Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,760 reviews
:
No Public Name
Group
60-69 years
Reviewed: 1 year ago (09/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Dear Guest
We greatly appreciate your preference and the time spent filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (09/03/2025)
Date of experience: 03/2025

Good but I should have asked for confirmation of the price in advance

Dear Guest
It's a great pleasure to have served you as you deserve and to have met your expectations. We appreciate you taking the time to share your experience and rating with us. We hope to have you back with us at Quinta Real Oaxaca soon, so we can continue serving you and hope you continue enjoying our peaceful and historic facilities with great pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
Reviewed: 1 year ago (07/03/2025)
Date of experience: 03/2025

We loved our stay but some staff seemed unhappy working here. We enjoyed the ambience very much and service from most employees. The front desk staff was excellent until the morning we checked out and were accused of taking water from the mini bar. We did not. The bottles of water are very small by the way and this should be changed. Whenever we asked for bottled water after coming back to the hotel the concierge who gave it to us was not friendly about it.
But we will come back as it is a wonderful, historical hotel. Add a spa and this would definitely make it a 5 star hotel!! Also we appreciated the early check in. Gracias!

Dear Mrs and Mr Jackson
We greatly appreciate your preference and the time spent in filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests. We regret the inconvenience related to the question about the water in the minibar, I offer you our apologies and assure you that we are not accusing anyone, we are only asking if there was a need to use any product from our mini bar.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (07/03/2025)
Date of experience: 02/2025

Guest has not commented on review

Dear Guest
We greatly appreciate your preference and the time spent filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (05/03/2025)
Date of experience: 03/2025

Great

Dear Guest
We greatly appreciate your preference and the time spent filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By David Elgawly
Couple
20-29 years
Reviewed: 1 year ago (05/03/2025)
Date of experience: 03/2025

I stayed at Quinta real for my wedding. I had a suite that was more expensive than the other rooms, and my shower didn’t work for 1.5 out of the 3 days I was getting married. I assumed it would be a quick fix, but it took 4-5 hours and It was being fixed the day of my wedding. This meant I didn’t have access to my shower on my wedding day until 45 minutes before I had to leave, and I had hotel employees coming in and out of my room all day.

Also, at the end of our stay, my fiancé and I found out we were charged exorbitant prices for things that were communicated to be free to us. For instance, we were asked if we wanted our coffee and water replenished in our room after cleaning service came. We said yes, and then at the end of our stay, saw we were charged $75 for Nespresso coffee pods (it should have been communicated that replacing the coffee for the only coffee machine in the room cost money before asking if we would like it replenished).

The hotel is beautiful and in a central location, but the combination of the deceptive charges and having basic amenities like a shower not work in a room that I paid over $400 a night for made for a poor stay experience

Dear Guest

We are very grateful for your preference and the time spent in filling out our survey that points out our faults and areas of opportunity. It allows us to develop the precise and necessary actions to increase the well-being and satisfaction of our guests.
We hope you will not give us the opportunity to win your trust again on your next visit to Oaxaca and continue enjoying our quiet and historic facilities.
With Great Pleasure.
Frédéric Lejars
General manager
Quinta Real Oaxaca
No Public Name
Group
30-39 years
Reviewed: 1 year ago (04/03/2025)
Date of experience: 03/2025

Todo en orden, solo me gustaría que considerarán un elevador para personas de la tercera edad y discapacitados.

Estimado Salinas
Es un gran placer haberlo atendido como usted se merece. Es nuestro compromiso servir y hacer vivir a nuestros huéspedes una experiencia única. Debido a que nuestro edificio está clasificado como monumento histórico de la humanidad, el organismo protector de los monumentos no nos permite instalar un elevador. Esperamos tenerlo pronto de regreso con nosotros en Quinta Real Oaxaca, ofrecerle una habitación en planta baja y así poder seguir atendiéndola y que disfrute de nuestras exclusivas instalaciones con una de las mejores ubicaciones. Con mucho gusto.
Frédéric Lejars
By susan
Couple
60-69 years
Reviewed: 1 year ago (03/03/2025)
Date of experience: 02/2025

The hotel is undoubtedly very beautiful. And the grounds are fabulous. The room was great but dark. I know that is the structure of the windows but it still felt pretty dark. The bathrooms are not 5* and desperately need updating. The sink was very low, and it felt very dated. The plug for the bathtub did not work.
You should leave a nice glass container of filtered water in a jug, instead of tiny plastic bottles of water. Or at least a large bottle of water.
The hotel is in Oaxaca, with a wealth of craft, and yet the walls were bare - no craft or artwork on the completely bare walls. What a missed opportunity.
I think for a 5* hotel and the price, it could have been nicer.

Dear Susan
Thank you very much for taking the time to share your experiences during your stay with us. We are very sorry for the inconveniences that occurred during your stay and we cannot meet your expectations. We will work on the areas of opportunity that you mentioned.
Thanks to your comment, we are evaluating the change of water bottles in our rooms. We have a project to remodel our rooms that we sent to the state offices for the conservation of protected historical monuments for approval. We hope to have your visit again and meet your expectations.
Frédéric Lejars
General Manager
By Traulsen
Family
60-69 years
Reviewed: 1 year ago (03/03/2025)
Date of experience: 03/2025

Muy bien todo

Estimado Huésped
Agradecemos enormemente su preferencia y el tiempo dedicado a llenar nuestra encuesta que nos permite desarrollar las acciones precisas y necesarias para incrementar el bienestar y satisfacción de nuestros huéspedes.
Esperamos tenerlo pronto de regreso con nosotros en Quinta Real Oaxaca, para seguir sirviéndole y que siga disfrutando de nuestras tranquilas e históricas instalaciones.
Con mucho gusto.
Frédéric Lejars
Gerente general
Quinta Real Oaxaca
No Public Name
Group
40-49 years
Reviewed: 1 year ago (02/03/2025)
Date of experience: 02/2025

Guest has not commented on review

Dear Reyes
We greatly appreciate your preference and the time spent filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
Back to Top CERTIFICATE what's this?