Quinta Real Zacatecas

Guest has not commented on review

Terrible! We booked our trip to Zacatecas back in October 2019; we booked 2 rooms, one of the rooms was booked with an extra bed as we are traveling with kids; when getting to our room, we noticed a strong smell of smoking! We left our luggage and turn on the Ac, when we came back late night we realized the smell didn’t go away, still we tried to sleep, it was the worst night ever; our kids have allergies and we just couldn’t sleep, the smell of smoke was impregnated on the sheets and beds; at 7 am we called reception and got Mr. Aldo y manager advising they could change us to a different room; still one of the ladies front desk prior to taking to Aldo, Estefania she mentioned our room was booked in the Smoking area of the Hotel! I told her how was that possible; when booking our trip I Mentioned we were traveling with kids, why they put us on a smoking room? When asking this question to Aldo he mentioned it was stated on the email we received of the confirmation of the room, and it was my fault not realizing it was a smoking room! I was seriously upset as he just blaming it on us by not reading that you guys booked us on a smoking room! I felt so disappointed by his comment that my husband and I won’t be using your hotel in the future! We will also be posting a comment on yelp so more families with kids are aware of the situation. I’d love to be contacted by someone else and at least offer an apology for your mistake.

muy bien

Si vuelvo a esta ciudad segurame te sera mi prioridad hospedarme nuevamente aqui

Guest has not commented on review

muy buena

Regular. Es lamentable que un hotel de la categoría solo tenga desayuno bufete los domingos, aún para sus clientes. Igualmente lamentable que no cumplan con la obligación de hacer la limpieza de la habitación (estuve fuera de 9:00 a 15:00) y luego insistan en llamar para hacerla cuando el cliente está descansando.

excelente

me encanta este hotel

Buena experiencia, muy bonito, solo es muy poco amigable para discapacitados, no rampas para sillas, pasamanos de seguridad pocos y mal colocados.El restaurante casi todo picante , poca variedad,el servicio al cuarto muy lento.