Restaurant hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 1,389 reviews across 2 portals
:
By causse patrick
60-69 years
Reviewed: 7 years ago (17/03/2019)
Date of experience: 03/2019

c'est un plaisir toujoirs renouveler d'y venir et d'envoyer nos clients ....

Cher Patrick, ce plaisir est, croyez-le bien, partagé. Je vous remercie de cet élogieux commentaire qui me va droit au cœur. Votre fidélité et vos recommandations nous honorent et nous récompensent des efforts que nous faisons chaque jour pour faire de ces moments, des expériences délicieusement mémorables. Vous êtes ici chez vous ! Merci et à bientôt.
No Public Name
40-49 years
Reviewed: 7 years ago (03/03/2019)
Date of experience: 02/2019

Bel endroit, personnel qualifié, décor de rêve !

Ces quelques mots nous honorent et nous enchantent, merci ! Nous avons été très heureux de partager ce moment avec vous. Je suis ravi que vous ayez apprécié le caractère authentique de notre restaurant au cœur d’une oasis luxuriante, à deux pas de la Médina. Notre personnel a pris grand plaisir à faire de votre visite, un souvenir « délicieux ». Votre retour sera leur meilleure récompense. Merci et à très bientôt !
By Heather
40-49 years
Reviewed: 7 years ago (21/02/2019)
Date of experience: 02/2019

we ate dinner here our first night and loved it. We decided to come back our last day and have a long lunch by the pool. Great decision!

I’m so happy you chose our house to enjoy dinner and lunch by the pool on a beautiful day. Thank you Heather for taking the time to share these moments here. I’m delighted the dishes we propose, prepared with passion and care by our talented Chef Sanaa, were up to your expectations. Her innovative French-inspired cuisine has indeed placed us among the best tables in town. Your appreciation is our best reward, but you have to come back. There are so many things we want you to discover…
By Cornaz
30-39 years
Reviewed: 7 years ago (18/02/2019)
Date of experience: 12/2018

Très bon service et repas très bon avec présentation soignée. On reviendra

Je vous remercie d’avoir choisi notre Riad pour y passer un moment de détente. Nous avons pris grand plaisir à faire de votre passage parmi nous, une « délicieuse » expérience qui vous invite à revenir. Votre retour dans cette demeure sera notre plus belle récompense. Il y a tant de choses encore que nous aimerions vous faire découvrir… Merci Johanne et à bientôt !
By IK
50-59 years
Reviewed: 7 years ago (16/02/2019)
Date of experience: 02/2019

Quality of food very good but quantity and warmth not ok.
Clean restaurant and helpful staff

I thank you for taking the time to express your sentiment here. I’m delighted you have enjoyed the innovative cuisine of our talented Chef blending Moroccan and Mediterranean flavours. I’m sorry however that not everything was up to your expectations. I heard your unfavourable remark and I thank you for it, this is how we improve. Be assured that it had my entire consideration and that your comment has been passed on. I regret sincerely the disappointment you felt, but cooking is not an exact science and I can admit that we cannot please everyone or that a weakness may occur. So please give us a second chance. I will make sure that your second visit to be beyond reproach…
By Lene
40-49 years
Reviewed: 7 years ago (15/02/2019)
Date of experience: 02/2019

We wanted a day by the pool with our kids aged 4 and 7. We were first met by the receptionist who clearly didn’t like kids. And also letting us know in a condescending way how expensive it was to have lunch and pool access. Our riad had already booked our stay in advance - so yes we knew! We loved the surroundings and the food. But I would have expected better service - especially when we waited so long for our food. We were sad to have spent over 130 euros in an unwelcoming hotel and also waiting over 45 minutes on our meal. It’s not your fault that none of your guests like children and clearly didn’t expect children in the pool. But maybe you should consider not allowing children to have pool access. Our kids were sweet and had been looking forward to a day in the pool, But we felt that we had to tell them to be quiet all the time. Because of the other guests lack of face expressions when we tried to smile at them. And our kids didn’t yell, run or misbehave. They were being kids!!

Thank you for taking the time to express your sentiment on this page. I’m sincerely sorry to read your message because for us, hospitality is not a vain word. We are always happy that visitors who do not reside in the hotel, push our doors to discover our house, its spa, its heated pool or its restaurant. If you had the feeling not to be considered as you should have been, I beg your pardon. I don’t know what misunderstanding happened between you and our receptionist but I regret it deeply. Please be assured that the children are and always have been welcomed in our house. It is indeed established practice in Morocco where kids rule! I invite you to offer us a second chance. I will, personally make sure, that your next visit will be beyond reproach. You will always be welcome at Les Jardins de la Médina!
By Jørgen Christensen
50-59 years
Reviewed: 7 years ago (10/02/2019)
Date of experience: 02/2019

A fantastic oase with wonderful garden and beutiful rooms at a fair Price

Dear friend, I’m very grateful for this laudatory comment that goes straight to my heart. Your appreciation touched me deeply. This house has a soul and a story, thank you for being sensitive to it. Your visit has honoured us, your return will be our utmost reward. This is your home, come back soon!
No Public Name
50-59 years
Reviewed: 7 years ago (16/01/2019)
Date of experience: 01/2019

Endroit calme et sympathique

Ces quelques mots me vont droit au cœur et je vous en remercie vivement. Je suis heureux que vous ayez apprécié le cadre authentique et tranquille de notre restaurant. Les plats que nous proposons, créés chaque jour avec des produits frais de la région, présentent le meilleur d’une gastronomie marocaine ouverte sur le monde. J’espère que cette belle expérience vous incitera à revenir. Il y a tant de choses encore que nous aimerions vous faire découvrir. Votre retour sera notre plus belle récompense. Merci et à bientôt !
By Demaret Jacques
60-69 years
Reviewed: 7 years ago (14/01/2019)
Date of experience: 01/2019

une découverte fin 2017 & une confirmation de retour cette année !

Cher ami, votre retour nous ravit et nous honore et je vous en remercie ! Votre commentaire élogieux et enthousiaste récompense toutes celles et ceux qui ont participé à faire de ce dîner un bon souvenir. Jacques, vous êtes ici chez vous. Nous espérons avoir le plaisir de vous accueillir à nouveau. A bientôt !
No Public Name
40-49 years
Reviewed: 7 years ago (13/01/2019)
Date of experience: 01/2019

Agréable et satisfaisante

Thank you Brigitte for these kind words! I’m delighted you have enjoyed the authentic setting of our restaurant as much as you have appreciated the marriage between the traditional Moroccan cuisine and the Mediterranean flavours. We hope to see you again soon, it will be our best reward!
Back to Top CERTIFICATE what's this?