Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,583 reviews
:
By Rebecca Eisen
Friends
60-69 years
Reviewed: 9 months ago (24/03/2025)
Date of experience: 03/2025

Loved the hotel and ambience and service. One small issue. Surprised we were in a room where my tall husband had to duck every time he went from bedroom to bathroom. Other rooms had more headroom.

Dear Rebecca,
It is a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us. Our 16th-century building has limited facilities. On your next visit, we can offer you a room category with more space and renovated bathrooms.
We hope to have you back with us at Quinta Real Oaxaca soon, to continue serving you and for you to continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
By Michelle
Friends
60-69 years
Reviewed: 9 months ago (24/03/2025)
Date of experience: 03/2025

Our five nights here have been fantastic!
The customer service is the best I have ever experienced from a hotel!
Special touches like little desserts waiting for us when we would return in the evening, constant replacement of bottled water, live guitar music in the mornings to drink coffee by, and the loveliest of gardens in the many courtyards and the friendliest staff!

Dear Michelle
It is a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your comments regarding our personalized service and our historic facilities with a unique and privileged location.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences.
With Great Pleasure
Frédéric Lejars
General Manager
By Siobhan daukes
Couple
30-39 years
Reviewed: 9 months ago (23/03/2025)
Date of experience: 03/2025

Beautiful hotel,we felt at home throughou pur stay.everyone is so friendly

Dear Guests
It is a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your ratings.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in your home away from home.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
70-79 years
Reviewed: 9 months ago (21/03/2025)
Date of experience: 03/2025

Somo clientes recurrentes y cada vez que llegamos es una emocion de volver a ese lugar tan bello y sentirnos tratados con como reyes.

Apreciables Huéspedes
Es un verdadero placer seguir contando con su preferencia y un privilegio haberlos tenidos de vuelta nuevamente en su casa Quinta Real Oaxaca lejos de casa. Agradecemos enormemente sus comentarios, relacionados con nuestros servicios y de nuestras históricas instalaciones
Los esperemos pronto de regreso en Quinta Real Oaxaca para servirle y ofréceles unas experiencias únicas
Con Gran Placer
Frédéric Lejars
General Manager
No Public Name
Family
30-39 years
Reviewed: 9 months ago (21/03/2025)
Date of experience: 03/2025

Location is amazing. However we travelled with our one year old and were given a room in the 2nd floor, a couple of times we had help from the staff to carry our Stoller up/down but most of the time it was me or my husband alone and it was very uncomfortable. It would have been nice to be offered a room on the first floor. In addition, service in the pool area was terrible. It was very complicated to get menus, order food, get our food in time (few staff and barely paying attention). In one occasion I asked for a high chair for my baby, that was brough an hour later (so we had finished our meal). Food can be improved also, it was ok, so for the most part we opted to eat out. Finally, it is awkward that there is always staff talking in the main entrance, we had to ask polite to have space to use the ramp for the stroller.

Dear Ayau
We are very grateful for your preference and the time you took to complete our survey, which highlights our shortcomings and areas of improvement. It allows us to develop the necessary actions to increase the well-being and satisfaction of our guests. We deeply regret the inconvenience experienced during your stay, resulting from the lack of overall customer service and the poor experience with the food and beverage service in the pool area.
We hope to welcome you back to Quinta Real Oaxaca soon, where we can continue serving you and allow you to enjoy our tranquil and historic facilities with the quality service that has always characterized us.
With great pleasure.
By Cristóbal Rodriguez
Business
50-59 years
Reviewed: 9 months ago (21/03/2025)
Date of experience: 03/2025

Increíble!
Muy mexicano todo con una calidad muy alta.

Apreciable Cristóbal,
Es un gran placer haberlos atendidos como se merece y cumplir con sus expectativas. Agradecemos se tomará el tiempo para expresarnos sus experiencias y valoraciones, esperamos tenerlos pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolos y que sigan disfrutando de nuestras tranquilas e históricas instalaciones
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Heather
Family
50-59 years
Reviewed: 9 months ago (21/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Dear Heaher,
It's a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We appreciate you choosing us for your stay in Oaxaca and taking the time to share your experiences and ratings with us. We hope to have you back with us at Quinta Real Oaxaca soon, where we can continue to serve you and ensure you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By James Beeson
Business
30-39 years
Reviewed: 9 months ago (20/03/2025)
Date of experience: 03/2025

Very welcome

Dear James,
It's a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us. We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Business
Reviewed: 9 months ago (20/03/2025)
Date of experience: 03/2025

The hotel is amazing and the staff really helpful

Dear Guest,
It was a great pleasure to have served you as you deserve. We appreciate you taking the time to share your experience with us. We are pleased that our staff was so helpful during your stay at Quinta Real Oaxaca. We hope to have you back with us soon at Quinta Real Oaxaca, where we can continue to serve you and that you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By TIm & Jenny Steuer
Couple
60-69 years
Reviewed: 9 months ago (19/03/2025)
Date of experience: 03/2025

Excellent

Dear Tim and Jenny,
It's a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We appreciate you taking the time to share your experiences and ratings with us. We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
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