Quinta Real Oaxaca hotel logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 8,192 reviews
:
No Public Name
Business
30-39 years
Reviewed: 5 weeks ago (17/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Dear guest,
Thank you very much for taking the time to share your experience during your stay with us.
We hope you will visit us again and enjoy our peaceful and warm facilities.
With great pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Jeanette Pace
Family
30-39 years
Reviewed: 5 weeks ago (17/04/2025)
Date of experience: 04/2025

Everyone we encountered was welcoming, attentive and hospitable. Great service all around. The location was close to everything in the city and the ground were beautiful.

Dear Guests,
It is a great pleasure to have provided you with the service you deserve and to have met the expectations of your entire family. We appreciate you choosing us for your stay in Oaxaca and taking the time to share your experiences and ratings with us. We hope to welcome you back to Quinta Real Oaxaca soon, where we can continue to serve you and ensure you continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Family
50-59 years
Reviewed: 5 weeks ago (16/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Apreciables huéspedes,
Es un gran placer haberlos atendidos como se merece y cumplir con sus expectativas a toda su familia. Agradecemos por habernos escogidos para su estancia en Oaxaca y que se tomará el tiempo para expresarnos sus experiencias y valoraciones, esperamos tenerlos pronto de vuelta con nosotros en Quinta Real Oaxaca, para seguir atendiéndolos y que sigan disfrutando de nuestras tranquilas e históricas instalaciones
Con Gran Placer.
Frédéric Lejars
General manager
Quinta Real Oaxaca
By Astha Bhatt
Family
30-39 years
Reviewed: 6 weeks ago (15/04/2025)
Date of experience: 04/2025

Great. The only thing is the towels were very rough on skin. It’s a small thing but since the weather there is dry, it affects the skin more.

Dear Astha
Thank you very much for taking the time to share your experience during your stay with us. We have revised our towel washing process to make them softer and more comfortable for our future guests.
We hope you will visit us again and enjoy our peaceful and warm facilities.
With great pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
By Oscar Rojas
Couple
60-69 years
Reviewed: 6 weeks ago (14/04/2025)
Date of experience: 04/2025

Solo tuvimos un fallo del clima en la suite 207

Apreciable Oscar y familia
Es un verdadero placer haberlos recibidos y atendidos como se merece. Agradecemos enormemente sus comentarios acerca de los servicios que con gran placer le proporcionamos, lamentamos la falla de su aire acondicionado la cual entendimos en el momento ofreciéndole un cambio de suite
Los esperemos pronto de regreso en Quinta Real Oaxaca para servirle y ofréceles unas experiencias únicas en una previlejada ubicación
Con Gran Placer
Frédéric Lejars
General Manager
By Nancy & Mark
Couple
60-69 years
Reviewed: 6 weeks ago (13/04/2025)
Date of experience: 04/2025

Very pleasant. However, more of an introduction to the property -- whether by reception or in writing, in a booklet with a map of the grounds, the amenities (including the complimentary bottled water, with a reminder that the tap water is not potable), hours of meals, AC instructions, a better map of the centro, etc. -- would have been helpful and would have felt more welcoming. Also appropriate for a property of this quality would be more personalized recommendations, not merely promotion of the on-site tour operator.
The hotel was perfectly clean, the bed and bedding were very comfortable, but the bathroom is a bit worn out, with a leaky tub that left large puddles. The air conditioning broke down too, but the staff quickly brought a fan.

Dear Nancy and Mark,
It is a great pleasure to have served you as you deserve and to have met the expectations of your entire family. We thank you for choosing us for your stay in Oaxaca and for taking the time to share your experiences and ratings with us.
We appreciate the recommendations you shared. The QR code contains all the necessary information for our guests, including restaurant hours. The travel agency located at the hotel is one of the most prestigious and certified in Oaxaca City. Please note that the tap water is 100 percent safe to drink. Regarding the bathrooms, we are working on a remodeling and modernization project. We hope to welcome you back to Quinta Real Oaxaca soon, to continue serving you and for you to continue enjoying our peaceful and historic facilities.
With Great Pleasure.
Frédéric Lejars
General Manager
Quinta Real Oaxaca
No Public Name
Group
Reviewed: 6 weeks ago (13/04/2025)
Date of experience: 04/2025

Very good

Dear Guest
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we have been pleased to provide.
We look forward to seeing you again soon at Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
By Svetlana Lazarova
Group
60-69 years
Reviewed: 6 weeks ago (13/04/2025)
Date of experience: 04/2025

Having grown up in the hotel business in Europe - Quinta Real took me back to the old days of classical hotel service: the attention to details, the plentiful towels, the chocolate beads for turndown, the full toiletries basket in the bathroom...
It's old school, old world in the most beautiful ambiance of the "new world"

Dear Svetlana
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we provided with great pleasure. We are glad that we met your expectations and reminded you of the quality of classic hotel details.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
70-79 years
Reviewed: 6 weeks ago (11/04/2025)
Date of experience: 04/2025

My experience was fantastic! I have nothing but the greatest admiration for your operation, and we had a simply wonderful time. We will recommend this hotel to all of our friends.

Dear Lucey
It is a true pleasure to welcome and serve you. We greatly appreciate your comments about the services we have been pleased to provide.
We look forward to seeing you again soon at Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
No Public Name
Couple
50-59 years
Reviewed: 6 weeks ago (10/04/2025)
Date of experience: 04/2025

Lovely hotel and people. Beautiful grounds and the staff was friendly and service oriented. Very comfortable beds. Bathroom counters are over crowded. Service was inconsistent in the rooms. Rooms were very clean but staff regularly forgot to clear plates, empty bottles, dirty coffee cups or replacing bath matt or cotton, or cups. Turn down service was too early and there was no tidy up done at that time. The pool chairs were not tidied up after guests left and there were no umbrellas to protect from the intense heat.

Dear Solomon
It is a true pleasure to have welcomed and served you. We greatly appreciate your comments about the services we provided with great pleasure. We will be reviewing the details and consistency of your room service where we were unable to meet expectations.
We look forward to returning to Quinta Real Oaxaca to serve you and offer you unique experiences in a privileged location.
With Great Pleasure
Frédéric Lejars
General Manager
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