Quinta Real Zacatecas hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 4,727 reviews
:
By Pavel Landa
Couple
50-59 years
Reviewed: 4 days ago (11/05/2025)
Date of experience: 05/2025

Overall, very good.

No Public Name
Couple
40-49 years
Reviewed: 1 week ago (05/05/2025)
Date of experience: 05/2025

Excelente muy amable su personal !

No Public Name
Couple
40-49 years
Reviewed: 2 weeks ago (04/05/2025)
Date of experience: 05/2025

BUENA

No Public Name
Business
40-49 years
Reviewed: 2 weeks ago (01/05/2025)
Date of experience: 05/2025

Guest has not commented on review

No Public Name
Family
40-49 years
Reviewed: 2 weeks ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

By Arturo Guerrero Loera
Couple
60-69 years
Reviewed: 3 weeks ago (24/04/2025)
Date of experience: 04/2025

Completamente satisfactoria y agradable.

Estimado Arturo.
Nos complace saber que disfrutara de nuestro servicio e instalaciones, agradecemos se tomara el tiempo para expresarnos su experiencia y valoración, esperamos tenerle pronto de vuelta con nosotros para seguir atendiéndole Con Gran Placer.
Cordialmente,
José Ramón Meza Dozal
Director General
By Jesus fletes
Couple
40-49 years
Reviewed: 3 weeks ago (22/04/2025)
Date of experience: 04/2025

Great experience overall

Dear Guest.

Thank you for staying at Quinta Real Zacatecas.
I'm glad to know that we were able to provide you with best service we are known for.
We hope to have the opportunity to see you again in a near future.
By Edith Rojas
Family
30-39 years
Reviewed: 3 weeks ago (22/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Estimado Huésped.
Agradecemos el tiempo que se tomó para darnos su valoración, es de gran gusto para nosotros saber que sus expectativas se cumplieron y esperamos poder seguir siendo sus anfitriones en próximas visitas.
Cordialmente
José Ramón Meza Dozal
Director General
By Rafael Rodriguez
Family
40-49 years
Reviewed: 3 weeks ago (21/04/2025)
Date of experience: 04/2025

Bar was amazing, the drinks and service. Room service was also amazing for dinner, however for breakfast it was terrible... the order was completely incorrect and when we told the server, he didn't offer to remake or take it back, we were stuck with a breakfast that we did not order and one person didn't even get a serving.. At check out the gentleman was very busy and told me to sit that I would be next, and he completely bypassed me and went to the next person, I had to get up and let him know I had been waiting over 15 minutes.

Dear Guest,

I want to thank you for taking the time to send your kind review and for staying at Quinta Real Zacatecas, your invaluable feedback is important to ensure that we continue delivering an outstanding service to all of our guests.
We are worried about not having achieved your total satisfaction with our service, so in addition to offering an apology for any discomfort that we may have unintentionally caused.
We hope to have the opportunity in the near future to provide you with the excellence in service we are known for.
Sincerely
Jose Ramon Meza Dozal
General Manager
By Argel
Couple
40-49 years
Reviewed: 4 weeks ago (20/04/2025)
Date of experience: 04/2025

Muy agradable la estancia, solo RECOMIENDO crema de cuerpo en la habitación

Estimado Huésped.
Quiero agradecer el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el hotel Quinta Real Zacatecas, para nosotros es muy valioso el recibir retroalimentación por parte de nuestros huéspedes, sus comentarios son muy importantes y serán tomados en cuenta para la búsqueda continua de mejora en nuestro servicio y atención a huéspedes.

Esperamos poder contar nuevamente con su preferencia en un futuro viaje hacia la Ciudad.
¡Estaremos listos para servirle Con Gran Placer!
Cordialmente
José Ramón Meza Dozal
Director General
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