Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,760 reviews
:
By Ivan Marquez
Friends
60-69 years
Reviewed: 1 year ago (26/02/2025)
Date of experience: 02/2025

Excelente servicio y en especial Miguel en recepción, fue de gran ayuda

Estimado Ivan
Agradecemos enormemente su preferencia y el tiempo dedicado a llenar nuestra encuesta que nos permite desarrollar las acciones precisas y necesarias para incrementar el bienestar y satisfacción de nuestros huéspedes. Nos he muy grato saber que Miguel le fue de gran ayuda durante su estancia
Esperamos tenerlo pronto de regreso con nosotros en Quinta Real Oaxaca, para seguir sirviéndole y que siga disfrutando de nuestras tranquilas e históricas instalaciones.
Con mucho gusto.
Frédéric Lejars
Gerente general
Quinta Real Oaxaca
By Sofia Lopez Baron
Couple
30-39 years
Reviewed: 1 year ago (26/02/2025)
Date of experience: 02/2025

El hotel es lindo pero 6,000 mxn la noche por la habitación que tuve se me hizo un exceso pues no tiene nada extraordinario, al contrario por lo viejo de los baños el escusado hace mucho ruido como 15 min después de que lo usas, es por la presión de agua acumulada. La regadera sale un chorrito y es incomoda para bañar. Lo demás bien aunque si se ven viejas las habitaciones. El personal muy amable!

Apreciable Sofia
Gracias por tomarse el tiempo de escribir una reseña sobre nuestro hotel, esta información nos permite conocer las necesidades, inconvenientes y recomendaciones de nuestros huéspedes Estamos trabajando en una mejora continua para la satisfacción de nuestros visitantes, esperamos tenerlo pronto de nuevo en Quinta Real Oaxaca, para seguir atendiéndolo en su casa lejos de casa
Con Gran placer la esperamos en su próxima visita
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By myrrh faustmann
Family
50-59 years
Reviewed: 1 year ago (25/02/2025)
Date of experience: 02/2025

lovely front area staff. In the restaurant and all items over priced, little options and poor quality.
My second stay and had same issues last time: the linen chests in the halls bang and echo loudly each time they close so in the morning we were woken each day about 8am. I expect to use my vacation to catch up on rest. for over $600cdn per night I would expect higher quality. Go in the Summer it isn’t so grounded. My room last stay for one person was larger and cheaper than the room with two doubles, very claustrophobic. When I inquired at front desk I was told I was wrong and they could show me my last room and they couldn’t move me anyways. No coffee maker in roof until last two days of 6 day stay. Even with do not disturb on staff still entered the room for turndown and to leave random snacks. Could be better items left.

Dear Myrrh Faustmann
Thank you for taking the time to write a review about our hotel. We regret that we were unable to meet your expectations. We sincerely apologize for the inconveniences you kindly described, which we will be attentive to resolve
We will continue working on continuous improvement for the satisfaction of our guests. We hope you will visit us again soon at Quinta Real Oaxaca, to continue serving you in your home away from home so that you can enjoy our facilities and our wonderful city of Oaxaca
We look forward to seeing you on your next visit
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Friends
60-69 years
Reviewed: 1 year ago (25/02/2025)
Date of experience: 02/2025

Terrific! Beautiful hotel, ambiance by the pool, gorgeous flowers outside our room. My only issue was the bathrooms need updating. Other than that, room was spacious and comfortable, And loved the continental breakfast!!

Dear Iny,
It is a great pleasure to have served you as you deserve. We appreciate that you took the time to express your experience and assessment, but we regret that due to the bathrooms we were unable to meet your expectations in the comfort of our rooms. We are working to provide solutions as soon as possible so that we can satisfy all our guests. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With Great Pleasure.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By J Dold
Couple
50-59 years
Reviewed: 1 year ago (23/02/2025)
Date of experience: 02/2025

Excellent. Excellent location and beautiful rooms, grounds and pool. Staff was helpful with coffee for our room and water at the bar. Staff helped us call our airline and booked a taxi for early am airport drive. Overall, incredibly helpful.

Dear J Dold
We greatly appreciate your preference and the time spent filling out our survey that allows us to develop the necessary and precise actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (23/02/2025)
Date of experience: 02/2025

We had a wonderful stay . The hotel was so sccommodating and the ebtire staff was so warm and hospitable. It was a wonderful experience

Dear Guest
We are very grateful for your preference and the time spent in filling out our survey that points out our faults and areas of opportunity. It allows us to develop the precise and necessary actions to increase the well-being and satisfaction of our guests.
We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With Great Pleasure.
Frédéric Lejars
General manager
Quinta Real Oaxaca
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (22/02/2025)
Date of experience: 02/2025

We feel the hotel needs a complete refurb which needs to be done sensitively due to the historic nature of the building, sadly because of this we could not recommend it in its present state.

Dear Guest
It is a great pleasure to have served you as you deserve. We appreciate that you took the time to express your experience and assessment, but we regret that we were unable to meet your expectations in the comfort of our rooms and our food and beverage service. We are aware of our areas of opportunity and we are working on a renovation project for our facilities so that we can satisfy all our guests. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities.
With Great Pleasure.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Mike Kerins
Couple
50-59 years
Reviewed: 1 year ago (22/02/2025)
Date of experience: 02/2025

Disappointed. This could have been so good as the hotel is beautiful and well located. But the service was not anywhere near as good as we have experienced elsewhere on our journey in Mexico. Making false charges on our invoice, including someone adding a fake tip to a bill was an embarrassing and saddening end to our stay.

Dear Mr. Kerins,
Thank you for taking the time to share your feedback about your recent stay with us.
We have reviewed your invoice and found that your travel agency had already prepaid for your breakfast.
When these charges were removed from your individual invoice, the service charge remained.
Please accept our sincerest apologies for this error which we would not have noticed without your kind observation.
Our priority is to proceed with the refund as quickly as possible by transferring it to the bank account of your convenience. Please let us know by email how you prefer to proceed at acontreras@quintareal.com or frederic.lejars@quintareal.com
Once again, we offer our apologies for the misunderstanding and rest assured that we have taken serious note of all your comments, in order to improve our performance.
Sincerely,
Ana Maria Contreras
Guest Service Manager
By Chloe
Family
20-29 years
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Amazing vacatin spot rightin the Center of town

Dear Chloe
It is a great pleasure to have served you as you deserve. We appreciate that you have taken the time to rate us. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities. With pleasure.
Frédéric Lejars
General Manager
Quinta Real OAXACA
No Public Name
Group
40-49 years
Reviewed: 1 year ago (21/02/2025)
Date of experience: 02/2025

Great stay, very nice staff, will come again.

Dear Hamer
It is a great pleasure to have served you as you deserve. We appreciate that you have taken the time to rate us. We hope to have you back with us soon at Quinta Real Oaxaca, to continue serving you and for you to continue enjoying our quiet and historic facilities. With pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
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