Public Reviews Score
92%

"Very satisfied"

Based on 987 reviews across 2 portals
:
No Public Name
60-69 years
Reviewed: 7 years ago (29/06/2018)
Date of experience: 06/2018

Non expérience au spa à été magnifique, le massages ont été très agréables et je me suis détendue.
Les deux dames qui m'ont fait les traitements, très professionnelles.

Merci beaucoup et à très bientôt.

Merci Asunta pour ce commentaire élogieux et enthousiaste ! Je suis heureux que vous ayez apprécié le cadre douillet et subtilement parfumé de notre nouveau spa sur la terrasse dominant la vieille ville. Notre personnel qualifié a pris grand plaisir à veiller sur votre confort et votre bien-être. Votre satisfaction est leur meilleure récompense. Votre désir de retour nous honore, vous êtes ici chez vous. A bientôt !
By D’Aoust
60-69 years
Reviewed: 7 years ago (28/06/2018)
Date of experience: 06/2018

Magnifique endroit et accueil et collaborateur charmant

Revenez vite ! Nous avons été très sensibles à vos gentils compliments. Cette maison a une âme et une histoire. Nous tâchons chaque jour de nous en montrer dignes et des clients tels que vous, nous y aident grandement. Merci et à bientôt !
No Public Name
50-59 years
Reviewed: 7 years ago (26/06/2018)
Date of experience: 06/2018

Exceptional massage!
All treatments my daughter & I had were great. Our only area for improvement would be the comfort of the pedicure. We found the chair & foot spa a bit uncomfortable. Perhaps a more comfortable chair would be nicer.
All staff are lovely

Thank you for this very pleasant comment and for taking the time to share your experience on this page. I’m delighted you have both enjoyed the professional massage in our new spa on the terrasse overlooking the old city. I want to thank you also for your friendly and constructive remarks that have been heard. Be assured that they had all my attention, this is how we improve our service to you. It has been a pleasure to look after you, your return will be our best reward. See you soon!
By Duane Eaton
60-69 years
Reviewed: 7 years ago (26/06/2018)
Date of experience: 06/2018

Fantastic. This was our first Hammam experience and we walked out feeling wonderful and joyful.

Dear Duane, there is nothing I can add to this great comment full of enthusiasm but a big thank you! I’m so pleased you have totally enjoyed the softness and the pleasure of the care and the attention you received from our qualified staff in our new spa. This house has been conceived for well-being and happiness, your appreciation is our best reward. We hope to see you again soon!
By Judith Gozlan
50-59 years
Reviewed: 7 years ago (25/06/2018)
Date of experience: 06/2018

We would both do it again, and really liked the black soap and exfoliating treatment.

Thank you Judith for a great and enthusiastic comment! Your appreciation of the new spa on the terrasse overlooking the Médina, is very pleasant to read. I’m delighted that you have both enjoyed the care of our qualified personnel and the quality of the products they’re using. You will to come back and your satisfaction are our best reward. See you soon!
By Stefania
50-59 years
Reviewed: 7 years ago (24/06/2018)
Date of experience: 06/2018

Pour moi a ètè une expérience très interessant y agradable. Je la recommande, c'est vraiment magnifique!

Chère Stefania, je vous remercie pour ce beau compliment qui me touche beaucoup. Je suis ravi que votre expérience dans notre nouveau spa ait été douce et agréable. Votre recommandation nous va droit au cœur. Vous êtes ici chez vous, votre retour nous honorera, à bientôt !
By ANDRE CAROLINE
50-59 years
Reviewed: 7 years ago (22/06/2018)
Date of experience: 06/2018

Tout simplement très agréable.

Cher André, ces quelques mots nous honorent et nous font grand plaisir, merci ! Je suis ravi que vous ayez apprécié notre nouveau spa sur la terrasse dominant la vieille ville. Loin du brouhaha de la Médina, au cœur d’une oasis de verdure luxuriante, notre personnel qualifié a eu le plaisir de vous offrir ce moment de détente dans une ambiance feutrée aux senteurs délicates. Revenez nous voir bientôt, il y a tant d’autres choses que nous aimerions vous faire découvrir !
By Raj
50-59 years
Reviewed: 7 years ago (20/06/2018)
Date of experience: 06/2018

Outstanding staff who provided service with humbleness and warm welcome will surely revisit again

Dear friend, your complimentary comment went straight to my heart, thank you ! Everyday we put lot of efforts in accomplishing our tasks, your appreciation is our best reward. I’m delighted you have enjoyed our new spa situated on the terrasse, offering care and well-being in a cosy and beautifully scented place. It will be an honour and a great pleasure to welcome you back. See you soon !
By HOUARI CELINE
40-49 years
Reviewed: 7 years ago (20/06/2018)
Date of experience: 06/2018

MAGIQUE !!!!!!!!!!!!

Chère Céline, ce seul mot suffit à décrire la demeure qui vous a accueillie. Je suis ravi que votre moment dans notre nouveau spa ait été une belle expérience. Je vous remercie d’avoir apprécié la beauté du paysage surplombant la Médina, la douceur et le plaisir des soins donnés dans une ambiance feutrée et délicatement parfumée. Notre personnel qualifié a été ravi de vous accueillir et prendre soin de votre confort et de votre bien-être. A bientôt !
By Jannah Hardy
20-29 years
Reviewed: 7 years ago (18/06/2018)
Date of experience: 06/2018

The massage should have been 60 minutes and was only 30 minutes.

On top of that, our spa time was changed 10 minutes before it was scheduled to be. Not happy with this experience and would not recommend to any of my travelling friends.

Dear Jannah, I thank you for taking the time to share your sentiment on this page. I’m sorry to read that your experience in our spa wasn’t up to your expectations. I totally ignore the circumstances of these missing 30 minutes of massage and the change of schedule of the spa time, but be assured that your remark has been heard and has received all my attention. I want to believe however, that this was a isolated incident. Please accept my most sincere apologies and my invitation to honor us by another visit. I will personally make sure that you receive the most satisfying care. See you soon !
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