que recibió fue de su total agrado.
Su recomendación y altas calificaciones nos motivan a seguir esforzándonos para ofrecer estancias memorables y un servicio de excelencia en cada visita.
Esperamos su próxima vista en Quinta Real Oaxaca, su casa lejos de casa

Frédéric Lejars
General Manager
Quinta Real Oaxaca

By Leslie alessandro
Family
50-59 years
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

It was great.

Estimado/a Leslie,

Le agradecemos sinceramente por compartir su excelente valoración sobre su reciente estancia en Quinta Real Oaxaca.
Es un verdadero placer saber que disfrutó plenamente de su experiencia con nosotros y que aspectos como la ubicación, la ambientación del hotel, la comodidad de la suite y la calidad de nuestros alimentos y bebidas contribuyeron de manera positiva a su visita. Nos alegra especialmente saber que se sintió bienvenido y que el servicio personalizado, así como la atención en nuestros restaurantes y bares, cumplieron con sus expectativas.
Valoramos profundamente sus altas calificaciones en cada uno de los aspectos evaluados, ya que su reconocimiento nos motiva a seguir perfeccionando cada detalle para ofrecer siempre experiencias memorables a todos nuestros huéspedes.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Ale
Family
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

Muy atentos, muchas gracias

Estimado/a Ale,

Le agradecemos sinceramente el tiempo que dedicó para compartir su opinión sobre su reciente estancia con nosotros.

Nos alegra saber que recibió una atención cordial y que valoró especialmente la hospitalidad de nuestro equipo, así como la ubicación, ambiente y calidad de los alimentos durante su visita. Es muy satisfactorio para nuestro equipo conocer que se sintió bienvenida y que la ambientación del hotel contribuyó positivamente a su experiencia.
Apreciamos profundamente sus comentarios respecto a la comodidad en la suite, el servicio en restaurantes y bares, así como su sugerencia sobre la inclusión de un menú para niños. Sus observaciones nos ayudan a identificar áreas de mejora y enriquecer la experiencia de todos nuestros huéspedes. Valoramos igualmente su percepción sobre la relación calidad-precio, ya que estas aportaciones nos permitirán enfocar nuestros esfuerzos en brindar un nivel superior de satisfacción.
Sus calificaciones y amables palabras nos motivan a seguir trabajando con dedicación para ofrecer estancias memorables y un servicio de excelencia en cada visita.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Flaco dalla pozza
Couple
60-69 years
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

Excelente y placentera

Estimado Huésped,

Le agradecemos sinceramente el tiempo que dedicó para compartir su excelente valoración sobre su reciente estancia con nosotros.

Nos complace saber que su experiencia fue plenamente placentera y que cada aspecto, desde la ubicación y la ambientación del hotel, hasta la comodidad de la suite y la calidad en los alimentos y bebidas, estuvo a la altura de sus expectativas. Es gratificante para nuestro equipo conocer que se sintió bienvenido y que la atención personalizada, así como el servicio en restaurantes y bares, contribuyeron positivamente a su visita.
Sus altas calificaciones y amable recomendación nos motivan a seguir trabajando con dedicación para ofrecer estancias memorables y un servicio de excelencia en cada ocasión.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Kari Maue
Couple
40-49 years
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

Amazing service. Eber at front desk was incredible. Everything was beautiful and create an amazing stay. I wish we stayed longer.

Dear Kari,

We sincerely thank you for sharing such positive comments about your recent stay at Quinta Real Oaxaca.
It is a true pleasure to know that the service, the ambiance, and every aspect of our facilities contributed to such a special experience for you. We are especially happy to know that the attention you received at the reception desk and the welcoming atmosphere of the hotel left a memorable impression during your visit.
We deeply appreciate your excellent ratings in areas such as location, suite comfort, quality of food and beverages, and personalized service. Your recognition motivates us to continue perfecting every detail to make each visit unforgettable for all our guests.

Frederic Lejars
General Manager
Quinta Real Oaxaca
By Lynn
Family
50-59 years
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

Quinta Real boasts an authentic ambiance, comfortable, well appointed suites, friendly staff and superb location. We Will certainly come again.

Dear Lynn,

We sincerely thank you for sharing your valuable comments and for giving us the highest rating after your stay at Quinta Real Oaxaca.

We are deeply pleased to know that the authentic atmosphere of our hotel, the comfort and design of the suites, as well as the friendliness of our team and the privileged location, contributed to making your experience memorable and completely satisfactory.
Your words and your intention to return in the future are a very meaningful recognition for us and inspire us to continue striving to offer exceptional hospitality and ever-enhancing experiences to all our guests. We especially value each of your outstanding ratings in the various aspects evaluated, as they represent our greatest reward.

Frederic Lejars
General Manager
Quinta Real Oaxaca
By Carmen Velazquez and we went t..
Family
70-79 years
Reviewed: 9 months ago (22/07/2025)
Date of experience: 07/2025

I had heard wonderful reviews about this hotel and I was expecting something more impressive in terms of the environment that would enhance the atmosphere.

Dear Carmen Velázquez,

We sincerely thank you for sharing your impressions after your stay at Quinta Real Oaxaca, as well as for providing us with a detailed evaluation of the different aspects of your visit.
We are delighted to know that you enjoyed the privileged location, the comfort of your suite, the service in our restaurants and bars, and the quality of the food. Your words regarding the service received and your overall satisfaction motivate us to continue offering a cordial and professional experience.
We deeply appreciate your observations about the hotel's ambiance and atmosphere, as well as your suggestion regarding incorporating more elements of Mexican folklore and handicrafts to convey greater joy and authenticity. Your comments are invaluable in identifying areas where we can strengthen our environment and further celebrate the local spirit.
Thank you for recommending us and for taking the time to help us perfect every detail of the experience we provide our guests.

Frédéric Lejars
General Manager
Quinta Real Oaxaca

By Constantino Flores Lastra
Family
50-59 years
Reviewed: 9 months ago (21/07/2025)
Date of experience: 07/2025

It was very good. My only suggestion -and a strong one at that- is how rooms are called, as it can definitely generate confusion, same as the one I experienced when I was taken to the room, to me it was just a double room instead of the Grand Class Double Suite I had booked. The person at the desk did mention that I'm not the only guest who has confusion with the room name and part of the reason is that hotel is a renovated very old historical building. Regardless, I believe the name Suite should apply only to accomodations where there is a separation of sleeping and living quarters. The only reason I did not complain about this is that when reviewing my booking information and the website information, the room description is correct in terms of square meter and furniture -but if I'm not the only one who has experienced this, the hotel should clearly name the rooms to avoid further problems with more litigious guests.

Dear Constantino,

We deeply appreciate your feedback after your stay at Quinta Real Oaxaca, as well as for providing such a comprehensive evaluation of your experience.
We are delighted to hear that aspects such as the location, historic atmosphere, food quality, and service in our restaurants and bars positively contributed to your visit. We also especially appreciate that you felt welcome and appreciated the personalized attention during your stay.
We sincerely appreciate your feedback regarding the room names and the clarity in communication regarding the type of suite you booked. We understand the confusion you mention and the impact it can have on the perception of the accommodation, especially in a historic building with unique characteristics. Your comments are extremely valuable to us in identifying opportunities for improvement and providing clearer and more accurate information to all our guests.
We look forward to the opportunity to welcome you again and continue to refine every detail of your experience at our historic hotel.

Frédéric Lejars
General Manager
Quinta Real Oaxaca
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