Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,760 reviews
:
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Somo clientes recurrentes y cada vez que llegamos es una emocion de volver a ese lugar tan bello y sentirnos tratados con como reyes.

Apreciables Huéspedes
Es un verdadero placer seguir contando con su preferencia y un privilegio haberlos tenidos de vuelta nuevamente en su casa Quinta Real Oaxaca lejos de casa. Agradecemos enormemente sus comentarios, relacionados con nuestros servicios y de nuestras históricas instalaciones
Los esperemos pronto de regreso en Quinta Real Oaxaca para servirle y ofréceles unas experiencias únicas
Con Gran Placer
Frédéric Lejars
General Manager
No Public Name
Family
30-39 years
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Location is amazing. However we travelled with our one year old and were given a room in the 2nd floor, a couple of times we had help from the staff to carry our Stoller up/down but most of the time it was me or my husband alone and it was very uncomfortable. It would have been nice to be offered a room on the first floor. In addition, service in the pool area was terrible. It was very complicated to get menus, order food, get our food in time (few staff and barely paying attention). In one occasion I asked for a high chair for my baby, that was brough an hour later (so we had finished our meal). Food can be improved also, it was ok, so for the most part we opted to eat out. Finally, it is awkward that there is always staff talking in the main entrance, we had to ask polite to have space to use the ramp for the stroller.

Dear Ayau
We are very grateful for your preference and the time you took to complete our survey, which highlights our shortcomings and areas of improvement. It allows us to develop the necessary actions to increase the well-being and satisfaction of our guests. We deeply regret the inconvenience experienced during your stay, resulting from the lack of overall customer service and the poor experience with the food and beverage service in the pool area.
We hope to welcome you back to Quinta Real Oaxaca soon, where we can continue serving you and allow you to enjoy our tranquil and historic facilities with the quality service that has always characterized us.
With great pleasure.
By Cristóbal Rodriguez
Business
50-59 years
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Increíble!
Muy mexicano todo con una calidad muy alta.

Apreciable Cristóbal,
Es un gran placer haberlos atendidos como se merece y cumplir con sus expectativas. Agradecemos se tomará el tiempo para expresarnos sus experiencias y valoraciones, esperamos tenerlos pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolos y que sigan disfrutando de nuestras tranquilas e históricas instalaciones
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Heather
Family
50-59 years
Reviewed: 1 year ago (21/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Dear Heaher,
It's a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We appreciate you choosing us for your stay in Oaxaca and taking the time to share your experiences and ratings with us. We hope to have you back with us at Quinta Real Oaxaca soon, where we can continue to serve you and ensure you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By James Beeson
Business
30-39 years
Reviewed: 1 year ago (20/03/2025)
Date of experience: 03/2025

Very welcome

Dear James,
It's a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us. We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Business
Reviewed: 1 year ago (20/03/2025)
Date of experience: 03/2025

The hotel is amazing and the staff really helpful

Dear Guest,
It was a great pleasure to have served you as you deserve. We appreciate you taking the time to share your experience with us. We are pleased that our staff was so helpful during your stay at Quinta Real Oaxaca. We hope to have you back with us soon at Quinta Real Oaxaca, where we can continue to serve you and that you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By TIm & Jenny Steuer
Couple
60-69 years
Reviewed: 1 year ago (19/03/2025)
Date of experience: 03/2025

Excellent

Dear Tim and Jenny,
It's a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We appreciate you taking the time to share your experiences and ratings with us. We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Michelle Vanlint
Couple
50-59 years
Reviewed: 1 year ago (19/03/2025)
Date of experience: 03/2025

Fabulous hotel in a gret location, the rooms and the hotel are very characterfull and the staff are very helpful.

Dear Michelle,
Thank you very much for taking the time to share your experiences during your stay with us. We are very sorry that we couldn't meet your expectations. Our main goal is to meet the expectations and comfort of our guests. We hope to welcome you again and give us the opportunity to meet your expectations.
It was a great pleasure to have served you as you deserve.
Frédéric Lejars
General Manager
Quinta Real Oaxa
By Hoffer
Couple
70-79 years
Reviewed: 1 year ago (19/03/2025)
Date of experience: 03/2025

Would Have Preferred Room Near Lobby
Did Not Realize Pool Area Thru Old Chapel…Not as Convenient

Dear Hoffer,
It is a great pleasure to have served you as you deserve. We appreciate you taking the time to share your experience and rating, but we regret that we were unable to meet your expectations regarding the comfort of our rooms due to their location and the fact that our albecar garden is adjacent to our event space. We hope to have you back with us at Quinta Real Oaxaca soon and be able to offer you a room more convenient to your needs so you can continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Friends
50-59 years
Reviewed: 1 year ago (19/03/2025)
Date of experience: 03/2025

Pasamos un tiempo increible en su hotel, lo unico es que nuestra habitación esta muy cerca a los salones de eventos, que durante nuestra estadia empezaban a trabajar muy temprano y hasta muy tarde

Estimado Huésped
Estamos muy agradecido por su preferencia y el tiempo dedicado en llenar nuestra encuesta que nos sígnala nuestras fallas y áreas de oportunidad. Nos permite elaborar las acciones precisas y necesarias para incrementar el bien estar y satisfacción de nuestros huéspedes. Vamos a tener más cuidado con el ruido proviniendo de los montajes de los eventos que se realizan dentro de nuestras instalaciones para no interferir en el descanso y tranquilidad de nuestros huéspedes
Esperamos no brinde la oportunidad de ganar nuevamente su confianza en su próxima visita a Oaxaca y siga disfrutando de nuestras tranquilas e históricas instalaciones.
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
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