Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,760 reviews
:
By Helaine Hausner
Friends
70-79 years
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

The staff was friendly and extraordinarily solicitous. They helped us finding guides, shopping, making reservations. All in all it was a very enjoyable and relaxing experience.

Dear Helaine,
It's a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us.
We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful facilities with great pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Loeb
Couple
60-69 years
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

Fantastico!

Dear Loeb
It's a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your rating.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in your home away from home.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
80+ years
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

Fine

Dear Guest,
Thank you very much for taking the time to share your experiences during your stay with us. We are very sorry that we couldn't meet your expectations. Our main goal is to meet the expectations and comfort of our guests. We hope to welcome you again and give us the opportunity to meet your expectations.
It was a great pleasure to have served you as you deserve.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Experiencia en general muy buena, aunque precio / calidad comparado con otros hoteles y restaurantes, están caros.

Estimada Huéspedes
Es un gran placer haberlos atendidos como usted se merece. Es nuestro compromiso servir y hacer vivir a nuestros huéspedes una experiencia única. Tomamos en cuenta su comentario acerca de nuestros precios en alimentos y bebidas, para implementar mejores estrategias relacionado con este asunto y lograr una plena satisfacción de nuestros huéspedes. Esperamos tenerlos pronto de regreso con nosotros en Quinta Real Oaxaca y así poder seguir atendiéndolos y que disfrute de nuestras exclusivas instalaciones con una de las mejores ubicaciones. Con mucho gusto.
Frédéric Lejars
By Karen Estrada Valladolid
Couple
50-59 years
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Muy bien en general la bienvenida con un coctel de mezcal, todas las personas te saludan y cuando les pides algo, su respuesta siempre fue Es un placer atenderla.

Apreciable Karen,
Muchas gracias por tomar el tiempo de compartimos sus experiencias durante su estancia con nosotros estamos muy apenados que no pudimos satisfacer sus expectativas. Nuestra principal tarea es cumplir con las expectativas y confort de nuestros huéspedes esperemos contar nuevamente con su visita y nos dé la oportunidad de cumplir con sus expectativas
Es un gran placer haberle atendido como usted se merece.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Michael de wit
Couple
20-29 years
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Very good. We would like to come back. Only thing older bathroom and busy pool with noisy people sometimes.

Dear Michael
It's a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your ratings. We will be working on the areas of opportunity you highlighted to improve the expectations and experience of our future guests.
We look forward to returning to Quinta Real Oaxaca soon to serve you and offer you unique experiences in your home away from home.
With Great Pleasure
Frédéric Lejars
General Manager
By Esther
Family
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Carlos was great! Very helpful and everyone was friendly at hotel, our rooms were cleaned and refreshed twice a day. Love it

Dear Esther
It's a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your rating.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in your home away from home.
With Great Pleasure
Frédéric Lejars
General Manager
By Rebecca Eisen
Friends
60-69 years
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Loved the hotel and ambience and service. One small issue. Surprised we were in a room where my tall husband had to duck every time he went from bedroom to bathroom. Other rooms had more headroom.

Dear Rebecca,
It is a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us. Our 16th-century building has limited facilities. On your next visit, we can offer you a room category with more space and renovated bathrooms.
We hope to have you back with us at Quinta Real Oaxaca soon, to continue serving you and for you to continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
By Michelle
Friends
60-69 years
Reviewed: 1 year ago (24/03/2025)
Date of experience: 03/2025

Our five nights here have been fantastic!
The customer service is the best I have ever experienced from a hotel!
Special touches like little desserts waiting for us when we would return in the evening, constant replacement of bottled water, live guitar music in the mornings to drink coffee by, and the loveliest of gardens in the many courtyards and the friendliest staff!

Dear Michelle
It is a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your comments regarding our personalized service and our historic facilities with a unique and privileged location.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences.
With Great Pleasure
Frédéric Lejars
General Manager
By Siobhan daukes
Couple
30-39 years
Reviewed: 1 year ago (23/03/2025)
Date of experience: 03/2025

Beautiful hotel,we felt at home throughou pur stay.everyone is so friendly

Dear Guests
It is a true pleasure to have welcomed you and treated you as you deserve. We greatly appreciate your ratings.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in your home away from home.
With Great Pleasure
Frédéric Lejars
General Manager
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